I loved this brand when I first started using them. I buy a set, same color, of clip in extensions every 4 months for years now. The past couple of purchases, the quality of the hair has not been the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my new extensions from Cliphair!! They’re beautiful and the color matches perfectly!! The packaging is exquisite and compliments my order since the quality of the extensions deserves to be p... See more
Company replied
The extensions are nice, the delivery was fast and they provided lots of updates along the way. The reason for 4 stars is that it's not made clear before purchasing, that orders ship from UK and incur... See more
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The hair is surprisingly high quality. The only downside was the high customs fees, which amounted to €40 in my case. This is something the seller should provide clearer information about in advance.
Company replied
Company details
About Cliphair US
Written by the company
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Written by the company
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contact info
United Kingdom
- cliphair.com
2.9
Average
700 reviews
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Package never came in the mail.
20 June 2025
Reply from Cliphair US
Hi Elizabeth
Thank you for your review and we're very sorry to hear that you haven't received your order yet.
We’ve checked the tracking information on our end and can confirm that your parcel is currently within the courier’s network. A delivery date and further updates will be sent to you directly from the courier via email or text, depending on the contact information provided at checkout.
We sincerely apologise for the delay and completely understand how frustrating this must be. Please rest assured that we are closely monitoring your delivery and will step in to support if there are any further issues.
If you have any questions in the meantime or require assistance, please feel free to reach out to our customer service team at customerservice@cliphair.co.uk and we’ll be happy to help.
Thank you again for your patience and understanding.
The Cliphair Team
I haven’t received my order
8 July 2025
Reply from Cliphair US
Hi Tara
Thank you for your review, and we’re very sorry to hear that you haven’t received your order.
Upon investigating the issue, we identified that a rare system glitch unfortunately delayed the dispatch of your order. Please accept our sincerest apologies for this inconvenience — we completely understand how frustrating this must be.
As soon as we became aware of the issue, we prioritised your order, and we’re pleased to confirm that it is now being shipped today. You will receive a shipping confirmation email with full tracking details shortly.
We’ve also sent you a direct email explaining the situation and confirming the next steps. Please do check your inbox (and spam/junk folder just in case), and don’t hesitate to get in touch with us at customerservice@cliphair.co.uk if you have any further questions or concerns.
We truly appreciate your patience and understanding, and we’re committed to ensuring this is resolved to your satisfaction.
Best regards,
The Cliphair Team
First Timer!!!!!
I stumbled upon this company by accident and im.so glad I did! I bought clip ins to test the quality. I am blown away. They are nicer than my own hair. Heavy and beautiful hair! Im blown away by the quality and the price. I live in the usa and shipping took about 5 days even with a holiday thrown in there! I will most definitely be a long time customer and telling everyone I know about this company! If you are on the fence, take the jump and buy, I promise you wont be disappointed! Thank you cliphair for bringing an amazing quality product at a very affordable price!
2 July 2025
Reply from Cliphair US
Hey Trisha
Thank you so much for this incredible review! 🥹💖 We're absolutely delighted that you found us — even by accident! Hearing that you're blown away by the quality of your clip-ins means the world to us 🙌
We're thrilled that even all the way from the USA, you received your hair quickly and loved what arrived. Heavy, beautiful, and better than your own hair? That’s the biggest compliment we could hope for! 🥰
Thank you for your support, and we’re so excited to have you as part of the Cliphair family. We can’t wait to be your go-to for all things hair from now on — and thank you for spreading the word! 💕
Love,
The Cliphair Team 💝
I bought hair 20 inch length Jet…
I bought hair 20 inch length Jet Black(Jet Black (#1) Double Drawn Seamless Clip In Hair Extensions ) and I can confidently say that this is the best hair I have ever bought. Looking so expressive. Thank you.
26 June 2025
Unprompted review
Reply from Cliphair US
Hey Anna
Thank you so much for your lovely feedback! 🖤✨
We’re absolutely delighted to hear that you’re loving your 20” Jet Black (#1) Double Drawn Seamless Clip-In Hair Extensions! It’s wonderful to know they’ve made such a positive impression and that you feel confident and expressive wearing them — that’s exactly what we love to hear! 💃🔥
Thank you again for your support — we can’t wait to see you back for your next order!
