Clover Canada Reviews 793

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers find the user experience to be positive, highlighting the ease of use for the system, its simple functionality, and the straightforward process for payments and tracking. People appreciate the competitive rates and the detailed dashboard for managing their business. However, some people were dissatisfied with the customer service, reporting difficulties in connecting with agents and a lack of resolution for issues, particularly regarding returns and account cancellations. There are also mentions of unexpected charges and a lack of transparency regarding contract terms. The staff and service quality receive mixed feedback, with some customers praising helpful and professional individuals, while others describe negative interactions and a perceived lack of support once under contract.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. Many customers express significant dissatisfaction, citing... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration, citing... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express significant... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its simplicity and ease of use. Many... See more

Staff

People report ambiguous experiences with staff. Many customers express frustration with staff being... See more

Based on these reviews

Rated 4 out of 5 stars

I love clover for ease of cash out. the recent update changed some of that. it would be helpful if you put back the total card sales on the sales overview. it now breaks it down by debit and credit an... See more

Rated 4 out of 5 stars

I’ve never had a problem since I moved to Clover 9 years ago. However, recently my merchant statements have not been available online since June 2025. When I reach out to customer support, they have b... See more

Rated 5 out of 5 stars

Easy stylish machineand good back office support. You can block refund function.1 person retailor doesnt need passcode each time. Clear communication. Even offers loan after business with clover. Hig... See more

Rated 5 out of 5 stars

Clover was the easiest POS system I've ever used. Rates are competitive, terminal functionality is very simple and user friendly, the clover dashboard for managers is detailed and breaks everything d... See more

Rated 5 out of 5 stars

With Clover’s modern technology, my business runs more smoothly than ever before. Everything from payments to tracking is simple, fast, and reliable. If you’re looking for a system that’s both powerf... See more

Rated 5 out of 5 stars

Honestly, the hardware and software both do what they're designed for. We've had maybe 2 crashes in 4+ years of service that I know of. (We inherited the system when we bought the cafe, and even cha... See more

Rated 1 out of 5 stars

Only sales oriented, customer service and follow up is below zero, rented a POS machine for 1 month in 2025 and have been trying to return it since and every agent promised they will send a return lab... See more

Company replied

Rated 1 out of 5 stars

Clover is by far the most frustrating POS system I’ve dealt with. They distribute their devices through partners known for poor service and questionable practices. Once you’re under contract, support... See more

Company replied

Rated 5 out of 5 stars

Clover has been an amazing solution for our new restaurant business. Scott Nyguen has personally managed our account and has consistently taken care of all our needs. It truly feels like having a dedi... See more

Rated 5 out of 5 stars

Clover has the best sell services in Vancouver BC. Henry & Tiffany provided all information needed and they both have professional team for installation that save time for the waiting as they are fast... See more

Rated 5 out of 5 stars

We got great help and advice for all we needed from Daniel Klugman, Clover Business Consultant. He was so patient and professional explaining us till small details all we needed to know, learn and un... See more

Rated 1 out of 5 stars

Actually the worst customer service I've been on call with them for about 4 hours in total now. They just love to transfer you to another agent, then hang up on you.. They sold me flex pocket but... See more

Company replied

Rated 5 out of 5 stars

Simple easy to use debit and credit. Easily transportable as well. My business has used Clover for several years now and I have no real issues. I dont usually do surveys unless I am completely satisif... See more

Rated 5 out of 5 stars

I was looking for a POS device for our small photography business. Mr. Santiago Had called me and guide me through all the offers and options available. he had answered all the question that i had as... See more

Rated 1 out of 5 stars

Yikes. As good as Clover says they are... stay away. They are super supportive and available until they receive your banking information then they ghost you. Now it takes 6-10 weeks to get a response... See more

Company replied

Rated 5 out of 5 stars

Clover has never wavered from the integrity of representing fair, honest and transparent fees. Their Customer Service is by far the best in the industry. They are transparent and offer the guidance an... See more

Rated 1 out of 5 stars

Switched business from chase and didn’t get what i was promised to get !.. called Andrew ( representative in ottawa ) ,ignored my questions and brushed me off.. not recommended at all.. wish i didn’t... See more

Company replied

Rated 5 out of 5 stars

Our experience with Clover has been 10/10. From initial contact and discussions if it would meet our retail needs, to receiving and set up of hardware - it's been easy. The admin function is straight... See more

Rated 1 out of 5 stars

Dealing with this company is an absolute joke as my daughter runs a small business and relies on funds to run her day to day business . There was a dispute and without notice they removed $5... See more

Company replied

Rated 5 out of 5 stars

Great service especially for small and medium sized businesses. They have 24 hour telephone support available in-app or on the clover device. Helpful merchant tools, like accounting and invoice servi... See more

Rated 5 out of 5 stars

I tried Clover after struggling with another service for some time. I bought my Clover equipment outright, it was quite affordable at the time. I am a 73-yr-old technophobe so I relied heavily on thei... See more

