Clutch Reviews 1,111

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, making the entire process smooth and pleasant. The service is frequently highlighted as easy, quick, and hassle-free, with many people appreciating the seamless user experience from start to finish. Reviewers also often mention the prompt and secure payment process. However, some customers expressed dissatisfaction regarding pricing clarity, noting that initial quotes or advertised prices sometimes differed from the final cost due to additional fees or interest rate adjustments, especially when financing. A few people also felt that the offers they received for their vehicles were significantly lower than what they could have obtained elsewhere.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as seamless, easy, and... See more

Price

Reviewers mention ambiguous feedback about price. Many customers report receiving fair and competitive... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

We had a great experience from start to finish. Emails and phone calls handled promptly. On the day of the sale, everything went according to plan from the meet up to viewing the car to closing the de... See more

Rated 5 out of 5 stars

Had a good experience. Didnt low ball me. Drop off was fairly fast, about 25 mins. Payment received in 20 mins. The only thing I would suggest to clutch is to have more detailed questions to accuratly... See more

Rated 5 out of 5 stars

This has to be the easiest way for us ever... We would definitely use Clutch again. Very knowledgeable and professional. At first we were a little nervous about getting our money. But within 15 minut... See more

Rated 5 out of 5 stars

I was hesitant about it at first but with some research and reading some reviews I got more comfortable with the idea, as it was recommended by my new car salesman. The value I received for my truck w... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Definitely would recommend

The process was quite easy. Download some documents; make an appointment and in our case we drove the vehicle to the facility because it was very close to home.

The inspection was quick and the payment was processed within a couple of hours.

Beats dealing with the scrap car business that we originally contacted but cancelled due to the very negative reviews we read about their questionable business practices.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Problem free sale.

We had a great experience from start to finish. Emails and phone calls handled promptly. On the day of the sale, everything went according to plan from the meet up to viewing the car to closing the deal, with a quick deposit of the funds. It was great having satellite locations available for our convenience. Thanks.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Clutch

I had a great experience with Clutch. The whole process was super smooth and hassle free. The guy, Umar arrived right on time to pick up the car, and everything was handled quickly and professionally.
The price they offered online was exactly what I received no surprises at all. Overall, very efficient and trustworthy service. I’m really satisfied and would definitely recommend the

16 April 2026
Unprompted review
Rated 2 out of 5 stars

Very deceptive marketing practices

Very deceptive marketing practices. My son originally ordered a car with an additional warranty. So far so good. When I told him that the car he ordered had at least one year on the mfg. bumper to bumper warranty and 3 years on the drivetrain, I suggested he get the car without a warranty from clutch. He was told that he had to buy the “essential” package which includes detailing (the car was already detailed before they photographed and listed it), a full tank of gas (my heart be still) and a 6 month clutch warranty which starts the day he gets the car - when it’s under a mfg warranty! In other words, here’s the advertised price, but if you want to actually buy it, it’s $1800 more. That’s dirty and really should be illegal.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Trust and reliable

I first contacted Clutch in February but was unsure how their process worked. I followed up again in April, and Adeeb, the representative, answered all my questions and gave me confidence in choosing Clutch. On the day of the sale, I arrived at the scheduled location, and the process was smooth and professional. Ayyub, the inspector, examined my car and provided clear, transparent updates. The transaction was quick and efficient. When I sell my next car, Clutch will be my first choice.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service experience

Excellent communication, seamless from start to finish (sold car to Clutch). Great team of people, everyone was positive and a pleasure to deal with. Quick and super easy process, no hidden fees nor any surprises. Would absolutely use them again.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and Accommodating

They offer a minimum of 500$ for vehicles, which was 200$ higher than a quote from a different company. Inland reps are communicative and very informative about pick up sites and accommodating. The individual who inspected my car was friendly and professional and payment was received within an hour of selling the vehicle. Was very impressed all around. Thanks for buying my vehicle.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great customer service! Highly recommend if you want to avoid the hassle of private sale. They did all the work to simplify and expedite the process of selling our car. Payment was quickly processed and in our bank account within 24 hours of vehicle drop-off.

12 April 2026
Unprompted review

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