An incredible stay at Club Med Palmiye! The resort is absolutely beautiful, with stunning scenery and breathtaking views wherever you look. There is so much to do that you're never bored, whethe... See more
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We stayed at Club Med Kani for a week and had an amazing holiday. It was my first time on an all inclusive holiday, and I was blown away by the endless offers of activity, food, drinks and evening sho... See more
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We had a fantastic stay in Marbella and really enjoyed every part of our holiday. The staff were incredibly friendly and welcoming, and there was always plenty going on with great activities and... See more
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Ive been to Club Med Palmiye in Turkey twice now and it is truly a beautiful resort. The food is the best ive ever experienced in a Club Med resort, and don't get me started on Friday's white night, t... See more
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Company details
About Club Med
Written by the company
Browse Club Med's wide range of luxury resorts and find the perfect holiday to suit your needs.
Resorts in some of the most beautiful places in the world. From beach holidays to ski holidays in the Alps.
A Club Med all-inclusive holiday includes it all: Gourmet cuisine, drinks and snacks, premium accommodation, kids clubs*, ski passes and ski/snowboard lessons for all levels when booking a ski holiday!
Resorts in some of the most beautiful places in the world. From beach holidays to ski holidays in the Alps.
A Club Med all-inclusive holiday includes it all: Gourmet cuisine, drinks and snacks, premium accommodation, kids clubs*, ski passes and ski/snowboard lessons for all levels when booking a ski holiday!
Contact info
Alexandra Road 133-137, SW19 7JY, London, United Kingdom
- 03453676767
- customer.uk@clubmed.com
- clubmed.co.uk
4.1
Great
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from Club Med
Dear Simon,
Thank you for your kind feedback! We’re delighted to hear you found our team efficient, helpful and responsive. We appreciate you taking the time to share your experience.
Kind regards,
Customer Care Team, Club Med UK
Club Med Palmiye in Turkey
Ive been to Club Med Palmiye in Turkey twice now and it is truly a beautiful resort. The food is the best ive ever experienced in a Club Med resort, and don't get me started on Friday's white night, truly spectacular!!
2 May 2026
Unprompted review
Reply from Club Med
Dear Len,
Thank you for your lovely feedback! We’re delighted that you’ve enjoyed your two stays at Club Med Palmiye, especially the food and our spectacular White Night celebrations.
We hope to welcome you back for another unforgettable holiday soon!
Thank you,
Customer Care Team, Club Med UK
Great time in marbs with the kids
Great time in marbs with the kids, top notch
24 July 2026
Unprompted review
Reply from Club Med
Dear Paddy,
Thank you for your feedback. We are pleased to hear you had a lovely time in Marbella with you family.
Looking forward to welcoming you back on another Club Med holiday!
Thank you,
Customer Care Team, Club Med UK
Such an amazing holiday in Val d’Isère
Such an amazing holiday in Val d’Isère, very welcoming staff and they were brillant with our children. Topped off with great food, we will be back!
17 October 2026
Unprompted review
Reply from Club Med
Dear Alex,
Thank you for your lovely feedback! We are delighted that you enjoyed your holiday at Club Med Val d’Isère, especially the warm welcome from our team, the care shown to your children and the delicious food.
We look forward to welcoming you and your family back for another wonderful stay!
Thank you,
Customer Care Team, Club Med UK
Truly a wonderful experience
Truly a wonderful experience. The food was great. I stayed for a week and felt like every day was the first. I would recommend to any solo traveler or couple who want a well deserved break.
26 September 2026
Unprompted review
Reply from Club Med
Dear Elias,
Thank you for sharing your lovely feedback! We are delighted to hear that you had such a wonderful experience and that our culinary offerings made your stay even more enjoyable.
It is especially rewarding to know that each day brought something new and memorable, allowing you to truly relax and make the most of your holiday. Thank you also for recommending Club Med to fellow solo travellers and couples.
Thank you,
Customer Care Team, Club Med UK
An incredible stay at Club Med Palmiye
An incredible stay at Club Med Palmiye! The resort is absolutely beautiful, with stunning scenery and breathtaking views wherever you look. There is so much to do that you're never bored, whether you want to relax or stay active.