Love,
The Cliphair Team 🖤💫
I have red hair and it’s extremely hard…
I have red hair and it’s extremely hard to find extensions that match my hair and these have been theeee closest I have ever gotten to my natural color and I love them!
18 June 2025
Reply from Cliphair US
Hey Sascha
Thank you so much for sharing your experience! ❤️
We know how tricky it can be to find extensions that perfectly match red hair, so we’re thrilled to hear ours came so close to your natural color! It means the world to us to help you feel confident and fabulous with your hair. 🌟
If you ever need any tips or assistance with matching or styling, just give us a shout—we’re always here to help!
Love,
The Cliphair Team 💕
it has been out of stock so I have not…
it has been out of stock so I have not received it yet.
16 June 2025
Reply from Cliphair US
Hi Sedona
Thank you for your feedback. We understand your frustration and apologise for any inconvenience caused.
We have emailed you regarding your order and informed you that the item is currently out of stock. However, we expect new stock to arrive shortly. In the meantime, we have also offered you a longer length as an alternative.
We are awaiting your reply so we can assist you further and ensure you receive the best possible solution.
Please feel free to reach out if you have any questions in the meantime.
Best regards,
The Cliphair Team
Reply from Cliphair US
Hi Matthew
Thank you so much for your kind words! 😊
We’re delighted to hear you found the ordering process hassle-free and appreciated our updates along the way. Keeping you informed every step of the way is really important to us! 📦✨
Looking forward to helping you again soon!
Love,
The Cliphair Team 💖
I am very happy,very good quality 🥰
6 June 2025
Reply from Cliphair US
Hi Diana
We're so happy to hear that you're pleased! 🥰 Thank you for your kind words – enjoy your beautiful hair!
Love,
The Cliphair Team 💖
Nothing was resolved with our email
Nothing was resolved with our email. I still haven’t heard back from anyone and have not received my order.
3 June 2025
Reply from Cliphair US
Hi Kelli
Thank you for taking the time to leave your feedback. We're truly sorry to hear that you're unhappy with your experience, and we completely understand how frustrating it must be not to have received your order yet.
After thoroughly reviewing our correspondence history, we can confirm that our customer service team has been in regular contact with you since your initial inquiry. Our most recent update was sent to you on June 13th, and we did not receive a response from you until June 22nd. Please note that we replied to your latest message today, and we are currently awaiting your response so we can continue assisting you further.
We want to reassure you that we're committed to resolving this matter and ensuring you receive the support you need. Once we receive your reply, we’ll be able to take the next steps promptly.
We genuinely value your business and hope to have the opportunity to turn this experience around for you. If there’s anything else you’d like to add or ask in the meantime, please don’t hesitate to reach out.
Kind regards,
The Cliphair Team
Did not meet my expectations. Might keep for Halloween
I’m pretty disappointed in this. I don’t like the way it’s cut. It looks very choppy and square and the bangs really aren’t long enough. I also don’t like the color. It’s supposed to be silver gray but it looks more blonde gray. I had planned on dying it to match my blue hair but now I don’t know what to do. I hadn’t realized it was shipping from another country when I ordered it.
29 May 2025
Reply from Cliphair US
Hi Julia
Thank you for sharing your feedback, and we're very sorry to hear that your recent purchase did not meet your expectations.
At Cliphair, our goal is to ensure your complete satisfaction with your purchase. We strive to provide expert guidance to help you choose the best possible products for your needs, but we also understand that sometimes a product just doesn’t quite fit.
We're disappointed to hear that you were unhappy with the cut and colour of the item you received. Please note that the silver grey shade may appear slightly different in person depending on lighting and screen settings, and we apologise if this led to confusion. We also understand that the style may not have been what you had hoped for, especially in relation to your planned colour match.
While we’re a UK-based company, we ship internationally and aim to make that process as seamless as possible. We're sorry if this was unclear at checkout.
To assist you further, we’d like to remind you that we now offer free returns for a refund or exchange. Simply visit the Returns section of our website for step-by-step instructions on how to return your item.
If there's anything more we can do to help or if you'd like personalised assistance, please don’t hesitate to contact our customer service team at customerservice@cliphair.co.uk.
