Hi im Mrs Brenda Velasquez I have full application for Shauna lee so she can receive your clearloans she also a honest person to pay a fortnight payment I be the guarantor to make sure she pays the pa... See more
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Everything was great, until I spoke to my mum (guarantor) who advised that the person she had spoken to over the phone was incredibly rude. Also seems to be a lot pf back and forth and over the phone... See more
Company replied
There was so much to do and my guarantor was not happy she had to make an online because yous refuse to take fax or email. Alit of people dont use online banking which makes it hard yous needed so muc... See more
Company replied
This is the second time in 2 years I’ve used clearloans. This time I had to submit the same personal details several times due to computer issues on their end. Mind you it is Xmas and everyone would b... See more
Company details
About ClearLoans
Information provided by various external sources
ClearLoans - Comparison Rate 43%
Decisions made by real people
ClearLoans doesn't just let computers decide if you can have a guarantor loan. The most important thing is that you have a friend or family member who trusts you enough to guarantee to make repayments if you don't, and that you can afford to repay the loan.
No Fees or Charges
ClearLoans doesn't charge fees for applying for a loan, paying your loan off early or making a late payment. The only thing you pay is the interest agreed before the loan is paid out.
A cheaper way to borrow
Our guarantor loans are around 30th of the interest rate of a payday loan and are regularly featured by price comparison sites as one of the cheapest options for anyone borrowing $3,000 - $15,000 with a low credit score.
Paying off your guarantor loan
We've thought of as many ways as possible for you to repay your guarantor loan. Regular payments are made by Direct Debit, but you can also pay by card over the phone during office hours. Interest is calculated daily so you only pay for the time you have the loan. If you pay the loan off early, you pay less than the agreed amount, even if you pay just $1 off early, you stop paying interest on that money immediately.
About ClearLoans
ClearLoans is an Australian guarantor loan company that offers old-fashioned loans based on trust.
Contact info
Melbourne, Australia
- 1300 430 935
- clearloans.com.au
Absolutely incompetent!!
Absolutely incompetent, unfair and rude!!!
Lost hours due to covid 19, have been trying for 2 weeks now to arrange for help from them, Emma never returns calls, Tina blatantly lies on what was discussed, and now today they have decided to deduct money from my account leaving me with not one sent to feed my family, and their response is and have been oh I have no idea how that happened and we will have to call you back yet no one ever calls back!! I have recorded these conversations as back up and will now lodge a complaint with Fair trading, Ombudsman and lodge a complaint with my bank!!!
2 Weeks to set uo an arrangement and it is still not done, with no intention to help!!!
15 April 2020
Unprompted review
They give me regular updates of my…
They gave me regular updates of my application. They are more flexible and reasonable to customers as compared to other lenders. Thank you clear loans for helping me when I needed it most.
7 April 2020
Unprompted review
It's my second time using clearloans
It's my second time using clearloans, great for people with an ok credit history needing to consolidate debt. The interest rate is really high but efficient reliable service
2 April 2020
Unprompted review
I have not had a good experience with…
JohnI have not had a good experience with these people. I went guarantor for my daughter. She now has lost her job because of the coronavirus. She knows she will get her job back. My daughter ask if she can put off payments for awhile. These people are very cruel and told my daughter no then proceed to tell her she needs proof. Which she is happy to do so, but in the meantime money was taken from my bank account, instead of giving a little with love and compassion they gave nastiness. One time my daughter paid her account after taking her money they double DIPPED and stole money from my account. When it was demanded to refund my money they said no. But in the end they did refund me. Things like this should never happen. I have said i dont want to be guarantor anymore. I asked for the paper work with my signature on it. I recieved paperwork but it was not my signature. I have been told its done electronically. No, it needs to have my signature. Anyone can draw up papers and put any thing on it. Im now going to change my bank account details and so is my daughter. When she gets her job back she will be happy to finish paying off her line. My daughter is a victim of the coronavirus. They asked for a centrelink statement of mine, in which i sent off to them. But they used my information to get into my centrelink accout just to get my bank account details. I never gave them permission to do so. This company are sleezy and ver dishonest low life people. They are liers, manipulating people. Thinking about going to the police to file charges against them
1 April 2020
Unprompted review
It was inconvenient to have the money…
It was inconvenient to have the money transferred inti my guarantor’s account instead of mine
1 April 2020
Unprompted review
Reply from ClearLoans
Hi Claire,
Thanks for your review, as we take all feedback on board.