The food deserves a special mention. As a pescatarian who is also gluten-free and lactose intolerant, I was genuinely impressed by the variety and quality on offer. I found delicious options every single day without feeling limited.
Most of all, the staff were exceptional. Everyone was so warm, friendly, and attentive, always going the extra mile to make sure guests had everything they needed.
A truly memorable experience, and I would love to come back! 🌟
20 August 2026
Unprompted review
Reply from Club Med
Dear Kaw,
Thank you so much for your wonderful review of Club Med Palmiye! We are delighted to hear that you enjoyed the beautiful surroundings, breathtaking views and wide range of activities available throughout the resort.
It is particularly rewarding to know that our culinary team catered so well to your dietary requirements, allowing you to enjoy delicious and varied options throughout your stay. Your kind words about our warm and attentive GOs are equally appreciated, as creating memorable experiences through thoughtful service is at the heart of what we do.
Thank you for sharing your experience. We would be absolutely delighted to welcome you back to Club Med Palmiye for another unforgettable holiday!
Thank you,
Customer Care Team, Club Med UK
Club Med Kani
We stayed at Club Med Kani for a week and had an amazing holiday. It was my first time on an all inclusive holiday, and I was blown away by the endless offers of activity, food, drinks and evening shows. The staff were all lovely and attentive to each guest, which at times added that little extra thing to our dinner experience. It goes without saying that Club Med Kani is a beautiful resort, and we found the facilities both modern and charming.
21 October 2025
Unprompted review
Reply from Club Med
Dear Louise,
Thank you for sharing such wonderful feedback following your stay at Club Med Kani! We are delighted that your first all-inclusive holiday exceeded your expectations and that you enjoyed the wide variety of activities, delicious food, drinks and evening entertainment.
It is especially lovely to hear that our team made your experience even more special through their attentive service and thoughtful touches during dinner. We are also pleased that you appreciated the beauty and charm of our resort and its modern facilities.
We hope to have the pleasure of welcoming you back to Club Med for another unforgettable holiday in the Maldives!
Thank you,
Customer Care Team, Club Med UK
Albion Mauritius - Unforgettable!
Great accommodation big sized rooms with fast access to the beach.
Plenty of activities, entertainment and good food. Hoping to be back soon!
17 November 2025
Unprompted review
Reply from Club Med
Dear Joe,
Thank you so much for sharing your lovely feedback following your stay at Club Med La Plantation d’Albion! We are delighted to hear that you enjoyed the spacious accommodation, easy beach access, and the variety of activities, entertainment and dining options available at our resort.
It is wonderful to know that your experience was so memorable, and we would be thrilled to welcome you back for another unforgettable holiday in Mauritius soon!
Thank you,
Customer Care Team, Club Med UK
Great team and resort
Great sales team. Sara was so helpful to find me what I wanted and get me the best holiday I can imagine. Resort had multiple activities just like I asked. I travelled with Club Med twice and I look forward to do it again!
20 May 2026
Unprompted review
Reply from Club Med
Dear Melis,
Thank you so much for your wonderful feedback and for choosing Club Med for your holidays! We are delighted to hear that Sara provided such helpful and personalised assistance in finding the perfect holiday to suit your wishes.
Your kind words will be shared with Sara and our team, and we look forward to welcoming you back for your third Club Med experience soon!
Thank you,
Customer Care Team, Club Med UK
Great all round experience
Great all round experience at Club Med Alpe d'Huez. Great facilities (especially the large south facing sun terrace), ski in ski out, seemingly endless supply of food and snacks. Easy booking process and management on the app.
9 April 2026
Unprompted review
Reply from Club Med
Dear Al,
Thank you for sharing your lovely feedback following your stay at Club Med Alpe d’Huez! We are delighted to hear that you enjoyed the resort’s excellent facilities, the convenience of ski-in/ski-out access, and the beautiful south-facing sun terrace.
It is equally wonderful to know that the variety of dining options and the ease of booking and managing your holiday through our app contributed to such a seamless experience.
We look forward to welcoming you back to Club Med for another fantastic mountain getaway!
