All seemed reasonable for a first experience, but I had to chase up why the item wasn't dispatched within 48 hours, and it then got dispatched within 72 hours, with next day delivery. My email was ans... See more
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Now ordered 3x from the company. Chloe and co get stuff in post fast and delivery is fully trackable. Prices are fair and will shop with 'Clo Ame' again without hesitation
Have used Cloame before and have been pleased with speed in which my package was dispatched however, I've experienced problems trying to return an item from a recent order. Attempted to contact Cloam... See more
Unfortunately shoes I was ordering were out of stock and found out a few days later. I contacted him on Instagram and he couldn’t have been better to deal with. Put a pair of shoes up that he only had... See more
Company details
Written by the company
Mens & Womens Sportswear for less.
Contact info
london, United Kingdom
- help@cloameuk.com
- cloameuk.com
3.6
Average
64 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
first time shopping with this…
first time shopping with this company.my grandson picked the trainers for his birthday,i didn't put the house number in my details,but i received a friendly email telling me this.
reliable on time and the trainers are amazing .thank you
9 August 2023
Best website about
Ordered about 5 times from Cloame now, lways have a pleasant experience ordering - very nice customer service, fast delivery and shipping and, the best prices.
9 August 2023
Good system great delivery time
27 July 2023
Nike Challenger Shorts
Ordered a pair of Nike Challenger Shorts, the shorts arrived in super fast time and was as described, also packaged with great care, would purchase from Clo Ame Uk again, excellent service
18 July 2023
It was very easy to order the tracksuit…
It was very easy to order the tracksuit and it came on time the material is nice
16 June 2023
delivery was very fast and got it the…delivery
delivery was very fast and got it the next day very good.
14 June 2023
Clothes arrived quickly but sadly…
Clothes arrived quickly but sadly shorts had a hole in them so waiting on response for exchange , customer shouldn’t have to pay to get these replaced. Only complaint
7 June 2023
Reply from Clo Ame Uk
Hi Danny,
Thank you for your feedback, we always appreciate our customers opinions good or bad.
I do apologise that this was the case with your shorts, we do conduct quality checks on our products before we send them out but as you can imagine some things do go unnoticed from time to time.
I can see that the issue was resolved & we sent you out a new pair of shorts & we also covered the delivery fee for you. We will always cover the fee of delivery when it comes to situations where the problem is on us.
Thank you for ordering with us & we hope to see you again soon.
Kind regards,
Jack @Cloameuk
Great service
1 June 2023
Excellent service and speedy delivery…
Excellent service and speedy delivery and replies with my questions on sizing
21 May 2023
Great service
17 May 2023
Excellent experience with Clo Ame
Excellent experience with Clo Ame, items arrive fast and communication was great.
5/5
1 May 2023
Unprompted review
Terrible if you need to return an…
Terrible if you need to return an order, they don't reply.
20 April 2023
Unprompted review
Reply from Clo Ame Uk
Hi Mike,
I do apologise that you didn’t have the best experience when shopping with us.
Upon checking the date of your order & the date that you requested a return I can confirm that you waited close to 3 months to try & return an item purchased from us.
Our returns policy states that for a return to be valid you must contact us within 14 days of receiving the item & then you have another 14 days to return the item to us. This is within guidelines of the consumer statuary rights. This return policy is stated on our website for all of our customers to see.
Once again I do apologise, we want all of our customers to have a happy experience when purchasing from us. I hope to see you shopping with us again in the future.
Kind regards,
Jack @CloAmeUk
Jack is an absolute champion of a guy
Jack is an absolute champion of a guy, ordered a set and it was out of stock and he waiting and tried to get me it but unfortunately it wasn’t re stocked but he managed to set me up with very similar set.
21 March 2023
Fantastic Service
Unfortunately shoes I was ordering were out of stock and found out a few days later. I contacted him on Instagram and he couldn’t have been better to deal with. Put a pair of shoes up that he only had in one pair and put a discount on it. Overall fantastic service and great selection of clothes, shoes etc. Couldn’t recommend anymore 👊
20 March 2023
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