Cleens  Reviews 

8,834
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 2,161 reviews, reviewers had a great experience with this company. Consumers consistently highlight the outstanding quality, premium materials, and comfortable fit of the footwear and apparel available in the store. Buyers also appreciate the extremely fast shipping and the dedicated support team that readily assists with sizing questions or order tracking. Some reviewers were not happy with occasional delivery delays that left packages arriving later than the expected dates. A few other people also felt frustrated when they received damaged products or flawed items that required multiple replacements. Additionally, a small group noted that communication from the support staff became noticeably slower during the return process.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the great quality, fantastic looks, and... See more

Quality

Customers had positive experiences with quality, frequently praising the outstanding materials, fantastic... See more

Delivery service

People report positive experiences with delivery service, noting that purchases arrive promptly and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful support... See more

Order

Customers consistently note ambiguous experiences with order, highlighting seamless and fast delivery on some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cleens are great quality trainers and at this price you need to order them! All I would say is Remember and size up 1 size for the perfect fit. The only complaint I had was how long it took for the... See more

Rated 4 out of 5 stars

I ordered two pairs of Motion Runners - when only one pair arrived, the customer service team were quick to respond and sort out delivery of the 2nd pair - which had been lost in transit. The trainer... See more

Rated 5 out of 5 stars

I’ve been looking a cleens trainers for a while now and just couldn’t pull the trigger with the £150 price tag.I seen they were having a sale and the shoes I liked were reduced to £70 so I decided to... See more

Rated 5 out of 5 stars

Tech trousers Navy size L Order received within 3 working days great! Trousers fitted perfect in waist (I’m at 35ins) and length nicely rested on base of ankle. Unfortunately these are very noi... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(8,834)

2,145 reviews in the last 12 months

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Rated 3 out of 5 stars

Motion runners are a beautiful shoe

Motion runners are a beautiful shoe. But unfortunately I ordered them on a Saturday and dint receive until the following week on the Sunday!! My mate ordered them after me and he received his pretty quickly where as I waited 8 days....but I guess they were worth the wait. OBSESSED!!!

4 October 2026
Unprompted review
Rated 5 out of 5 stars

From point of order to delivery was…

From point of order to delivery was trouble free, when I received the product it had been damaged during the delivery, I made contact arranged a replacement and again nothing was a hassle sent a few pictures to show customer team and they instantly arranged a replacement.

It’s not often you get customer service like this so I would highly recommend Cleens.

Products are of high quality as well.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

10/10 outstanding trainers

I’ve been looking a cleens trainers for a while now and just couldn’t pull the trigger with the £150 price tag.I seen they were having a sale and the shoes I liked were reduced to £70 so I decided to purchase a pair. When they arrived I’ve gotta say I was pleasantly surprised, they were packed in a lovely box (nice touch guys👍🏼) and when I lifted one out I knew instantly these weren’t your average cheaply made shoes, they were impressively made from high end materials and just felt like quality. I’ve since worn them twice and the comfort matches the quality and looks. Well done cleens 10/10 from me and I would highly recommend to anyone like me looking and feeling hesitant, just pull the trigger you won’t regret it.

27 September 2026
Rated 5 out of 5 stars

Cleens are now my number one goes to…

Cleens are now my number one goes to for trainners I have bought quite a few styles now very well made touch and hard wearing not like most of trainers thesdays definitely recommend got a life time customer with me 🫡

28 September 2026

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