Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
Company replied
I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
Company replied
Company details
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
460 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Has not gotten rid of all the AI…
Has not gotten rid of all the AI generated calls I'm getting daily
3 January 2026
Unprompted review
Reply from Cloaked
Hi Michelle, It's clear that you're dealing with an overwhelming number of AI-generated calls, and that must be quite bothersome. We recommend setting up our Call Guard feature on the mobile app. If you need assistance or guidance on this setup please reach us support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — we are happy to help!
How they have kept me informed about…
How they have kept me informed about what's happening on the Internet with my information. I appreciate you for your help.
2 January 2026
Unprompted review
Reply from Cloaked
Hi Terry, We appreciate your kind words and are glad to hear you feel informed about your information online. Our team works diligently to provide timely updates and transparency, ensuring that you have complete control over your data. Your feedback motivates us to continue improving and offering the best experience possible. Happy Cloaking!
The program is confusing
From my perspective, your program is difficult to maneuver. I tried to work with it, but it was difficult for me to use it. The program confuses me, and I do not know how to work with it. I feel I have to be technically oriented beyond my skills. It is expensive and not a bad program, but for me, it is not very consumer-friendly
24 December 2025
Reply from Cloaked
Hi Deepa, Navigating new software can sometimes be a challenge, and we appreciate your honest feedback about your experience. It’s important for us to know when users feel overwhelmed, especially when it comes to usability. We would be happy to setup an onboarding call or virtual meeting with you to walk you through all the features or any questions you may have. Please reach out to us at support@cloaked.app or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST) — We are happy to help!
Because I am just playing on the…
Because I am just playing on the internet, retired, I thought I was safe, no problems. THEN:
*started a wildlife sanctuary with Certified Wildlife Habitat and Arbor Day Foundation and my information was sold, now every organization is asking for money, my mail box stays full...
* this led to emails gallor, who else has my info?
* started a website and Yelp now telemarketers keep calling and spamming does not stop them
Now nothing since Cloaked lmao love it
29 December 2025
Unprompted review
Reply from Cloaked
Hi Patricia, thank you so much for the 5-star review! That's such a relatable and frustrating spiral, doing something positive like starting a sanctuary and a website, then suddenly getting hit with nonstop mail, emails, and telemarketers. We're genuinely glad Cloaked helped shut that noise down. Happy Cloaking!
Quick fix helping me update my…
Quick fix helping me update my subscription and get a refund for overpayment I made.
30 December 2025
Unprompted review
Reply from Cloaked
Hi Troy, It's wonderful to hear that resolving your subscription and refund issues was a swift process! We’re constantly striving to improve our service, and your feedback plays a crucial role in helping us achieve that. Thank you for sharing your experience, and we look forward to assisting you with anything else you may need in the future!
The Chat Feature was helpful
I had questions about why I am still receiving numerous spam calls after joining Cloaked. I used the chat feature and chatted with Raymart who helped me understand that I needed to try Call Guard on my smart phone.
30 December 2025
Unprompted review
Reply from Cloaked
Hi Jeff, We’re thrilled to hear that the chat feature made a positive impact on your experience! It's wonderful to see that Raymart was able to assist you effectively, highlighting our commitment to providing top-notch support. Your feedback not only motivates us but also plays a pivotal role in guiding our efforts to continually enhance our services for all users. Happy Cloaking!
I don’t usually take the time to write…
I don’t usually take the time to write reviews like this, but Cloaked genuinely deserves it.
A co-worker introduced me to Cloaked, I shared it with my boss, and now my entire family is using it. From the moment I understood what this platform actually does, it became clear this wasn’t just another app — it’s a necessary layer of protection in today’s world.
Between 10/22/25 and 12/29/25, Cloaked has helped remove over 2,250 exposures tied to my family alone. To put that into perspective:
• 1,002 address exposures
• 732 family-related records
• 186 name records
• 176 phone numbers
• 161 email addresses
…and more that I didn’t even realize were publicly circulating.