Kind regards,
The Cliphair Team
Reply from Cliphair US
Hey Kelli
Thank you so much for the wonderful feedback! We're so happy you love the quality of the hair — your support means the world to us 💕
Love,
The Cliphair Team
I’m absolutely in love with my…
I’m absolutely in love with my purchase! The Remy hair I received is incredibly soft, silky, and natural-looking exactly what I’ve been dreaming of. It blends seamlessly with my own hair and gives such an elegant, realistic look. I truly feel beautiful wearing it!
This was my very first order, and I was instantly impressed. From the quality of the hair to the thoughtful packaging, everything exceeded my expectations and made me want to place a second order right away which I did!
Thank you for this amazing product. You’ve gained a loyal customer 🖤
7 June 2025
Reply from Cliphair US
Hi Vuanna
Thank you so much for your wonderful review! We're thrilled to hear that you love your Remy hair and that it blends so naturally with your own. It means the world to us that your first experience was so positive and that you felt confident enough to place a second order so quickly! Your loyalty truly means everything to us.
We can’t wait to help you with your future hair needs!
Love,
The Cliphair Team 🖤
Reply from Cliphair US
Hi Chi Chi
Thank you for your feedback! We’re so glad you’re happy with the quality of our hair—it’s all about giving you the best value.
Looking forward to helping you again soon!
Love,
The Cliphair Team
Never received my hairpiece/order
Never received my hairpiece/order. Ordered over 2 months ago
27 April 2025
Reply from Cliphair US
Hi Frances
We’re very sorry to read that you haven’t received your order and that this has led to a disappointing experience with us. Please rest assured that we take delivery issues very seriously and always aim to resolve them quickly and efficiently.
We have looked into our system and, unfortunately, we were unable to find any previous contact from you regarding this issue. In order to assist you as quickly as possible, our customer care team has now sent you an email to gather more information and help resolve the situation.
We kindly ask that you check your inbox (including your spam/junk folders), and get back to us at your earliest convenience so we can investigate the matter and ensure that you receive your order or a suitable resolution.
We truly value all of our customers and your satisfaction is extremely important to us. We look forward to hearing from you and resolving this as a priority.
Warm regards,
The Cliphair Team
The color ice blonde isn’t
The color ice blonde isn’t. It’s actually a 613 too gold. Even using your purple shampoo I don’t see it lighting it enough to match my ice blonde hair. I was so excited finally thinking I found the right color. When I got the one piece I was happy with the hair but knew I would have to tone it. Too gold But the bangs are darker and golder. Too bad cause they are good quality.
3 June 2025
Reply from Cliphair US
Hi Nancy
Thank you for sharing your feedback regarding the Ice Blonde colour. We’re sorry to hear that the shade did not meet your expectations and that the tone appeared too gold, especially with the bangs being darker and golder than anticipated.
We understand how important it is to find the perfect colour match, and we appreciate your excitement when you first received the hair. It’s great to hear that you were happy with the quality, though we regret that the colour variation has caused disappointment.
Please note that due to natural variations in hair dyeing and lighting conditions during photography, colours can sometimes appear slightly different in person.
Thank you again for your honest review. Your feedback helps us improve our product range and service for all our customers.
Warm regards,
The Cliphair Team
Great for minimal use would purchase again!
So the customer device and shipping were faultless! Great assistance :)
The hair is around 200g I have another set (another supplier) which is 220g and it’s thicker than the 240g from cliphair.
The colour is great however I find the highlights could be thinner and not as chunky as it looks awful when you have the hair down and see a big thick blonde bit :(
Used my curlers today with heat protector and curls don’t hold well - 30 mins and it’s straight again. The hair also after 180 degrees is feeling dry and brittle already.. :(
Overall .. they are good for your money - I would wear these extensions for a straight thicker pony tail (which I do use extensions for only) .. I will be purchasing a shorter length for sure. As I only wear extensions when I want to have a slick back thick pony or straight hair .. these are perfect!
6 June 2025
Unprompted review
Reply from Cliphair US
Hey Siobhan
Thank you so much for your detailed feedback! We really appreciate your honest thoughts and are glad to hear you had a great experience with our customer service and delivery.
