Clement Browne Reviews 802

Fantastic service excellent as usual. Easy process from orrdering to fitting. Would highly recommend

You can book an appointment online through the website which made everything clear from the outset, and Darren delivered a professional and tidy installation. The shutters are excellent quality and have made a real difference to our home.

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. The installer revisited the house and confirmed the faults were due to the factory. However the company dragged out the complaint for 8 months. They are now claiming the faults are not covered by the warranty. I am now haloing to escalate to the small claims court. Avoid

Smooth process from first enquiry to installation. Excellent communication throughout our order.
Steve the fitter was polite and has done an amazing job.
We had Clement Browne shutters fitted about 10 years ago and they’re still as good as new, this was our return visit to have them installed in two more rooms. We wouldn’t go anywhere else.

I was initially given a guide quote of £2,651.20 for shutters through Clement Browne’s online system and Zoom consultation, which I was happy with and prepared to proceed on that basis.
However, after paying £95 for a measuring appointment, the final quotation increased significantly to £3,777.80 — over 40% higher than the original guide price. While I appreciate that final pricing may vary following an in-person survey, the scale of the increase was unexpected and not adequately explained beforehand. The website states that prices may vary depending on factors such as shutter configuration and tilt mechanism, but this does not sufficiently prepare customers for such a substantial change in cost.

I was also disappointed with the communication throughout the process. I struggled to get through on the telephone to discuss my concerns, which added to the frustration of trying to resolve the issue.

In addition, the £95 measuring fee is retained even if you choose not to proceed. While it is described as deductible from the final balance, I do not believe it was made sufficiently clear at the time of booking that this fee would be non-refundable if the final quotation turned out to be significantly higher than the guide price.

I have attempted to resolve this directly with Clement Browne but remain disappointed with the outcome.

Overall, the lack of pricing transparency, difficulty in communication, and the way the survey fee is handled left me feeling very disappointed with the experience.

We had a lot of work done in our home and the service was absolutely fantastic. Darren was professional, tidy, and took great care throughout the installation. The shutters are beautiful and regularly admired by neighbours who often stop to comment on them.

I highly recommend Clement Browne for their first-class service. From the initial studio appointment and on-site visit through to the final fitting, everything was handled smoothly. The shutters look fabulous and were well worth the wait - we’ll definitely be ordering more soon.

We’re really glad we chose Clement Browne. The initial Zoom survey was very helpful and gave us confidence in our choices, and although there’s a small cost for the on-site survey, it’s deductible, which we appreciated. Communication was quick, the live chat was genuinely useful, and Steve fitted the shutters beautifully - clean, tidy, and very professional.

I’m absolutely thrilled with my new shutters - they’ve completely transformed my lounge. Kevan managed everything smoothly from start to finish. They’re not the cheapest, but the quality is exceptional and well worth the investment.

From initial enquiry to installation, everything was handled smoothly. After speaking with a few other companies, Clement Browne stood out for their expertise and clear communication. The end result looks superb - highly recommended.

I can’t recommend Clement Browne highly enough. From the first appointment to the final installation, everything was smooth and well organised. The shutters look stunning and were well worth the wait - we’ll definitely be ordering more in the future.

We recently had shutters fitted and are really pleased with the result. The installation was done to a high standard and everything was left clean and tidy afterwards, which we really appreciated. I wouldn’t hesitate to recommend this service.

Would 100% recommend Clement Browne. From start to finish we’ve had a great customer experience.

Fitter Steve was incredible. Left our house cleaner than he found it!

The shutters have transformed our house.

We went for the black out blinds that are built in to the shutters - they look great and work fantastically well

The experience was perfect from start to finish. The lady processing the order and payment was professional, helpful and friendly. Steve the fitter was absolutely superb. We have used this company three times now, twice with Steve as our fitter and we would not go anywhere else.

So glad we chose Clement Browne! The team was responsive, the live chat actually works, and the Steve did an amazing, tidy job fitting our stunning shutters. Highly recommend!

Exceptional service from start to finish! The shutters were worth every penny. Steve was meticulous with the fitting—so glad I ditched the curtains! Already recommended Clement Browne and will use them again.

Just placed my second order today with Clement Browne and once again, the service is exceptional! So far, the process has been seamless, and I’m looking forward to seeing the final results! We had Darren fit our shutters before but we had Steve come out today. I would highly recommend this company to all my friends and family.

Great service and fit was perfect. Would recommend.

This company is fantastic. The customer service is friendly and they want to please. The product is top class; we did the ground floor and were so pleased we had them back to do the upstairs to match.
The fitting company was clean and quick too, nice guy.

We have used Clement Browne twice, very pleased with the efficiency and detail. Steve has measured and fitted our shutters and would thoroughly recommend Clement Browne.