I was contacted by the bank as they didn't recognise a transaction made. I was thankful for their diligence. This was a bona fide payment but I'm glad they checked as it was a fairly large payment. We... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I visited the Co-operativebank in Hanley. On arrival I was greeted straight away as I walked through the door by a lady called Alison ( very professional ) I had an issue with my banking app... See more
Company replied
Excellent efficiency. Savings accounts, interest, fees, maturation details, all handled most knowledgeably. I chose Coop Bank years ago for its ethical policy and the customer service is the best.... See more
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I could not cope with the complicated security questions online when applying for my new account. I telephoned customer services and a Branch member of staff helped me over the phone. She kindly sent... See more
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Company details
About The Co-operative Bank
Written by the company
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Contact info
United Kingdom
- co-operativebank.co.uk
Join a bank that shares your values
4.5
Excellent
20K reviews
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Sherin was brilliant
We had an issue with payments that could have been a real problem for our staff, Sherin took my call and was incredibly helpful, kind and patient. Thank you Sherin!
28 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear that our team member was incredibly helpful, kind, and patient in resolving your payment issue. It's wonderful to know they provided such great support. Thanks - Liv
It is so easy going into the Brighton…
It is so easy going into the Brighton Co-op Bank, and having all of my queries resolved by competent, knowledgeable staff. I am grateful to have a branch nearby which is still open & serving customers.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear about your positive experience at our Brighton branch. It's wonderful that our competent and knowledgeable staff could resolve all your queries. Thanks - Liv
New account and online banking set up…
New account and online banking set up by phone all done within 30 minutes polite and knowledgeable staff 10/10
27 August 2026
Unprompted review
Reply from The Co-operative Bank
We're so pleased to hear that setting up your new account and online banking was a quick and positive experience. Thank you for your kind words about our knowledgeable staff! Thanks - Liv
The cooperative bank is a good bank…
The cooperative bank is a good bank always good service always checking where you are spending your money hopefully to prevent fraud which is a very good idea
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Brian, it's good to know that you've consistently received good service and appreciate our efforts to prevent fraud. Thank you for your kind words! - Sammie
Extremely helpful staff
Extremely helpful staff. The staff are very proficient and relate to your request.
26 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Ed, it's great to hear that our staff was extremely helpful and proficient, and that they related to your request. Thank you for your wonderful feedback! - Sammie
My views
I have used this bank for a good few years now and have aways found the staff to be very helpful and any problems I may have had were dealt with quickly and efficiently. A good bank to be a member of.
26 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Michelle, we're pleased to hear you've had such a positive experience with us over the years. It's wonderful to know our staff have been helpful and efficient in resolving any issues. - Sammie
Horrible elevator music.
I have been with this bank 25 years. They bailed me out when I needed some money when other banks did not. Today they bail me out when I buy dodgy stuff on Facebook. This is the bank that had the crystal meths chairman and they have strong ethical policies I do not like but this bank helped me so much over the years I will not go anywhere else with my money. In addition, I can get a human to speak to in a minute or so. Their elevator music is horrible though.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Donald, we appreciate you sharing your 25-year journey with us. It's wonderful to hear how we've been able to support you over the years, and we're glad our customer service has been a positive experience. We also note your feedback regarding our hold music. - Sammie
I have been a customer for many years…
I have been a customer for many years now at the co.op they are totally understanding staff and try to help in every way
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi, we appreciate your kind words and continued loyalty. We are so happy to know our staff has been understanding and helpful! - Sammie
Very happy with the prompt service I…
Very happy with the prompt service I received. The colleague was both helpful and understanding and was able to respond quickly to resolve the issue immediately.
26 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Anne, we're so pleased to hear that you received prompt service and that our colleague was helpful and understanding, resolving your issue quickly. - Sammie
REASSURED ME RE SCAMS
i believe i had received a scam fishing text stating my bank account had been compromised as it stated a payment of 200 to an electrical retailer contacted bank and they quickly told me to ignore the text as they would never contact me in that way they reassured me no money was taken and gave advice re how to spot a scam and sent a detailed email with advice
25 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Ray, we appreciate you sharing your experience with us. It's concerning to hear you received a suspicious text message. We're relieved your bank was able to reassure you and provide helpful advice regarding scam identification. We continually work to ensure the security of our communications and appreciate you bringing this to our attention. - Sammie
Been using Co-oP for many years now
Been using Co-oP for many years now, online is extremely easy, quick and safe to use. One of the best banks out there.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Marlyn, it's good to know you find our online services easy, quick, and safe to use. Thank you for your wonderful feedback! - Sammie
It was a very easy switch process…
It was a very easy switch process compared to some banks . Impressed by the saving rates and have opened one .
I like the fact that it is ethical and a cooperative.
15 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Ruth, it's great to hear you found the switch process easy and are impressed with our saving rates. It's wonderful to know you appreciate our ethical and cooperative approach. - Sammie
Helpful people, easy to use web site
I have banked with the Co-op for over 40 years, and find them helpful, responsive and the on-line banking clear and easy to use.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Jenny, we're so pleased to hear you've been a loyal customer for over 40 years and consistently find our team helpful and responsive. It's wonderful that you also find our online banking clear and easy to use. Thank you for your fantastic feedback! - Sammie
Luke explained every step
Luke from Colchester explained every step, answer any questions, and gave very helpful advice re online banking. Particularly useful as I am an older customer.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi, it's great to hear that Luke was able to explain every step and provide helpful advice, especially with online banking. Thank you for your kind words! - Sammie
1990s internal transfer timescale
Prompt at answering internal email queries and friendly staff, but has a two-day delay for payments from a Co-operative bank account to show in a Co-operative credit card.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Petronius, we're happy to hear our staff is friendly and prompt. We understand your concern regarding the payment delay and are always working to improve our processing times for all transactions. - Sammie
Good bank as long as you don't need a human.
They are a good bank, except if you need to reach them by phone. The branch I used has closed. Once again I have the issue of an account I am trying to pay not getting verified by them and it is at least 15 minutes to talk to someone. I guess I will have to go back to using cheques...hope the switch to Coventry does not make it worse.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Wiliam, we appreciate you sharing your feedback regarding your recent experience. We understand your frustration with the phone wait times and the issue with account verification, especially with your branch closing. We are actively working to improve our service. If you'd like a call back, please respond to the request via Trustpilot for your contact information. Alternatively, you can also send me a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Kind regards – Sammie
Friendly staff who answered my…
Friendly staff who answered my questions appropriately and efficiently.
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hello Mrs Sherwin, we're so pleased to hear that our staff were friendly and answered your questions appropriately and efficiently. Thank you for your wonderful feedback! - Sammie
Excellent Customer Service
Michelle was friendly and professional as was the lady who put me through to her. She gave me all the legal stuff without making it monotone (I know how hard that can be) and made me feel like I could fully trust what she was doing and saying, great call, fabulous customer service, thank you
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Debs, we're so pleased to hear about your positive experience. It's wonderful that Michelle was friendly and professional, making you feel at ease and trusting. We're glad you received such fabulous customer service. - Sammie
Looking to update maturing account
As someone who is not 100% happy with IT, I found the process very easy to follow, action and finalise
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hello Miss Williams, we're so glad to hear that you found the process easy to follow and complete! Your feedback is truly appreciated. - Sammie
Used Coop for years
Used Coop for years. Personal and business. Always had a good experience
27 August 2026
Unprompted review
Reply from The Co-operative Bank
Hi Keith. We are so happy to hear that we have consistently provided good experiences for your personal and business needs over the years. Thanks - Claire.
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