Clinical Partners Reviews 

10,226
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,226)

5,157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with the whole process

Clinician was very understanding of our concerns regarding the assessment. She was very thorough, patient and supportive. She made the whole assessment a very positive experience for my son and myself. Cannot praise the whole process from start to finish enough!

18 August 2026
Rated 4 out of 5 stars

Clinicians are great

Clinicians are great, friendly staff and have helped me loads to get the medication I needed, however the phone lines take absolutely ages to get thru , you email them and they quote a 10 day reply time.

Great service overall but you need to put more people on responding , whether it’s phones or emails

18 August 2026
Rated 4 out of 5 stars

It took too much time (almost 1.5…

It took too much time (almost 1.5 months) to arrange the appointment after triage: this might be due to the fact that the processes for those with co-occurring ADHD, ASD, and depression may be too complicated or unclear. The specialist (or their secretary) I encountered seems to be unfamiliar with the difference between body dysmorphia and gender dysphoria. Nevertheless, still worthy of four stars for the prompt amendments, responses, and overall professionalism.

18 August 2026
Rated 5 out of 5 stars

wow what an amazing team

wow what an amazing team

we founf the waiting list was very long and a fight with our local doctors was hard work,
we have had nothing but a lovely experiance. the whole team was really love and took the time to speak to my child as if they are actually a humam being. my son was very hightened at his assement and the person we saw was patient and carting and took the time to talk about my son intrests and ask open questions to keep the convosation going. my son really enjoyed this and it helped alot to calm him.

i would reccomend

15 August 2026
Rated 5 out of 5 stars

Good service

Waiting times were a bit long, but they can't help that I'm sure. Staff were super friendly and polite, and they helped me answer a lot of questions about myself! Received results in a timely manner after the assessment too!

12 August 2026
Rated 3 out of 5 stars

Long wait for meds

Very easy process to get an adhd diagnosis. However I can’t come to terms with having to wait 8-10 months to be medicated. I’m struggling with knowing I have adhd but I’m unable to have anything that helps for quite a long time. I do understand that this is just how it is, however 2 of my friends have recently gone through another company via right to choose and both received their medication after a week.

18 August 2026
Rated 5 out of 5 stars

Good experience

Fast wait time compared to other services and interviewer was very friendly and patient, communication is clear and they are very helpful.
I would recommend

18 August 2026
Rated 5 out of 5 stars

Very professional & friendly experience

Very professional, yet personal, experience. I was very anxious before my assessment but Elizabeth made me feel so comfortable and at ease the whole way through.
I would recommend this organisation as they were brilliant from their first communication with me. Really lovely, kind and experienced staff and clinicians. Feel hopeful for the first time in years. Thank you.

19 August 2026
Unprompted review
Rated 4 out of 5 stars

The Clinician had a brilliant…

The Clinician had a brilliant understanding of the condition and was very patient and empathetic. Although that being said Zoom and ADHD together aren't a great combination and it was difficult to hear the Clinician a lot of the time due to my son's condition

18 August 2026
Rated 5 out of 5 stars

Quick reliable survice

Paper work easier to complete as online especially when sending to the school.

Quicker wait time than NHS referal.

Once appoiment was booked all went smooth, online assessment and diagnosis the same day. Also the full report sent the same day including resources and recommendations.

18 August 2026
Rated 5 out of 5 stars

Zena ADHD

There really careing so kind don’t pressure you really good people I think my experience is working

18 August 2026
Rated 5 out of 5 stars

10/10

After a long time of waiting we finally have answers and are very grateful! The assessment went better then I thought the lady was very nice

18 August 2026
Rated 5 out of 5 stars

Short waiting time

Short waiting time, excellent communication prior to appointment and then during my assessment I was treating with dignity and kindness throughout.

18 August 2026

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