Cloudbeds Reviews 

Where do I start, besides the system being very complicated and not intuitive, the onboarding and support were limited. We kept connecting and disconnecting booking.com because it just created more problems with double booking. I am not saying they did not TRY to support, but it needed to be on THEIR time not ours, and time just kept passing without the system working at all. Eventually, a year passed and they said they would compile the issues so we could finally get the system online. It never happened.

The support guy did say he would extend the timing of the usage since we were not able to get it to work for almost a full year. but then 11 days after that... they charged me in full... without warning, with no email that said "We will be charging you", just a massive charge to my account.

2 hours after the charge I requested a refund explaining that I was not interested in paying for a system we could not use.

Instead of trying to solve the issue, I was grilled on why I wanted to get a refund, so I needed to explain the issues AGAIN. when I explained about not being notified before charging me, they sent me a screenshot of the fine print indicating I had given them permission to charge me without notification. As for the refund, all they could say was that they "forwarded to the relevant team for review"

Still no refund or refund confirmation after 8 and half hours, and I still cannot use the clouddbeds system so... ???

This company is absolutely diabolical the service they provide is literally non-existent when I'm logged out of my account. It's very difficult to reach out to the customer service and also it is very difficult to get a reply from this company, the fees that they charge or extortionate and being a small, Hotelier . We find it. Extremely frustrating to deal with this company Cannot, and will not recommend this company.

We are open to discuss this matter, but the situation is this your company has failed to respond promptly, and anybody who is wanting to use a channel manager must be aware of how you are treating fee paying clients such as ourselves. It is wholly irresponsible of this company to collect money and to provide a shoddy service.

Cannot will not - should recommend this company.

We have been using Cloudbeds for our small B&B for a few years now. It works well for us, although it is a little bit complicated and it always takes a while to train new staff.

No support available if you are having issues with the login, which happened to us. If you can't login, you can't check out guests and process their payment. And if you can't get a hold of support, they leave without paying...

Byrant was exceptionally helpful in the onboarding process. It was smooth and in a detailed manner.

Byrant has been a huge help!!! And the hole 24/7 support team. They have saved me a lot of stress and ekstra time! Can really recommend using cloudbeds.

After the initial sales correspondence everything fell apart. The person assigned to facilitate the set up was unresponsive in getting to a mutually agreed upon timeframe. The company was informed of this, but no help. We opted to not go forward and Cloudbeds still is trying to charge us. Even though this was well laid out with our sales person, we've just been shunted over to a billing department that wasn't brought up to speed. Color us significantly less than impressed.

I recently started using cloudbeds and I couldn’t be more impressed with its functionality and user-friendly interface. cloudbeds has made a significant impact on my daily routine, streamlining tasks and providing valuable insights. The developers have clearly put a great deal of thought and effort into creating a top-notch channel manager that caters to its users’ needs. I highly recommend Cloudbeds for anyone looking to simplify their life and increase productivity

I just finished a live chat with Sandy Prabowo Sutanto and the help I received was nothing short of fantastic! It was at least an hour and a half live chat with multiple coaching needs to fix our connection with an OTA.

Sandy was patient, clear, and a true expert at the work.

My problem was understood immediately and the solutions communicated before we started the steps. Sandy coached me to complete them on my end as needed.

I also gave Sandy some feedback about the chat box functionality that is very bothersome (it is not movable and stays in one place over your screen) and Sandy knew exactly what I meant and said it's being worked on. Let's hope Cloudbeds gets it better soon. That and a mobile app is what I'm waiting for!

In the meantime, I hope I get Sandy Probowo Sutanto anytime I need help!!

Thank you again, Sandy.
Monica
The Red House Fredericton

Been waiting over a month to get someone to speak to me about this product, Booked two demos, tried speaking to a human and just got a bot repeating the same questions. Given up, if I can't even get past first base....

Cloudbeds is easy to manage for almost anyone! But most important is that they have the best onboarding Paul Haussler! It was super efficient, clear, and patient for me to get to really know the program, how it works, and use all the features. Which makes my job now much better and faster; I don't waste more time doing routine work.

I hope my review will help someone like us to do the right choice. We made lots of research with other similar companies to Cloudbeds: we looked at the reviews, prices and tried to get acquainted with the products via the information and videos provided on their websites.
Here is our story. In September 2023 we opened an account with Cloudbeds. Its staff members have all different expertise and are very good at what they are doing.
Sales manager was really good at selling us the product and giving us an overview of their products. Thank you Krit.
The website builder guy has built the website from scratch in days. Enormous work with a quality outcome. Thank you Paul.
And the organisation itself within the company is very smart.
Good advice. Do not use all your sessions that are provided in 1 go. Try to extend as much as you can because questions will rise. Thank you Janice. She was very professional and patient with us because we have never used property management system before: we are novice. We had no time to fail, it should have been perfect immediately and here asap.
NOW. We are connected with lots of platforms now: Airbnb, booking.com, Expedia, etc and they are all integrating with each other. We are fully booked with 95% occupancy. The business itself was on the market for 20 years with 80 % occupancy, once we bought the business the occupancy increased to 95% where 5% is only parking reservations. All 35 apartments are fully reserved.
Overall, we were literally blind not knowing what to do and we are so happy we did the right choice. No issue whatsoever. All our questions are answered on time. Cloudbeds is always upgrading, they are going to launch a mobile version soon. It looks like the company is not for profit, but for businesses because they are investing into the product all the time. The system itself is very advanced and logical.
Overall, the negative comments are mostly relating to communication failures with staff at Cloudbeds because about the product you cannot complain. It is perfect.
It is our main tool throughout the days. We can rely on it.

Cloudbeds is not the company they promote. I have been with them for three months now and am still having issues with the rates being applied via booking.com. I am now cancelling with them many interactions with the support team, but it is still not resolved. I couldn't recommend their poor service

Bryant makes things quite clear when going through the various procedures and actions so the user experience is easier and everythingis understandable.
I did however have an issue with availability and allotment after going live, luckily I remembered what Bryant showed me and could fix it myself.

Luis is extra kind and helpful, we were really happy with him

I WAS TRULY EMPRESSED WITH THE (STELL) LEVEL OF SERVICED RECEIVED THIS AFTER!

Great and quick support

The answer was accurate and fast. Specially kind!

Cloudbeds works fine. Until you need to talk to someone. Then it all goes pear shaped. Out of office hours there is no living being to talk to. As if hotels and accommodations work office hours only. Here we are on a Saturday morning fighting with a system that is not responsive, expecting guests to turn up and we have to second guess in which room to put them in. Just sending an email or message is not by far any kind of customer support, when you are running a live business.

Very helpful and professional process.
Isabella who is helping me through the process with Cloudbes is very professional and has a lot of patience.
Thank you for all the help!