Thank you,
Customer Care Team, Club Med UK
I recently stayed in CM Albion
I recently stayed in CM Albion. The resort is beautifully placed, stunning views, large spacious rooms. Excellent service during the meals, GREAT food. The vibe and atmosphere is amazing, the GOs were spectacular Pedriga, Emily, Zoe, Lorenzo, Jo, Stephanie and so many others made our stay so much more special. Thank you to all that made our stay the best, most revitalizing holiday we have ever had..
10 October 2026
Unprompted review
Reply from Club Med
Thank you so much for your wonderful feedback! We are delighted to hear that your stay at Club Med La Plantation d’Albion was such a memorable and revitalising experience.
Dear Paladin,
It is lovely to know that you enjoyed the stunning surroundings, spacious accommodation, delicious food and warm atmosphere of the resort. Your kind words about our GOs, especially Pedriga, Emily, Zoe, Lorenzo, Jo and Stephanie, will be shared with the team. We are sure they will be thrilled to know how much they contributed to making your holiday so special.
We look forward to welcoming you back to Club Med for another unforgettable stay in Mauritius!
Thank you,
Customer Care Team, Club Med UK
Club Med Marbella
Club Med Marbella... what a treat especially for the kids. The food! Yeeeow!
28 March 2026
Unprompted review
Reply from Club Med
Dear Mac,
Thank you for your lovely feedback! We are delighted to hear that Club Med Marbella was such a treat for the whole family, especially the children, and that our culinary offerings made such a great impression!
We look forward to welcoming you and your family back for more sunshine, fun and delicious food!
Thank you,
Customer Care Team, Club Med UK
I have travelled with this company for…
I have travelled with this company for the last 20 years, as a family, a couple and solo traveller for summer and winter sun. It is easy to search and book.
I love that some of the resorts have direct access to marine reserves and UNESCO sites and that the team include conservationists and marine experts.
I have felt safe in the resorts when travelling solo.
And love the fun of finding what the chefs create every day
And finally the fact it offers All Inclusive means you can relax and try/enjoy the majority of the activities on offer without concern.
20 January 2026
Unprompted review
Reply from Club Med
Dear Fi,
Thank you so much for your wonderful loyalty to Club Med over the past 20 years! We are truly delighted to have been part of your holidays across so many different stages of life, from family adventures to couple getaways and solo travels.
It is lovely to hear that you value the ease of booking, the sense of safety when travelling solo, and our commitment to marine conservation and the discovery of remarkable natural and cultural sites. And of course, we are thrilled that our chefs’ daily creations and the freedom to enjoy our all-inclusive experiences continue to make your holidays so special!
Thank you for being part of the Club Med family. We look forward to creating many more wonderful memories with you in the years to come.
Thank you,
Customer Care Team, Club Med UK
Disappointing Customer Service Ahead of…
Disappointing Customer Service Ahead of a Milestone Birthday Celebration
I recently booked a holiday with Club Med to celebrate a milestone birthday, expecting the premium customer service and amazing experience the brand is famous for. Unfortunately, the experience has been incredibly shocking and stressful so far.
Shortly after booking, I discovered I had paid £1,000 more than what was dynamically available / could have been secured. When I reached out to customer service to explain the situation— I was met with complete rigidity. Club Med entirely refused to offer even a small goodwill gesture to bridge the gap.
Whilst I understand TCs, for a global company of this scale, a gesture of goodwill to retain a customer for future years would have cost very little. Instead, this rigid handling has completely ruined the excitement. While I am locked into this trip, this experience has ensured that I will be booking all future luxury holidays with competing resorts rather than returning to Club Med. Such a pity.
16 October 2026
Unprompted review
Reply from Club Med
Dear Em,
Thank you for sharing your feedback with us. We are sorry to hear that your experience following your booking has left you feeling disappointed, particularly as this holiday is intended to celebrate such a special milestone.
We understand your frustration regarding the price difference you subsequently identified and appreciate that you had hoped for greater flexibility in resolving the matter. While our booking prices may vary depending on availability and the conditions applicable at the time of booking, we regret that the outcome of your enquiry has affected your excitement about your upcoming holiday.