That kind of visibility is eye-opening — and honestly unsettling — but Cloaked turns that concern into action. Seeing real progress, real removals, and real accountability makes the investment completely worth it. I feel safer knowing my family’s personal information is actively being protected, monitored, and removed.
What truly sets Cloaked apart, though, is the customer service. I’ve worked directly with Tamanna Khan, Jho Valiente, Kit, and Eric Crossley, and every interaction has been kind, patient, knowledgeable, and genuinely supportive. I’ve had a learning curve with the Call Guard feature, and instead of brushing it off, the team has worked with me step-by-step to make sure I’m using it correctly and getting the full benefit.
Cloaked isn’t fear-based or gimmicky — it’s practical, transparent, and empowering. It gives you back control in a digital world that often feels completely out of control.
I’m grateful I found this platform, grateful for the people behind it, and confident recommending Cloaked to anyone who cares about protecting themselves and their family online.
This is privacy done right.
26 December 2025
Unprompted review
Reply from Cloaked
Hi there, It’s fantastic to hear how impactful Cloaked has been for you and your family! We truly appreciate your kind words and detailed feedback, especially about the proactive protection you've experienced and the support from our team. Knowing that you feel safer and empowered in today’s digital landscape brings us immense joy. Your recommendation means a lot to us, and we're here to continue supporting you in your journey to privacy! Happy Cloaking!
Cloaked is Great!
Cloaked is great. I rarely get a spam call. Or emails. Support is awesome. They are there to help right away. I highly recommend them.
28 December 2025
Unprompted review
Reply from Cloaked
Hi Pama, thank you so much for the 5-star review! We're genuinely happy to hear Cloaked is keeping spam calls and emails to a minimum for you, and it means a lot that you'd recommend us. Your shoutout to our support team is huge too., we'll be sure to share it with them. Happy Cloaking!
Cloaked is a good product and Tamara…
Cloaked is a good product and Tamara gave good service
28 December 2025
Unprompted review
Reply from Cloaked
Hi Toni, thank you so much for the 5-star review! It means a lot to hear that you're enjoying Cloaked, and we're genuinely excited you took the time to share both product praise and a shoutout for the great service. We believe you may be referring to Tamanna, and we'll make sure she sees your kind words. Happy Cloaking!
Excellent support from Tamanna at…
Excellent support from Tamanna at Cloaked. Quickly resolved a protective account block, lifted the restriction, and confirmed my account status. Efficient and effective customer service.
3 November 2025
Unprompted review
Reply from Cloaked
Hi Erma, thank you for the 5-star review. We know a protective account block can be stressful, so we're really glad Tamanna was able to lift the block quickly and confirm everything was in good shape. We appreciate you trusting Cloaked, and we're always here if you need us. Happy Cloaking!
Raymart was extremely helpful and very…
Raymart was extremely helpful and very encouraging and knew his product very well. He was willing to answer more than one question and was very courteous. He represents CLOAKED in a fine manner.
He's an asset to CLOAKED. This is the kind of service that brings people back for business and brings new customers in because he cares about his work.
26 December 2025
Unprompted review
Reply from Cloaked
Hi Gary, It's wonderful to hear such positive feedback about our team! We greatly appreciate you recognizing Raymart's dedication and helpfulness; his commitment to providing excellent service truly makes a difference and reflects our values. Your experience inspires us to keep striving for excellence, and we’re glad to have met your expectations! Thank you for sharing your thoughts with us!
Nerissa was awesome and took care of my…
Nerissa was awesome and took care of my issue. Great customer service!
21 December 2025
Unprompted review
Reply from Cloaked
Hi Dara, thank you for the 5-star review. We're really glad Nerissa was able to take care of your issue and that you had a great support experience. We appreciate you taking the time to share this with us. Happy Cloaking!