We understand the concerns about the highlights and heat styling — your feedback helps us improve and better guide our customers on care tips and styling techniques.
It’s great to know the extensions work perfectly for your slick back ponytail look! We look forward to helping you find the perfect shorter length next time.
Love,
The Cliphair Team
Mixed Experience: Poor Quality, Great Customer Service -
I ordered the curly clip-in extensions and was impressed by how fast the shipping was — they arrived quickly, which I appreciated. Unfortunately, the quality didn’t meet my expectations. After just one wear, the hair became severely tangled and matted. I had ordered the bleached extensions with highlights (Chocolate Honey #4/27), so I’m not sure if the lightened color may have contributed to the issue. I haven’t tried their darker sets, so I can’t speak to whether those hold up better.
I reached out to customer service within a week of delivery but initially didn’t hear back. I later learned my message had been filtered into their spam folder. However, once they located it, the team responded promptly and professionally. They offered a full refund and handled the situation with care, which I really appreciated.
While I wish the product had held up better, I do want to give credit to their customer service team for taking the complaint seriously and offering a timely resolution. I’m currently waiting for the refund to reflect in my account and will update if anything changes.
18 May 2025
Reply from Cliphair US
Hi Taylor
Thank you for taking the time to leave your feedback, and we're truly sorry to hear about your experience.
Firstly, we genuinely appreciate you reaching out to us, and we completely understand how frustrating it must have been not to receive a timely response. Please accept our sincere apologies for the delay.
After investigating this internally, we discovered that your original communication was unfortunately flagged by our system as spam, which is why it did not reach our customer service team. This is certainly not the standard of service we aim to provide, and we take great pride in our reputation for fast, responsive customer care. We're very sorry this wasn’t reflected in your experience.
We’re pleased to confirm that our team has since located your message and has reached out to assist you directly. We’re fully committed to resolving this for you and ensuring your concerns are addressed properly.
Thank you
The Cliphair Team
The best
The best, thickest, beautiful hair and most variety of colours.
The customer service was flawless and it was speedy shipping.
Love!!!
29 May 2025
Reply from Cliphair US
Hi Ashley
Thank you so much for your kind words! 💖
We're absolutely delighted to hear you love the hair, the colour variety, and had such a positive experience with our customer service and delivery. It means the world to us!
With love,
The Cliphair Team 💫
Absolute worst experience of my life
Absolute worst experience of my life , first off they came in the wrong color , second they smelt like absolute hell I contacted them saying I’d like to return and want a refund , they refused the refund and said if I wanna send it back I have to pay for shipping when it never said anything in their policy that I’d have to pay for shipment I payed 225 for hair that I can’t use nor return , please DONT BUY FROM THEM DONT WASTE YOUR HARD EARNED MONEY ON THIS GARBAGE!!!! Horrible customer service
5 May 2025
Reply from Cliphair US
Hi Kristina
Thank you for your feedback, and we're truly sorry to hear that you're not satisfied with your item.
We’ve carefully reviewed your order and previous communication, and we understand there was some confusion regarding the colour and length of the item received. As mentioned in your email, it appears that the item delivered matches the specifications of your order, but the colour did not meet your expectations, and the length was also not what you intended to order.
We completely understand how frustrating this can be and are here to assist. To help resolve this, we reached out on May 19th requesting images of the item you received so we could investigate further and determine how best to assist you. As we haven’t yet received a response, we’re still awaiting those details to move forward.
Customer satisfaction is very important to us, and we’re committed to finding a solution. Please do get back to us with the requested images at your earliest convenience, and we’ll be more than happy to help.
Thank you again for bringing this to our attention—we look forward to hearing from you soon.
Warm regards,
The Cliphair Team
Amazing exp
Amazing exp. Fast, reliable, hair is AMAZING, i’m ginger and my color matches perfectly. I’m shooked. Def buying again.
27 April 2025
Reply from Cliphair US
Hi Neira
Thank you so much for your lovely review! We’re thrilled to hear you had such a great experience—and even more excited that the colour match was spot on for your ginger shade (we know how tricky that can be!).
Can’t wait to have you back for your next order 🧡✨
Love, the Cliphair Team 🧡
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