Impressive physical heating technology let down by installation oversights and rigid software" I had a Climastar electric boiler system installed in my two-bedroom apartment. While the phys... See more
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Review summary
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Reviews shaping this summary
The radiators are lovely and been a god send but two now don’t work and I can not get through to them on phone or email. I’m still paying for these and need help
Have had two climastar radiators. The thermostats are a night mare. One of the radiators has now given up the ghost. Had good help from a lady who concluded that the thermostat worked but the radiato... See more
Company replied
Ref Order no: Webster/tq138ra Really disappointed. We purchased a new boiler system paid 50% deposit ( which was a lot of money):and promised the installation would happen in about a month. It's no... See more
Company replied
Company details
- Boiler and Heating Service
- Boiler Supplier
- Electrical Equipment Supplier
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Hot Water System Supplier
Written by the company
CLIMASTAR UK has been heating homes for the last 27 years, pioneering the creation of modern and efficient heating systems. We are fully committed to the development and production of the most efficient and controllable electrical heating available. We build beautiful heating systems that ensure we reduce your energy consumption by quickly heating rooms and only using energy when you need it. All of the Harmony range carries a lifetime guarantee in our MAGMA silicon batteries and a 10-year all parts and all labour guarantee covering our heaters. The HARMONY range by Climastar UK guarantees to future proof your heating.
Contact info
Unit 15, Galveston Grove, ST4 3PE, Stoke On trent, United Kingdom
- 01782476444
- Jorge.Martinez@climastar.co.uk
- climastar.co.uk
2.5
Poor
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 month
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Continuing Problems
Well, my previous review of my experience with Climastar radiators resulted in a site visit a day or so later. The engineer got both radiators online and up and running. So far so good. Except that they now oscillate between online and offline & have problems maintaining their internet connectivity. Much as I try, I cannot get one radiator to come back online. They seem to have a mind of their own.
28 March 2024
Unprompted review
Reply from Climastar UK
Dear Mr. Leigh, first of all we deeply apologize for your inconveniences. After our last visit some days ago everything seems to be working fine again. Should you have any other issue please do not hesitate to contact us directly. Connectivity problems are potentially related to the wi-fi signal oscillation, specially in some rooms. A wi-fi booster may be an option to consider in the future.
Best regards,
The product is great and does exactly…
The product is great and does exactly what it says it does. When the radiator in the lounge is set to 23 it keeps the room permanently at 23.1. Climastar are also a great company as they do exactly what they say they are going to do and at exactly their stated time. Can't ask more than that!
13 March 2024
Reply from Climastar UK
Hi Michael,
Thank you for your kind review, we are glad you are happy with both our products and our service.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
VERY EFFICIENT
Very effeicient Malcolm took us through the process of how the radiators work and what would happen at installation. The guys arrived when expected installed them set up the wifi thermostat for each radiator and left us booklets and paperwork they cleaned up after themselves well done Climastar UK
14 March 2024
Reply from Climastar UK
Hi Nikee,
Thank you very much for your kind and detailed review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Very well designed radiator heats up…
Very well designed radiator heats up quickly maintaining temperature tried one for my bathroom will order another for my lounge ,fitters did a good job very helpful thanks
Regards Michael
8 February 2024
Reply from Climastar UK
Hi Michael,
Thank you for your lovely review, we're glad you are impressed with your bathroom heater and we look forward to doing business with you again in the future.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Great service
14 February 2024
Reply from Climastar UK
Hi Suzi,
Thank you for your kind review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Great, and attractive, product
Friendly and efficient fitting team. Radiators warm the flat like a dream, and look 200% nicer than the old storage heaters.
27 February 2024
Reply from Climastar UK
Hi Tracey,
Thank you for your lovely review, we're glad our products have met your expectations.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Reply from Climastar UK
Hi Donna,
Thank you for your kind review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Everything with Climastar was good from…
Everything with Climastar was good from start to finish. The salesman, Gary, was great. Very helpful and not pushy. The electricians were good. The plumbers were great. Everything arrived on time and works well. The after care has been good so far too.
20 February 2024
Unprompted review
Reply from Climastar UK
Hi Richard,
Thank you for your lovely review, we're glad you are pleased with our service at every stage.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Reply from Climastar UK
Hi Gillian,
Thank you for your kind review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Professional modern heating
Company offers fantastic radiators that are a wall feature in themselves and more interesting than conventional ones. Engineers installed both within an hour and were friendly and helpful with setup. Happily recommend to anyone who needs the same help and setup for the future and the coldest weather Britain has to throw at me.