Rated 5 out of 5 stars

I am a very small business and my needs for card readers minimal, however I had one corporate client who NEEDED to pay via credit. I was lucky enough to connect with Garry Yu, and he was amazing! He h... See more

Rated 5 out of 5 stars

I find the clover system we use is fast and payments are made as committed and on time …cash flow is so important to small business…..it’s seamless to get going when we are ready literally minutes

Rated 5 out of 5 stars

Clover duo is a great unit for small business, it is easy to use and the fees are low. The Dashboard on the website is easy to use and it has many functions that allow to compare different periods of... See more

Rated 5 out of 5 stars

I've been with Clover for two years, and the service is great! Aman always follows up on feedback and answers questions quickly. Talha truly cares about his customers and goes the extra mile every tim... See more

Rated 5 out of 5 stars

Clover is great for keeping tract of inventory, integrating into Google and setting up an online store. Very simple to use and lots of easy accessible options and controls.

Rated 5 out of 5 stars

Clover is great for small business. The device works great, customer service is wonderful, and the ability to store client payment information safely and securely is perfect, and such a time saver.... See more

Rated 3 out of 5 stars

Clover is easy to deal with, except one point that really upsets me. I can not process a credit greater than $1000.00 without going to the original invoice, sometimes months ago, and then not being ab... See more

Company replied

Rated 5 out of 5 stars

Right from the get go , it has been a good experience with Clover. Through Sku IQ it connects to my website and syncs inventory which is necessary if you sell off a website as well as your store. Clov... See more

Rated 5 out of 5 stars

I was paying more than double the cost of 3 flex terminals from clover for every single terminal from a major financial institution when a client recommended clover which i hadn't heard of at the time... See more

Rated 5 out of 5 stars

Had an awesome experience setting up my account with Taylon. Very helpful and made the process smooth. The system works well and doesn't glitch.

Rated 5 out of 5 stars

Clover has been working flawlessly for us - both in our main clinic and at the satellite location. Set up is simple and the reporting is intuitive and convenient.

Rated 1 out of 5 stars

After canceling the account with clover the company took money out if my account without a proper invoice or notice. I called the representative who sold me the service and ibeas told not to worry..... See more

Company replied

Rated 5 out of 5 stars

I've been using Clover to manage all of my merchandise sales, and I couldn't be happier with the platform. It's user-friendly, reliable, and offers a seamless checkout experience for my customers.... See more

Rated 1 out of 5 stars

My sincere request to everyone: do not use Clover payment systems. This is by far one of the worst customer service experiences I have ever had. This entire experience only strengthened my belie... See more

Company replied

Rated 1 out of 5 stars

These guys are scumbags. Lie endlessly to try to get through to the "owner" without them realising they're already talking to them. Terrible business practices from offshore call centres just money... See more

Rated 1 out of 5 stars

Non stop obsessive phone calls from offshore call centres. Despite multiple requests to be removed from databases, they constantly call distracting staff and misleading team to try to canvas... See more

Company replied

Rated 5 out of 5 stars

User friendly. Convenient app or online portal to ring in a credit card. I have been using the clover portable machine for over a year and I have never once had to phone for service.

Rated 5 out of 5 stars

Ive been a customer for about a year and Clover has been competitive for pricing and has excellent customer service. Clover is the third payment provider I have used for my small business in 8 years a... See more

Rated 5 out of 5 stars

My line of work Most of my clients use debit card and visa card for payment, thanks to my Clover machine I dont of to worry about payments.

Rated 1 out of 5 stars

Clover started taking $120 as a yearly fee ‘to keep your account safe’ after 3 years of not charging This is NOT PART OF MY CONTRACT When I tried closing my account they told me there would be a... See more

Company replied

Rated 1 out of 5 stars

Dear Clover Support Team, It has been over two weeks that I’ve been trying to reach your technical team regarding a Clover machine we purchased, which still needs to be connected to our ban... See more

Company replied

Rated 1 out of 5 stars

I leased a First Data terminal through Clover for my business. After the lease ended, I returned the terminal and received confirmation my account was closed. Months later, they tried to withdraw $... See more

Company replied

Rated 1 out of 5 stars

clover has been charging me for 3 years for an extra terminal, one I have never even received. The level of disrespect that support gives, is disgusting. I urge management to reach out to us as soo... See more

Company replied

Rated 5 out of 5 stars

We are very happy with our experience with Clover after the first two years. Everything functions properly and the rates are fair! No problems that I can recall. How often can you say that about tech... See more

Rated 1 out of 5 stars

The payment processing forcefully closes the account. Essentially, you guys are partners and working together. The leasing equipment side now says they are separate from the processing side, and man... See more

Company replied

Rated 3 out of 5 stars

like ; convenience - the system updates without me be aware, never is down. dislike: too many charges - charged for unit, then a monthly fee??? then an extra $5.00 the charges are NEVER explained

