We are a medium sized business and our experience with contacting Cloud Talk was great. Our sales rep / new account manager was always quick to reply even when we where slow. In situations where w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Mac app is easy to use and integrates well with Pipedrive. Switching between numbers to dial from is seamless and straightforward. Sometimes the dial can hang but a simple restart typically fi... See more
Company replied
Great Proactive Customer support! We started using the app about 3-weeks ago and so far we are very happy with how it goes. One big highlight is the support, which was outstanding so far. We hopped o... See more
Company replied
Setting up a Japan local number, required for my business; There are a few hoops to jump through to set this up, paperwork required etc. I received human support to help me through this. The team was... See more
Company replied
Company details
- Call Center
- Business to Business Service
- Conference Calling Service
- Phone and Internet Service
- Telecommunications Service Provider
- Telephone Answering Service
About CloudTalk
Written by the company
Business Phone Solution. Remote Ready.
CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls. Simplify the lives of your sales and customer support teams with 140+ advanced calling features.
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VISIT WEBSITE
Contact info
244 Madison Avenue, 10016-2817, New York City, United States
- +44 20 3868 0167
- hello@cloudtalk.io
- cloudtalk.io
4.0
Great
625 reviews
Replied to 98% of negative reviews
Typically replies within 1 month
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Stay away
Stay away. Software and website isn’t texted properly. Ran into a bunch of important features that didn’t work. Customer service is horrible. They have a human chat system that answers quickly but they can’t help you with anything but to answer simple questions. They then forward you to a specfic department and then they will reach out via email. Those take 3 days to reply to each message you have with them
28 January 2026
Reply from CloudTalk
Hi Elias, Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered with features and the delays in support responses. That is not the experience we aim to provide, and we understand how frustrating this must have been.
We would like to review your case and understand which features were not working as expected, as well as what caused the delay in support follow-up. Please contact us at support@cloudtalk.io, so our team can investigate and follow up with you directly.
Thank you for bringing this to our attention.
Emma is Great!
4 February 2026
Reply from CloudTalk
Hi Hugo, Thank you for your feedback. We’re glad to hear you had a great experience with Emma. We appreciate you taking the time to share your review.
Setting up CloudTalk was quite…
Setting up CloudTalk was quite straightforward, from billing to the whole setup process, everything just works. Compared to other platforms I’ve tried, this is a huge advantage.
The support team is fast and helpful, they don’t leave you waiting for days. Even living in Central Asia, I was able to get everything up and running without issues.
Call quality is solid, even on 4G/LTE, and the platform’s features make it stand out from the rest. Overall, a reliable and easy-to-use solution.
31 January 2026
Reply from CloudTalk
Hi Tyler, Thank you for sharing such a detailed review. We’re glad to hear the setup process, billing, and overall platform experience have been smooth, and that support has been responsive. It’s also great to know CloudTalk has been reliable for you even across regions and mobile networks. We appreciate you taking the time to share your experience.
Just perfect
Besides a nice product, they have a great support.
During a trial period you have enough credits and time to test everything, and when it comes to verifying your business, they do it manually within hours.
2 February 2026
Reply from CloudTalk
Hi Alis, Thank you for your feedback. We’re glad to hear you had a positive experience with both the product and our support team, and that the trial period and verification process met your expectations. We appreciate you taking the time to share your review.
Small Business must have app by costs and capabilities
Cloudtalk is a very good company for small business like mine, the price is affordable and it allows me to have many numbers as I want because as small company exporting for other countries is very important to have a variety of numbers to call from giving credibility to the company and it allows me to call everywhere almost without any extra cost that the one as I have on my month bill, also for countries not included on my plan I can top-up credits in the moments and control from my cloudtalk dashboard the credits that I still have. It's very usefull if you need to have a sales team, customer support and HR all connected to the same platform where you can track the performance of each one allowing you to improve their capabilities or allocate them to another area where they'll fit better. Also the customer support via email is very fast so, if you put a question on the same day you have a reply and you don't need to scratch all the website to do it. Beside all the only things where they can improve a little is the onboarding, the setup is easy to do but if you want to go further with AI you have to search a little on how you can do it, also the prices are very good but they have add-ons for numbers and everything that while buying you can't see but you can send an email like me and they'll clarify everything in the same day
2 February 2026
Reply from CloudTalk
Hi Rui, Thank you for taking the time to share such a detailed review. We’re glad to hear CloudTalk has been a good fit for your small business, especially in supporting international calling, number flexibility, and team performance tracking across sales, support, and HR.
We also appreciate your constructive feedback regarding onboarding, AI features, and add-on visibility during purchase. Your insights are very valuable and help us identify where we can improve clarity and guidance. Thank you for your trust and for sharing your experience.
Reply from CloudTalk
Hi Vegard, Thank you for your feedback. We’re glad to hear you found CloudTalk flexible, easy to work with, and professional. We appreciate you taking the time to share your experience.
CloudTalk is the so easy to use and integrates superbly with our CRM
CloudTalk is the best web-based calling I have tried. It took me a while to find something simple and straightforward for a small team, and that integrates well with Pipedrive.
30 January 2026
Reply from CloudTalk
Hi Melinda, Thank you for your feedback. We’re glad to hear CloudTalk has been easy to use for your team and that the integration with Pipedrive has worked well for your needs. We appreciate you taking the time to share your experience.
We’ve had a great experience with CloudTalk
We’ve had a great experience with CloudTalk so far. Our team loves the innovation behind the system and how clear and easy it is to use.
Bradford, our sales consultant, went above and beyond to answer questions and address every concern we had. His effort and support really stood out. We’re very glad we chose CloudTalk!
