Club Pilates Reviews 

152
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported significant issues with subscriptions and payments, citing unexpected charges and considerable difficulty canceling or pausing memberships. Many felt trapped by contracts and found the pricing high, often compounded by a lack of class availability. Reviewers also noted problems with customer service and management, who were perceived as unhelpful and often failed to honor agreed-upon terms. However, some customers noted that while instructors were often praised for being friendly and knowledgeable, other staff members were sometimes perceived as pushy or unhelpful.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the kindness, friendliness, and... See more

Subscription

Customers had negative experiences with subscription policies, often citing issues with cancellation, hidden... See more

Payment

People report negative experiences with payment, citing issues with continued charges even after cancellation... See more

Price

Consumers find price to be a significant source of dissatisfaction, with many reporting high costs for... See more

Service

Users describe negative interactions with service, often feeling that the business model is designed to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I attend the Vinings location. Firstly, the booking system is completely deranged. I'm always on a wait list and sometimes they clear me less than 12 hours in advance but I have to give a 12 hour no... See more

Rated 1 out of 5 stars

Wouldn't recommend at all. The told me it was a 3 month contract and are now harassing me, calling me and emailing me to collect for a month I paid for and didnt attend and are trying to charge me mon... See more

Rated 1 out of 5 stars

The cancelation policy at Brookenhaven studio in Georgia is fundamentally flawed. Like a debt collector they are real stringent about what they feel is due to them. I've never seen more narcissistic a... See more

Rated 1 out of 5 stars

Portsmouth NH location. Went for a free trial. My husband was going to be 4 minutes late and i was told he would not be allowed in. Then 2 minutes later they DID let another woman come in for the... See more


Company details

  1. Fitness Center
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Gym

Information provided by various external sources

Club Pilates studios offer low-impact, full-body workouts with a variety of classes that challenge your mind as well as your body.


Contact info

1.8

Poor

TrustScore 2 out of 5

152 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.8

All reviews

(152)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Club Pilates classes are extremely…

Club Pilates classes are extremely difficult to get into during peak times (ie. after work, 5-7pm). I’m a new member since Feb 27/22 and have only been able to book and get into 2 classes since signing up. I have been on wait lists for multiple classes and not been able to get in to them. This is an expensive membership ($200 a month for 8 classes a month). To not even have the opportunity to attend my 8 classes this month due to limited classes available in the evenings is SO frustrating. I have cancelled my membership and now I was told to pay $100 for a cancellation fee!!!! Not good business practices at all.

24 February 2023
Unprompted review
Rated 1 out of 5 stars

Club pilates shady business practices

Shady business practices to get people to sign up for their contracts and not being allowed to give low ratings on Google. No low ratings on Google, when I tried to give a review it didn't even show up on their reviews or downgrade their ratings! That's questionable to begin with. They are trying to fleece people with ridiculous price for these workouts.

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Overpriced

Overpriced, broken equipment, unfriendly front desk staff, cob webs on machines and bugs crawl on you while on the floor. Classes have to be booked weeks in advance.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Love it!

Been going to Club Pilates for two years and I love it! There are different types of classes and different levels and with modifications any class can be as easy or hard as you want it to be.

3 November 2021
Unprompted review
Rated 1 out of 5 stars

Waste of money if you have a regular…

Waste of money if you have a regular exercise routine or have Pilates experience. The classes are too simple and too many members complain if anything challenging is offered in regular classes resulting in very simply work out. Very few more challenging classes are offered

28 October 2020
Unprompted review
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