ClevGuard Reviews 941

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the helpfulness and professionalism of the staff. Customers consistently praise the excellent customer service, noting that their issues were resolved quickly and efficiently. Many people appreciate the prompt responses and the smooth, stress-free process provided by the support team. However, some customers also noted issues with the product itself, mentioning bugs, difficulties with installation, and that it did not always work as advertised. A few other people also felt that the user experience could be improved, with some expressing disappointment over subscription cancellations and unexpected additional purchases.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and quick responses... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick and helpful... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the app easy to set up and use,... See more

Product

Consumers find the product to be ambiguous, with some expressing significant disappointment due to advertised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very satisfied with the support I received from ClevGuard. Sara was friendly, professional, and very efficient in helping me resolve my issue. She understood the problem quickly and guided me thr... See more

Company replied

Rated 5 out of 5 stars

Im happy with the KidsGuard Pro program,it does it job as promised, I wish it wouldnt be necessary to access the target device everytime it needs an update. Also the voice messages on instagram stil... See more

Company replied

Rated 5 out of 5 stars

Let me start off with the fact that I was a little aggravated when I first contacted customer support concerning my ClevGuard KidsGuard Pro subscription. From the very first response by Sara, I could... See more

Company replied

Rated 5 out of 5 stars

I have been using it for more than 2 years, and it works exactly it claims. Few additional steps and you can make it discreet completely. It has everything one think of any tool. There are some bugs/i... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

941 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

very useful software

Very innovative, sophisticated, and reliable software. The customer service is also impressive. Joy responded promptly to our concerns and resolved them to our complete satisfaction. I paused the service for a while, but will definitely subscribe to KidsGuardPro ​​again. My son is now 3 years old. I can recommend KidsGuardPro ​​100%.

7 April 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Support technique réactif.

Support technique réactif.

7 April 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 4 out of 5 stars

Overall not bad

While the software didn't work for me, I did get a full refund after working with the support. The demo needs to be scrutinized very carefully, and I think needs to be improved to feel more like the final product, because it starts off fully setup and so you don't know what you're looking at.

2 April 2025
Unprompted review
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Reply from ClevGuard

Dear Customer,
Sorry for this inconvenience.
My colleague will contact you to check if we can provide you with a solution to fix this. Thank you for your kind understanding.
Best regards,
Clevguard support

Rated 5 out of 5 stars

Is super good

Is super good

2 April 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

I am getting quick responses from Dora

I am getting quick responses from Dora. It was very easy to access the customer care support.

27 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 4 out of 5 stars

Contrary to other reviews

Contrary to other reviews, the company issued a refund on time after sending feedback on the problems I was experiencing with their product (my PC didn't have enough space to run it). Dora was very helpful.

27 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Satisfied with the customer service

I'd like to say, Clevguard is my first choice, especially in the case of technical problems need to be solved, there are immediately professional staff very timely help, during this period, the person named Joy of the support team is more impressed. His dedication to customer satisfaction is commendable and highly valued.
Thanks once again for your excellent service.

27 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

I would like to Customer Support Review for Kaylee

I would like to take a moment to acknowledge the outstanding support I received from Kaylee. Throughout the entire process, she was extremely professional, courteous, helpful, and always maintained a high level of politeness. She stayed with me every step of the way until the issue was resolved successfully, ensuring I felt supported and heard.

Kaylee's dedication to providing excellent customer service truly stands out, and it's clear that she takes great pride in her work. Her approach was not only efficient but also kind, which made the entire experience much more pleasant.

Kudos to Clevguard for having such an incredible employee on their team. Kaylee's contributions are certainly a reflection of the company's commitment to providing top-notch service. I am truly grateful for her assistance.

Thank you, Kaylee, and thank you, Clevguard, for employing such a dedicated professional.

21 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Joy has been a pleasure to chat with

Joy has been a pleasure to chat with. I only hope in the future that the chat will be available 24/7.

23 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Thx Elizabeth for your prompt reply…

Thx Elizabeth for your prompt reply even though it was on weekend. I highly appreciate that. Problem solved and communicated clearly and transparently.

23 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

I had received a quick response and…

I had received a quick response and patient customer service from the staff Ada.

18 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

The prompt reply from customer service…

The prompt reply from customer service for my request is highly appreciated. Especially thank you for your staff Sara, she help me to solve the problem that triggered me, thank you again.

16 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Thanks for your support

Thanks for your support
Dora you are the best!
Special thank to you 🙏🏻🌷

15 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Thanks Ada for the prompt response and…

Thanks Ada for the prompt response and assistance. I hit a rock during configurations, reached out and got a clear step by step guide through my problem.

11 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Excellent service de Maisie qui à…

Excellent service de Maisie qui à résolu mon problème.

14 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Ivyy

Ivy, costumer service top 5👍

13 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

This regards to a refund

This regards to a refund. i really appreciate the agent ( Joy) understand my situation and did the needful in a quick way. i'm fully satisfied with the service.

Great ClevGuard......

13 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 5 out of 5 stars

Very easy to use

Very easy to use
Always reply to my contact fie help
And now can do live one minute view .

6 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

Rated 1 out of 5 stars

Don’t trust these kind of apps

This company is placing good reviews themselves. Like all of the supposed to be spy app owners.
When you place a bad review, they will place 20 “good” fake reviews.
Almost wanted to buy this, but I gues I have to find out the old fashion way

12 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

We are a legally registered company, and we are trusted by millions of customers. 
Many famous websites have cooperated with us.
We will not place fake reviews, which are also not allowed by Trustpilot.
Would you please tell me your order ID or email address? Then we will try our best to help.
Best regards,
ClevGuard support

Rated 5 out of 5 stars

I've tried the spynger ap before this…

I've tried the synger ap before this one. The customer service people were idiots. I'd ask question and they'd say I needed a subscription for that feature. Which I had 😒 then they'd say I needed to pay $300 more to upgrade. I've spoke with different apynger agents and ultimately had to figure out the ap was a waste of money, only half ass worked, and only one rep seemed to know anything.-Joshua. I've reached out to customer service a couple times with clevguard and they always know what I'm talking about and have an answer. I love the 30 day money back guarantee and the different subscription lengths. Also the free 3 day trial. Clevgaurd also comes with MANY more features than spynger. Worth the money in my opinion. Sara is one of the great customer service agents with clevguard.

8 March 2025
Unprompted review
ClevGuard logo

Reply from ClevGuard

Dear Customer,
Thank you for sharing your experience, we will try our best to provide our customers with the best service.
Wish you a good day!
Clevguard support

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