30 January 2026
Reply from CloudTalk
Hi Jenifer, Thank you for sharing your experience. We’re glad to hear your team is enjoying the innovation and ease of use of CloudTalk. It’s also great to know Bradford was able to address your questions and concerns thoroughly. We appreciate your trust and are glad you chose CloudTalk.
Hidden costs
The process was quite smooth, the only downside that it was not well communicated that purchasing a number will have additional costs
29 January 2026
Reply from CloudTalk
Hi Gytis, Thank you for sharing your feedback. We’re glad to hear the overall process was smooth, and we appreciate you pointing out the lack of clarity around additional costs for purchasing a number. Clear communication is important to us, and your input helps us identify where we need to improve transparency. Thank you for taking the time to leave this review.
The team is friendly and approachable
The team is friendly and approachable. It is awesome to know that there is such a process exist and making customers become familiar of the platform. So Great!
28 January 2026
Reply from CloudTalk
Hi Jervin, Thank you for your feedback. We’re glad to hear you found our team friendly and approachable and that the onboarding process helped you become familiar with the platform. We appreciate you taking the time to share your experience.
Very helpful and direct set up.
Well understood my purpose to using the service, provided exact help
28 January 2026
Reply from CloudTalk
Hi Şahika, Thank you for your feedback. We’re glad to hear the setup was straightforward and that our team understood your use case and provided the right support. We appreciate you taking the time to share your experience.
They suspended my account for doing…
They suspended my account for doing test calls between the agents, when the time came for me to go live I could not, the customer support is horrible, they are amazing before you pay and sign up, the second i reached out to Fred he just told me he can not assist and I should raise a ticket please keep in mind i still did not use the service
26 January 2026
Unprompted review
Reply from CloudTalk
Hi Ahmad,
Thank you for sharing your experience. We’re sorry to hear about the account suspension and the frustration this caused, especially before you were able to go live. That’s not the experience we want for new customers.
Account suspensions can sometimes occur due to automated compliance or security checks, but we agree that the communication and support around this should have been clearer and more helpful. We’d like to review your case in detail and ensure it’s handled properly. Please contact us at support@cloudtalk.io, so our team can look into what happened and follow up with you directly.
Thank you for bringing this to our attention.
Very Quick to reply
Very Quick to reply, and their customer service is exceptional, and I would recommend it when you start out
26 January 2026
Reply from CloudTalk
Hi Vuyo,
Thank you for your feedback. We’re glad to hear our team was quick to respond and that you found the customer service exceptional. We appreciate your recommendation and taking the time to share your experience.
Quick Reply to Requests
I experienced a great customer service while trying to upgrade and get a New Number
The waiting time for responses was pretty short.
They Record the calls as well which had helped me a lot
26 January 2026
Reply from CloudTalk
Hi Valentin, Thank you for sharing your experience. We’re glad to hear our team was responsive during your upgrade and number setup, and that call recording has been helpful for your work. We appreciate you taking the time to leave this review.
Recent Experience
Recent Experience
I have recently conducted a consultation and follow-up with CloudTalk, as I was wishing to integrate our company into their platform. I was in luck—the business consultants that CloudTalk uses are very proactive and competent in their knowledge of their systems and can provide expertise on any queries you might run into with the platform.
Additionally, a plethora of features, from parallel dialing to easy management of teams, to name a few, within the CloudTalk portal is every sales leader's dream.
Thank you, CloudTalk, for providing a great service, and I look forward to it only getting better as time goes on.
23 January 2026
Reply from CloudTalk
Hi Rylan, Thank you for sharing such a thoughtful review. We’re glad to hear our consultants were proactive and knowledgeable during your consultation and follow-up, and that the platform’s features are supporting your sales leadership needs. We appreciate your trust in CloudTalk and look forward to continuing to improve and support you as you grow with the platform.
Reply from CloudTalk
Hi Nicolas, Thank you for your feedback. We’re glad to hear CloudTalk was easy to set up and that you’ve found a strong balance between quality, pricing, and advanced features. We appreciate you taking the time to share your experience.
Absolute stellar customer service
Absolute stellar customer service, really fast response. Thus far, platform is very easy to use and effective.
23 January 2026
Unprompted review
Reply from CloudTalk
Hi Lucas, Thank you for your feedback. We’re glad to hear you’ve had a great experience with our customer service and that the platform has been easy and effective to use so far. We appreciate you taking the time to share your review.
The online chat option available 24…
The online chat option available 24 hours is really great; it feels like you have someone sitting right next to you to help with all the questions! Everyone I chatted with was very nice, knowledgeable, and very helpful, also reponse time was very fast!
Great experience!
20 January 2026
Reply from CloudTalk
Hi Josef, Thank you for sharing your experience. We’re glad to hear the 24-hour chat support has been helpful and that our team was knowledgeable and responsive. We appreciate you taking the time to leave this review.
Reply from CloudTalk
Hi Clement, Thank you for your feedback. We’re glad to hear you’ve found CloudTalk responsive and easy to work with. We appreciate you taking the time to share your experience.
Extremely poor customer support
Extremely poor customer support. Couldn't login for a week, tried calling 5 different "support" numbers - nil. Not even an answer on the support email.
22 January 2026
Unprompted review
Reply from CloudTalk
Hi Risto,
Thank you for sharing your experience. We’re very sorry to hear about the difficulty you had accessing your account and the lack of timely support, that is not the standard we aim to provide. Being unable to log in for an extended period is understandably frustrating.
We would like to review what happened and ensure your case is properly addressed. Please contact us at support@cloudtalk.io, so our team can investigate and follow up with you directly. Thank you for bringing this to our attention.
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