Rated 1 out of 5 stars

At our restaurants, we fulfilled 2 orders received through Clover, filled the orders, customers picked up and when we were closing for the day, saw that the orders were not paid for. Called Clover sup... See more

Company replied

Rated 5 out of 5 stars

I was using Moneris and the terminal Was constantly either shutting down or needed to be rebooted. The. Lover is much more reliable


Company details

  1. Payment Service
  2. Business Development Service
  3. Business to Business Service
  4. Software Company

About Clover Canada

Written by the company

Clover Gets
Small Businesses

Clover, from Fiserv, simplifies the lives of small business merchants with an all-in-one, tailored Clover Merchant Platform that helps merchants; accept payments easily, run the business more efficiently, and identify opportunities to grow the business.

The Clover Merchant Platform provides the software, hardware, and services that merchants need to run all aspects of their business more effectively.



CONNECT WITH SALES

Clover Payment Solutions

Clover Features

Business Types


Contact info

3.6

Average

TrustScore 3.5 out of 5

793 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

bad Experience


Dear Clover Support Team,

It has been over two weeks that I’ve been trying to reach your technical team regarding a Clover machine we purchased, which still needs to be connected to our bank account. Unfortunately, I have not received any response from your support team, nor from the sales agent we purchased the machine from—Mr. Blake Arrowsmith.

At the beginning, Mr. Arrowsmith was very responsive and helpful during the sales process. However, after we signed the agreement, he has become completely unresponsive to both calls and emails. I have also requested a change of agent through Clover, but nothing has been done so far.

I am still hopeful that someone from Clover will take this matter seriously and contact me as soon as possible. Your support would be greatly appreciated.

Kind regards,

1 July 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Master Donair,

We are sorry to hear about the frustration you have experienced regarding our services. We have sent you a private message requesting more information so that a client support agent can reach out to you.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

Really bad technique support

Really bad technique support. The ladie hang on me because she said it was not their problem but my internet. Even if she was right, you don't treat customer like that. I was not yelling at her, i was just confuse. That was really rude.

9 July 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Audrey-Anne,

We are sorry to hear about the negative experience you've had with our customer service. We have sent you a private message requesting more information for follow up.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

For almost two months

For almost two months, I still haven't gotten my problem solved. Insider customer service is aweful.

27 May 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Wellvis Health Nutrition,

We are sorry to hear about the negative experience you have had with our customer service. We have sent you a private message requesting more information so that a tier-2 client support agent can reach out to you.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

Awful service

Awful service I was with them for my small business for 2 years and I ended up selling my business they told me I have contract and I had to pay 500$ penalty or in order to wave the penalty I had to refer a customer to them I did and they told me I’m of the contract and I could cancel no problem I did and the customer I referred decided to cancel with them after I did and that wasn’t my responsibility to keep that customer and then they told me I have to pay after they sent me a email about waving the penalty I’ve called several times and they did nothing and no one took responsibility
Please please go with a bank at least if any problem there is a place to go to and perhaps someone to talk to

23 April 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Rima,

We are sorry to hear about the frustration you have experienced regarding our services. We have sent you a private message requesting more information so that a client support agent can reach out to you.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

Clover provides no timely technical support

Clover technical support team takes atleast a week to fix any minor issue or technical fault in your POS system and leave your business with no way to sale unless one go and puchase Square or some other temporary alternative.
I reported that my POS showing Inactive on 30th June (Friday), was told it will get fixed in 2 business days (while businesses using POS run 7 days), on Tuesday was told we need 2-3 business days and yesterday (4th business day), system still not activated. Now Sat and Sun they don't work so that will leave us with 9 days without active terminal.

30 June 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Ahmer,

We sincerely apologize for the frustration you have experienced regarding our POS terminals. We have sent you a private message requesting more information so that a client support agent can follow up with you.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

DO NOT TRUST CLOVER

DO NOT TRUST CLOVER! After filling out their contact form I spoke with Nayeib. He asked for my monthly processing statement to compare rates. I was hesitant to provide as I am providing confidential and sensitive documents. I have not heard from him since. I called, left voice mails, emails and still to this date, NOTHING! How convenient he has my processing statement rates FREE of charge. WHAT A SCAM and WHAT A JOKE!

25 May 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Lori,

We sincerely apologize for the frustration you have experienced regarding our customer service. We have sent you a private message requesting more information so that we can follow up with you.

Sincerely,
Clover Canada

Rated 1 out of 5 stars

There is a woman constantly calling my…

There is a woman constantly calling my workplace. She has been told over 100 times to stop calling but continues to call every day.

23 June 2025
Unprompted review
Clover Canada logo

Reply from Clover Canada

Hi Andrew,

We are sorry to hear about this. We have sent you a private message requesting more information so that a client support agent can investigate.

Sincerely,
Clover Canada

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look