7 February 2024
Reply from Climastar UK
Hi David,
Thank you for your lovely review, we're glad our installation partners were so helpful and we hope our system continues to impress you.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
So glad we found Climastar UK
So glad we found Climastar UK. We had been thinking of changing from gas over to electric for some time so did some research on the internet. We phoned 3 companies, and arranged a visit from each one, however, we decided to give our custom to Climastar UK. We can't speak highly enough of the surveyor Gary Lomax. He was very professional and very thorough. Firstly, he checked over our electrics taking pictures of the fuse board and meter and explained why this was necessary. Next he took his time explaining how and why Climastar heaters differ from the rest out there on the market and went over the controls in detail but in a way we could understand. We felt comfortable and not rushed to make a decision. Having had a couple of days to further research, we called Gary back to purchase 2 heaters to try them out before fully committing to going full electric. On the day of fitting all went well. Richard the electrician and a plumber arrived to carry out our installation of our new heaters. Dust sheets were laid out everywhere and they removed our two old radiators to replace with the Climastar heaters . The whole process was done in the morning with no mess at all. The heaters are fabulous, they heat the rooms much quicker than the old radiators and look great- we can even turn them on/off while out shopping from our mobile phone or by the in-house wireless thermostats. Having gone through our first winter we have no complaints at all and plan to do the rest of our home this year ready for next winter. From start to finish this has been a great experience and would highly recommend Climastar UK to anyone thinking of changing their heating.
Thomas&Susan Robson
Blackpool
23 October 2023
Unprompted review
Reply from Climastar UK
Hi Thomas & Susan,
Thank you so much for taking the time to leave such a detailed and lovely review, this has been passed onto Gary.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Fantastic
Well, from beginning to end Richard & Liam were fantastic. They were so helpful and I can not thank them enough for all they did. They went above and beyond what they needed to do and both just brill to be honest. Thank you so much would defo recommend
5 February 2024
Reply from Climastar UK
Hi Yvonne,
Thank you for your lovely review, we will ensure your feedback is passed onto Richard and Liam.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Honest helpful and constructive
31 January 2024
Reply from Climastar UK
Hi Patricia,
Thank you for your kind review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Neat and tidy job in removing a storage…
Neat and tidy job in removing a storage heater and replacing with the new heater.
Working well and the remote access when away is great for my lifestyle.
The only down side is the actual cost - don’t think at my age I will recoup the purchase price via lower electricity costs. But I do like the look.
19 January 2024
Reply from Climastar UK
Hi Carol,
Thank you for your kind review.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
First Class service from Patrick .
I have just been working with Patrick from Climastar UK regarding a new domestic heating system . Patrick was absolutely first class , professional , knowledgeable and a complete credit to the company . A first rate approach in every aspect .
31 January 2024
Unprompted review
Reply from Climastar UK
Hi,
Thank you very much for your kind review which has been forwarded to Patrick. We hope our service continues to impress you.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Wonderful product
Amazing service! Complete and full explanation before purchase on the heating and water tank benefits and how the technology works. Never once felt pressured to buy. Patrick is an asset to the company and excellent at his knowledge of the product.
Fitting of the heaters and the Aqua tank was really quick and tidy. We have been brought right up to date with modern heating and hot water with extremely efficient and good looking equipment. Love it.
8 January 2024
Reply from Climastar UK
Hi Pamela,
Thank you so much for your lovely review, we will be sure to pass your feedback onto Patrick.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Efficient professional service
The fitters who came to instal the new system were polite, knowledgeable, discreet and quick. They were ready to find creative solutions to the occasional difficulty and they explained how to operate the system clearly.
4 January 2024
Reply from Climastar UK
Hi Jeremy,
Thank you very much for your kind review, we are glad our fitters met your expectations.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Helpful and supportive
What a helpful and supportive company Climastar is! I've called on them in relation to a different issue before, and they were great then.
Recently I had to replace the batteries on two of the thermostat/control units. Afterwards, though the units were still linked to the relevant radiators, they were no longer linked to the app on my phone and I failed many times over several weeks to re-link them. I emailed for help.
Peter phoned me back the same afternoon, and very patiently took me through the process. Let me say at once, that I had made two vital mistakes. Peter gently pointed me to correcting the first (a dialogue box not properly checked), and I later - much later! - realised the second (accidentally added a "tilde" to one character of my password and dismissed it as a mark on the phone screen).
Peter's patience and good nature must have been sorely tried, but in the end we got there. I now feel somewhat foolish, but the whole system is working and I am extremely grateful. It's one thing to have a new system installed, but quite another to know the suppliers will look after you. Well done, Peter and Climastar!
23 January 2024
Unprompted review
Reply from Climastar UK
Hi Ellen,
Thank you very much for your kind review which has been passed onto Peter.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
They did exactly as promised
21 December 2023
Reply from Climastar UK
Hi Dudley,
Thank you for taking the time to leave a review, we're glad our products have met your expectations.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
Excellent service and product
Now that I have had the benefit of the Climastar radiator for most of a Winter I just wanted to say how pleased I am with its performance.
I was away over Christmas and turned the heating up from South Wales before I came home! I’ve been watching the history and the temperature has been very much constant - dropping as programmed at night and boosting back to my preferred temperature in the early morning. I haven’t had an extra heater on at all, even in the current cold spell. So much better than the old storage heater
A good investment all round
10 January 2024
Unprompted review
Reply from Climastar UK
Hi,
Thank you for your kind review, we're glad your heaters are performing as expected.
If you need anything further from us, please don’t hesitate to get in touch.
Kind regards,
Climastar UK.
If you would like to talk to us further, please get in touch. Our contact details can be found on our website https://climastar.co.uk., by phone on 01782 476 444, or by email info@climastar.co.uk. Our office hours are: 09:00 – 17:00 Monday to Friday, excluding bank holidays.
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