Extremely fast, friendly and helpful customer service per e-mail. At times it almost felt like a live chat and not an e-mail correspondence. With European based warehouses the delivery time on se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
ordered, shipped and received in less than a week. product is exactly as advertised, plus some welcome upgrades. best deal you can find around. if you want an ebike in europe look no further. Extremel... See more
I have an AL26 bike, and it no longer works. It shows multiple error codes, and the front light has burned out and started smoking. Your customer support has been very poor. It takes a long time t... See more
Company replied
I am sooo kappy with my 2 bikes, KS26 and Y20.I bought them with one Year difference.I already made over 4000 km with one and close to 2000 with the second one...They stay like the first day, I ge... See more
Company replied
4.1
Great
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good communication with Andy if you have questions about your product
If you have any questions about products, you will receive an immediate answer and they will check whether it is the right product you ordered and what you need.
14 September 2025
Lcd problem on my bike
29 August 2025
A happy ending
At first I was really unsure of this company, since they made some mistakes along the way of me getting my bike. The company seems to have good employees though, because even though it took some time they made sure to correct their mistakes and make me as a costumer satisfied. Thank you Andy for your commitment to help me, you changed my whole perspective of this company. They should be so happy to have you.
Now that I got my bike and have tried it for a few days, I can really recommend their bikes. It's really nice in every way, and it really exceeded my expectations.
I have tried it on different types of ground, and it's really steady and feels safe even on high speeds. Me personally have never liked biking before, but this is completely different. It's way more fun and the seat is so much more comfortable than other ones.
Thank you! 🚴♀️
19 August 2025
Great products and service!
28 July 2025
Battery impossible to recharge
The wire that should connect the battery to the charger plug is broken and disconnected, the battery is impossible to charge. I wrote an email to the after sales service but got no reply! After two days of being stuck I had to solve the problem myself! Thanks!
26 July 2025
Reply from Cmacewheel
Hi friend,
I sent you email about the problem, you told me you sent email to support@cmacewheel.eu. it's not our website, it's a third party. (so please don't ask him to get support). and i asked you to send the photo to me so that i can ship you a new charger, but you didn't reply me again. just told me you sent to .eu email. why not reply me , friend.
I am the person who will help surely.
so send me charger's problem to info@cmacewheel.com not other emails.
cmacewheel supprtting.
the ordered part fitted very well...
the ordered part fitted very well...
the support by the employee was great...
4 July 2025
best service support ever!
4 July 2025
GREAT PURCHASE, GREATER FUN!
I am sooo kappy with my 2 bikes, KS26 and Y20.I bought them with one Year difference.I already made over 4000 km with one and close to 2000 with the second one...They stay like the first day, I get compliments all the time and already reccomend them to some of my peers and relatives. I reccomend hydraulic brakes versions.
There are great quality, reliable and battery keeps lasting over 60km if not more at lower gears...
One of the best investments I have done ever, health and economy wise since I do my daily cardio, they are soooo much fun to ride and I save lots of money on gas. I would buy them again without a shadow of a doubt.
6 July 2024
Unprompted review
Reply from Cmacewheel
thank you for supporting cmacewheel.
User Manual only 4 site
The user manual by delivery are only 4 sites, are too short. There is no information to get more information. After the email to the info adress I got an user manual in english 30 sites long
5 July 2025
Reply from Cmacewheel
thanks for supporting cmacewheel. we used different displays for different bikes, so there is only a standard manual with the bike. I have suggested to boss to make some changes. thank you for the information. have a good ride.
Reply from Cmacewheel
thank you for your review. Appreciated it. -- Andy
Great bike with good features
Great bike with good features. Good aftersales aswell, some features didnt work correctly and they did everything in order to fix it! They send me 2 spare parts without any costs in order to fix the issue.
4 July 2025
Reply from Cmacewheel
thank you for your review. Appreciated it. You bought in official website, so we will make the professional aftersale service. -- Andy
For the price paid I was expecting the…
For the price paid I was expecting the entire crankset (as on website) not only a part of it.
3 July 2025
Reply from Cmacewheel
Hi friend, sorry for the missing parts, I asked via email, and was told only left crank is broken, chain ring is ok. so i sent left crank. if you want right chain ring, contact me via info@cmacewheel.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.