We value your feedback and are sorry that this experience has impacted your confidence in Club Med. Should you wish to discuss the matter further with a member of our team, please do not hesitate to contact us at customer.care@clubmed.com.
We hope that, despite this disappointment, you will still have a wonderful and memorable birthday celebration with us.
Kind regards,
Customer Care Team, Club Med UK
Opio is wonderul
Opio is wonderul! It’s set in a beautiful landscape with a lovely family pool & stunning adults pool. There are LOTS of activities on offer all day & entertainment into the evening. The food was great & we really enjoyed the week we spent there. Would highly recommend!
3 October 2026
Unprompted review
Reply from Club Med
Dear Rosemary,
Thank you for sharing such wonderful feedback about your stay at Club Med Opio! We are delighted to hear that you enjoyed the beautiful surroundings, our pools, the wide range of activities, evening entertainment and delicious food.
It is lovely to know that you had such an enjoyable week with us. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay!
Kind regards,
Customer Care Team, Club Med UK
I had a fantastic experience at Club…
I had a fantastic experience at Club Med Da Balaia. The food was fantastic, the staff were extremely friendly and welcoming, and there was a great selection of unlimited cocktails to enjoy. Having the beach right on the premises was a huge bonus, and there were so many activities available that there was never a dull day. I also really enjoyed the beautiful walks along the Algarve coast. Overall, it was a wonderful stay and I would happily return!
28 June 2026
Unprompted review
Reply from Club Med
Dear Cellia,
We’re delighted to hear that you had such a fantastic stay at Club Med Da Balaia and enjoyed the food, friendly team, cocktails and wide range of activities. It’s wonderful to know that you also made the most of the beach and beautiful Algarve coastline. We would love to welcome you back again in the future!
Kind regards,
Customer Care Team, Club Med UK
It was amazing
It was amazing
Really good seervice and personnel
I enjoyed every day events and nice ambiance of the resolrt
Would love to go there many more times
15 April 2026
Unprompted review
Reply from Club Med
Dear Ildar,
Thank you so much for your feedback! We are so pleased to hear that you had such an amazing stay at our Club Med Resort. It’s fantastic to know that you would like to visit us again, and we very much look forward to welcoming you back!
Kind regards,
Customer Care Team, Club Med UK
I had the wonderful opportunity of…
I had the wonderful opportunity of visiting the brand new ClubMed South Africa resort and the Vikela Safari Lodge and the experience was nothing less of incredible. I’ve been to Africa a few times, but it was extra special to be right by the beach with a surf school and to get to head on safari multiple times a day, with brilliant local staff all around. I’ll definitely be planning a revisit!
15 September 2026
Unprompted review
Reply from Club Med
Dear Tem,
Thank you so much for sharing your feedback! We’re delighted to hear that you had such a memorable experience at the brand-new Club Med South Africa and Vikela Safari Lodge!
It’s fantastic to know that you enjoyed the combination of the beach, surf school and safari experiences, as well as the warm welcome from our local teams. We look forward to welcoming you back for another African adventure!
Kind regards,
Customer Care Team, Club Med UK
My kind of holiday
The team on the ground really do take care of everything. There is always something to do in the day (and yes, that includes doing nothing) as well as evening entertainment.
15 September 2026
Unprompted review
Reply from Club Med
Dear Cassam,
Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your Club Med holiday. It’s wonderful to know that our team helped make your stay so enjoyable.
Kind regards,
Customer Care Team, Club Med UK
The best time in South Africa
I had an absolutely amazing stay at the new resort in South Africa and Vikela lodge. The staff were great and very helpful, and the food was really good ranging from some local classics to international cuisine. I also really enjoyed the variety of activities on offer - would definitely visit again!
15 September 2026
Unprompted review
Reply from Club Med
Dear Ewelina,
Thank you so much for sharing your feedback about your time at Club Med!
We’re delighted to hear that you had such an amazing stay at Club Med South Africa and Vikela Lodge. It’s lovely to know that you enjoyed the warm and helpful service from our teams, the variety of cuisine and the wide range of activities on offer.
We’ll be very pleased to share your kind comments with the teams, and we hope to welcome you back again soon! ☀️
Kind regards,
Customer Care Team, Club Med UK
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