Clicktrip Reviews 835

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, noting their understanding and supportive approach. The customer service is frequently highlighted as outstanding, with many people appreciating the quick response times and efficient resolution of issues. Consumers found the booking process to be easy and pleasant, often receiving immediate confirmation and clear information, which provided peace of mind. However, some customers also noted occasional issues with reservations not being recognized by hotels, even after receiving confirmation from the company. A few other people also felt that the service was apathetic at best and expressed strong dissatisfaction with the service at worst.

What people talk about most

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the outstanding and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction with the... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the process smooth, easy,... See more

Response time

Consumers find the response time to be positive, with many reviewers highlighting the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We had booked a hotel in Dubai with a non-refundable rate. Due to the current conflict in the Middle East, we were unfortunately unable to travel. Even though our booking did not include free can... See more

Rated 5 out of 5 stars

I booked an hotel with a wrong date with a non refundable option, I realized immediately and asked for help, and Tiffany then asked the hotel for a cancellation or change of date and the next day I go... See more

Rated 5 out of 5 stars

I recently used ClickTrip to book a hotel, and I couldn’t be more pleased with the experience. They provided me with a confirmed reservation and a clear confirmation number right away, which gave m... See more

Company replied

Rated 5 out of 5 stars

I found the hotel I wanted at the price I wanted on Clicktrip (through Google maps). At first, I was very suspicious because the price of that hotel kept going up the past 2 days then all of a sud... See more


Company details

  1. Travel Agency
  2. Hotel
  3. Travel Aggregator

Written by the company

"Find room to explore and get packing! Booking the perfect hotel is just the first step of the journey - the road ahead is all yours. As fellow travellers, we know where you're coming from, no matter where you're going.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

835 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Office 773 Unit 6,

Office 773 Unit 6,

100 Lisburn Road, Belfast

Northern Ireland
This is the clicktotrip comp who ripped us off. Still no refund empty promises like no flight tickets. Avoid at all costs. Apologies for previous review of wrong company. I have reviewed the correct company this time even included their address in Belfast if the other company clicktrip would read properly and remove their comments

29 March 2025
Unprompted review
Clicktrip logo

Reply from Clicktrip

Dear Mr. Wallace,
I'm afraid you still mistakenly reviewed our company the second time.

We would like to clarify that our company is called Clicktrip, and we operate as an online hotel booking platform based in Copenhagen, Denmark.

Upon further investigation, it appears that the company that sold you flight tickets to Bangkok is known as Click2trip Ltd. Unfortunately, we were unable to locate their public page on Trustpilot.

I would kindly ask you to please remove this review from our profile page. We work hard to keep all our customers happy, and it's disheartening to receive misplaced reviews for a different business that we have no connection to whatsoever.

We sympathize with your situation and sincerely hope you will find a way to reach the correct company!

Best regards,
Clicktrip Team

Rated 5 out of 5 stars

Would do business again.

Customer service promptly (~4 hr) help me linked my hotel booking in Newport News, VA to my account. Customer service. They also verified the booking with the hotel and provide me with the hotel's confirmation number. I am very satisfied and would be happy to do business with them again.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I needed to contact customer service in relation to a mistake on my booking. The mistake was completly an error made by me. Customer service responded the same day and fixed my error and they were so helpful and accommodating. THANK YOU for such responsive customer service!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer success manager Anders…Wildfires in the area

Customer success manager Anders Kaspersen really went above and beyond to make contact with my hotel for me. I needed be updated on current wildfires in the area and road closures. He was able to get all the information I needed within minutes with a call back to me! Thank you again Anders.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Our Click Trip Service Manager

Our Click Trip Service Manager, Aaron Ayden, made my recent experience booking a hotel room a successful and pleasant experience. I was having trouble getting my credit card approved-- after returning to the booking page to make sure my dates were correct-- the website refused to approve my credit card. Knowing my credit was good, I asked Aaron to help me get the card approved so I could book my preferred hotel. Aaron spent a good deal of time with me, made a few calls and within a 1/2 hour my card was approved and my hotel was reserved at a great price!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

I was a little worried that the…

I was a little worried that the reservation didn't come through (the low price seemed to good to be true) so i contacted the hotel. They could only see one of two reservations. I wrote Clicktrip an email and got a reply within minutes to give them some time to sort things out. Within 2 hours I got confirmation that both booking were okay with the name of the hotel representative Clicktrip spoke to. Great Service!!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I enjoyed working with this company for my reservation. They were very easy to deal with and helpful on my concerns. Aaron went above and beyond to answer my questions. I would highly recommend.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Clicktrip

Excellent Service from Clicktrip

I had a fantastic experience with Clicktrip! Their customer service is top-notch, and they went above and beyond to assist me with my booking. From the prompt responses to resolving my issue efficiently, I felt well taken care of throughout the process. The team was professional, friendly, and made sure all my needs were met without any hassle.

I highly recommend Clicktrip for anyone looking for reliable and exceptional service. They truly care about their customers and make sure the entire experience is smooth and stress-free. Will definitely use their services again in the future!

24 December 2024

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