We know that every customer is keen to get their funds as soon as possible, but your guarantor is backing you up on the loan, so it's always important we treat them fairly too. This is why we confirm with you during the application process that the funds will be paid to your guarantor, for them to give you to, as an extra security protection against identity theft. We're always upfront about this so that we're being clear and honest every step of the way.
Kind regards,
James@ClearLoans
Great Service and Top Product
The paperless application process was a seamless and stress free experience. The updates and customer support was also fast and and helpful. Most importantly ClearLoans were able to assist me when it mattered most. Thank you!
31 March 2020
Unprompted review
Reply from ClearLoans
Hi Anthony,
Thank you for your amazing review! It's fantastic to hear that your experience with us was excellent, as we're proud to keep our loan process as simple and easy as possible for our customers.
The good news doesn't stop there as interest is only calculated for the time your loan is active. You're free to make as many extra payments as you want or to even settle your loan early without any additional fees, which means you are in control over being able to make as much of a saving on interest as possible!
We're pleased we were able to help you out and glad to have you on board!
Kind regards,
Kelsey @ ClearLoans
Helpful throughout the whole process
Helpful throughout the whole process. Informative and friendly. So happy they could me consolidate my debts. Thank you
26 March 2020
Unprompted review
Very impressed with the service
Very impressed with the service. I would recommend Clear Loans to others.
19 March 2020
Unprompted review
Reply from ClearLoans
Hi Debbie,
Thanks for your review!
We're glad we've been able to help you out and the good news doesn't stop there as interest is only calculated for the time your loan is active and up to the amount you've agreed to pay. You're free to make as many extra payments as you want or to even settle your loan early without any additional fees. This gives you the control over being able to make as much of a saving on interest as possible!
Kind regards,
James@ClearLoans
Was a pretty easy process
19 March 2020
Unprompted review
Bit of a long process but lovely…
Bit of a long process but lovely helpful people
17 March 2020
Unprompted review
Reply from ClearLoans
Hi Sarah,
Thank you for your review.
We understand our customers are keen to get their loans paid out and it always remains important that we lend responsibly to all of our borrowers and guarantors, which means that we have to run the right checks to confirm that the loan is affordable and in everyone's best interests.
We've taken your feedback on board and will see what we can do to keep improving our service.
We're glad to have been able to help you out!
Kind regards,
Kelsey @ ClearLoans
Misleading and very confusing
Misleading and very confusing
I applied and a hope that they can help but the fact that the mislead you in a believe that u got the loan dispite using a friend with a home loan too they rejected with a generic message what a waste of time
17 March 2020
Unprompted review
Amazing service!!
Amazing!!! Nice to get help when the banks won’t, sometimes you just need to consolidate your debts to make it a little easier. Will be back in years to come once i pay off my loan.
Thank you.
16 March 2020
Unprompted review
Reply from ClearLoans
Hi Amanda,
Thanks for your review!
We're really glad that we've been able to help you, as we're passionate about being able to help people and consider their loan applications when they may have already been declined by banks and other major lenders because of their credit score. Instead, we believe in lending based on trust so we ask that you have a guarantor who trusts you to make the repayments and who agrees to pay if you don’t, for any reason.
We are pleased to have you on board!
Kind regards,
Kelsey @ ClearLoans
So easy to understand the process was…
So easy to understand the process was quick and simple the customer service was outstanding . First time as a customer and very impressed .
13 March 2020
Unprompted review
Reply from ClearLoans
Hi Nicole,
Thanks for your amazing review!
It's great to hear you have received outstanding customer service and we're glad to have been able to help you out!
Kind regards,
Kelsey @ ClearLoans
Great service easy application process…
Great service easy application process and fast
12 March 2020
Unprompted review
Reply from ClearLoans
Hi Kellie,
Thank you for this great feedback!
I'm glad to hear that you had an excellent experience and we're happy to have you on board!
Kind regards,
Kelsey @ ClearLoans
There are super easy to apply for and…
There are super easy to apply for and very fast response thanks clear loans
11 March 2020
Unprompted review
Under no circumstances would I ever…
Under no circumstances would I ever ever deal with this company again, and there is certainly no way that I would recommend them to anyone.
11 March 2020
Unprompted review
Reply from ClearLoans
Hi Jay,
Thanks for your review!
We're really glad that we've been able to help you, as we're passionate about giving people a second chance to obtain credit responsibly with a family member or friend supporting them as their guarantor.
Kind regards,
Kelsey @ ClearLoans
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