Eric Crossley was amazing in helping me…
Eric Crossley was amazing in helping me and making easier to set it all up. Highly recommend and experience is great
20 December 2025
Unprompted review
Reply from Cloaked
Hi Jacki, thank you for the 5 stars and for sharing this. We're really glad Eric was able to help and make setup feel easier. Hearing that you'd recommend Cloaked and that your experience has been great means a lot to our whole team. Happy Cloaking!
My customer service person was Marjow…
My customer service person was Marjow and they took care of my billing problem while I waited. Very efficient.
18 December 2025
Unprompted review
Reply from Cloaked
Hi Barry, thank you for the 5-star review. We're really glad Marjow was able to take care of your billing issue while you waited. We know billing problems can be stressful, so it means lot to hear the experience felt efficient and smooth. Happy Cloaking!
first impressions
I've only been a customer for about a month and I like what I see so far. The app has a few hiccups occasionally but by and large it works and does a great job. I haven't yet noticed a decrease in the spam calls I get, but using call guard does seem to help though. I like creating new identities for email and phone and having all of that run through the app instead of getting more spam on my regular email and phone.
I had a billing issue that was taken care of same day. Haze was terrific in getting the matter resolved. Thank you Cloaked!
17 December 2025
Unprompted review
Reply from Cloaked
Hi Kevin, thank you for the 5 stars and for sharing such thoughtful first impressions. We're glad Cloaked is already helping you cut down on spam by using new identities, and we really appreciate you sticking with it. Also, we're happy Haze was able to get your billing issue resolved the same day. Happy Cloaking!
Jho Valiant helped me solve my problem…
Jho Valiant helped me solve my problem quickly, he understood the problem and was able to help me fast.
17 December 2025
Unprompted review
Reply from Cloaked
Hi William, It's fantastic to hear that Jho was able to assist you promptly and effectively! Our team is dedicated to providing exceptional support, and your positive feedback motivates us to continue delivering a great experience. We truly appreciate you taking the time to share your thoughts, as it helps us ensure that we remain committed to meeting our users' needs and enhancing their experience. Happy Cloaking!
Jho did a great job resolving my issues.
Jho did a great job resolving my issues.
15 December 2025
Unprompted review
Reply from Cloaked
Hi Donald, Jho’s dedication to resolving your issues exemplifies our commitment to high-quality support, and we’re thrilled to hear about your positive experience. It’s incredibly rewarding to know that we were able to address your concerns efficiently, and your feedback encourages us to keep improving our services. Thank you for taking the time to share your thoughts!
The way that Im informed regularly
The way that Im informed regularly
16 December 2025
Unprompted review
Reply from Cloaked
Hi Kenneth, Your appreciation for regular updates is truly valued! We strive to keep our users well-informed and engaged, and it’s fantastic to hear that our communication has made a positive impact on your experience. Knowing that our efforts resonate with you not only motivates us to continue providing timely and relevant information, but also helps us enhance our services further to meet your needs. Thank you for being a part of our community!
Cloaked is #1
The customer service representatives demonstrated exceptional product knowledge and efficiently resolved the matter within two email exchanges. The support team exhibited professionalism, courtesy, and promptness in their communications. The Cloaked application has proven to be an outstanding product, and when combined with the exemplary customer service experience, Cloaked has established itself as the premier application in its category.
15 December 2025
Unprompted review
Reply from Cloaked
Hi JC, We're thrilled to know that you had such a positive experience and that our customer support team made a lasting impression on you. Your feedback reinforces our commitment to providing not only a high-quality product but also exceptional service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations!
Tamara was professional
Tamara was professional, courteous, she assisted me without hesitation. Resolved my issue. Thank you
15 December 2025
Unprompted review
Reply from Cloaked
Hi Joseph, We're thrilled to know that Tamara provided you with such a professional service. Her dedication to delivering exceptional support truly exemplifies the standards we aim for. It's feedback like yours that not only motivates our team but also guides us in enhancing our services to better meet your needs and expectations. Thank you for sharing your positive experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.