Co-Ownership  Reviews 

991
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional throughout the process. The service provided is frequently described as excellent, with many appreciating the clear guidance and support. The overall user experience was consistently smooth, straightforward, and efficient. Reviewers often highlight the company's commitment to making homeownership dreams a reality, exceeding expectations. Many customers felt well-informed and supported, noting the team's patience and understanding. This quick and easy process, combined with exceptional customer care, led to high recommendations from satisfied individuals.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

User experience

People report positive experiences with user experience, describing the process as simple, clear, and without... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied

Rated 5 out of 5 stars

We have applied online and the next day had a reply with amount of money we are able to receive. We were delighted, the process was extremely easy on the app and any help over the phone also. It’s def... See more

Company replied


Company details

  1. Housing Association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

991 reviews

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4.9

All reviews

(991)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Co-ownership have been a fantastic company to deal with. From start to finish through the application process, everything was clear and concise. Friendly staff to talk with and ask advice and queries.
Would definitely recommend to first time buyers. Everything has been open and straight forward.

5 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback. Congratulations on your new home.

Rated 5 out of 5 stars

5 stars

Co ownership is the only way we could buy a home and they where excellent from start to finish couldn’t recommend enough

5 November 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much, congratulations on your new home!

Rated 5 out of 5 stars

Brilliant!

Co-ownership were brilliant the entire way through. Any issues that arose, were sorted the day or day after we mentioned to them. Definitely recommend.

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thanks for your review Kevin. Congratulations on your new home.

Rated 5 out of 5 stars

Had a great experience ,service was…

Had a great experience ,service was excellent everything was easy to fill in and process. If I had any questions there was always a helpful voice on the other end of the phone. The process was stress free and made buying a house exciting.

30 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this, congratulations on your new home!

Rated 5 out of 5 stars

Co ownership were great

Co ownership were great, we had a few minor issues with our mortgage lender requiring information changed quickly and co ownership were speedy to update this on their end causing a smooth process

18 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback and best wishes in your new home.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Friendliest staff who explained and simplified the whole process from start to finish. I can't rate them highly enough. If there was 10 stars , I would rate them 10

16 October 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you so much for this feedback and congratulations on your new home!

Rated 5 out of 5 stars

Dream come true

I've been trying to buy a house for over 10 years and coownership made it possible for me.
I finally have a place to call home.

11 October 2024
Co-Ownership  logo

Reply from Co-Ownership

We're so pleased to hear this. Many congratulations!

Rated 5 out of 5 stars

For me it only took upto 4 months to…

For me it only took upto 4 months to get somewhere. I thought the process moved very quickly and smoothly. The only thing I had bothered with was the Co-ownership online website but the rest of the process was quickly done.

27 September 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you for this feedback, and all the best in your new home.

Rated 5 out of 5 stars

Courteous

Courteous, helpful and positive throughout a very long house buying experience.
This opportunity has changed our lives and we can relax knowing we have the security of a home for life.
We can’t thank you enough.

13 September 2024
Co-Ownership  logo

Reply from Co-Ownership

So pleased to have been able to help Louise, congratulations on your new home!

Rated 5 out of 5 stars

Everything was explained and forms etc…

Everything was explained and forms etc made easy to complete. Help available if required. Very straight forward making the buyer the most important person, and the transactions very easy and quick.

2 August 2024
Co-Ownership  logo

Reply from Co-Ownership

Thank you Sharon, enjoy your new home!

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