Cloudways Reviews 3,517

fast response very knowledgeable even after hours. 11:39PM EST Thank You Ovais Hussain for your help truly greatful

Salman Khatri provided excellent support and service. He was patient with my questions and willing to explain things until I understood them.

Cloudways has consistently provided this type of support. I have the standard support level (not premium) provided by Cloudways.

Usman provided great onboarding support!

You know he cares about helping customers and that is something that you don't see too often anymore.

Very nice ppl, i didn't know what i need to do to add a server and Paras Tufail helped me and guided me on every step. Very satisfied with the support. I recommend.

Anchal Sahani was incredibly helpful and patient throughout the entire process. She worked with me step by step to restore our website under a tight deadline and made sure everything was fully resolved. Really appreciate her support and professionalism.

Ashraf Khan was an absolute life saver for myself and my company. Thank you Ashraf. Forever in debt to you.

I am very happy with the support from Salman Khatri.

He helped me perfectly, clearly, and efficiently, without unnecessary hassle. I really appreciated the way he handled the issue and found a practical solution.

Hamza Sherazi provides world-class support! He went out of his way to fix the site sizing issues and stayed on to help us optimise the site and database. Amazing support by Cloudways —Hamza is an absolute pleasure to work with."

Usman, with onboarding, did a great job answering all my questions. Was very patient and knowledgeable with his answers.

I’m new to Cloudways, and Usman has been incredibly helpful throughout the onboarding process. He is highly knowledgeable and took the time to clearly explain the platform, pricing, and available options. His responsiveness and willingness to assist made a great first impression.

I’m hopeful the rest of the team reflects the same level of expertise, professionalism, and courtesy. I look forward to building a productive relationship with Cloudways.

When my client was updating their website on their own, an issue occurred that made the site inaccessible. The client had also forgotten the updated email for their hosting account. I reached out to online support, and Hamza Sherazi promptly resolved the problem—not only helping me recover the account email but also quickly fixing the website access issue. Hamza Sherazi was truly proactive, efficient, and highly effective.

Hamza Sherazi and Hamza helped me get through some tough problems I was having with my website. They've made me really want to stay with Cloudways as the support is high-level, available 24/7, and super-friendly. I will definitely be hosting all of my applications through Cloudways.

very smart support - cant belive a hosting company can offer this kind of service

It wasn't easy to reach out to the support and Live agent support.

Great support! Specifically Ovais Hussain and
Shivendra Sengar were both a great help when I got locked out of my account.

Had issue with old files clogging up my storage, support quickly identified issue and freed up 10gb of storage. 5* service

Salman Khatri is professional and outstanding. He addressed all the issues in no time. We should have paid more attention on our site before malware hit it. Luckily, we are in good hands. Salman helped us find the issue and address them. Really appreciate his professional help. Thank you and all the best. Will recommend Cloudways to anyone who needs web hosting.

Zain was extremely helpful and patient!! Deserves 10 stars. Excellent service

Ovais Hussain helps a lot and kind. Thanks!