Clearhalo Reviews 

240
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the beautiful modern furniture designs, solid product quality, and the incredibly helpful assistance provided by the responsive support team. Many people also point out that orders arrive securely packaged, making the entire purchasing process smooth, straightforward, and deeply satisfying. Though some customers experienced extended shipping delays, others received items that arrived damaged or with unexpected manufacturing defects. A few reviewers additionally mentioned frustrating interactions with customer service when trying to handle returns or resolve issues with faulty products. These individuals felt disappointed by the long wait times and inadequate solutions offered during disputes.

What people talk about most

Product

Users describe positive interactions with product, expressing absolute delight with their purchases and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items like sinks, tables,... See more

Order

Clients share satisfaction on order processes, frequently praising the helpful customer service and... See more

Delivery service

Consumers find delivery service to be mixed, as many reviewers praised fast shipping times and secure... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ClearHalo offers a great range of modern home furniture at fair prices. The website is easy to navigate, product details are clear, and checkout is straightforward. Delivery was on time and the items... See more

Rated 5 out of 5 stars

Initially, I was skeptical. The only way to communicate with this company is thru ‘chat.’ I have, however, been very pleasantly surprised. Each chat was answered efficiently, and right awa... See more

Rated 5 out of 5 stars

I ordered a blue chandelier for my new born room looks just like as advertised, very sturdy, arrived in perfect condition, I was informed about the shipping timing and keeped me updated about del... See more

Rated 5 out of 5 stars

I recently added the ClearHalo Dining Table set to my home, and I couldn’t be happier with the choice. From design to durability, it truly stands out in so many ways: Shipping time was on point... See more


Company details

  1. Furniture Store

Written by the company

Online store providing lighting and wall art.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

240 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(240)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful products that are truly…

Beautiful products that are truly unique. I’m not a fan of the standard off the shelf items and tend to go for an elegant, custom look. I found exactly what I was looking for with Clearhalo! Stunning, also responsive and helpful customer service!

16 May 2022
Unprompted review
Rated 5 out of 5 stars

I bought a chandelier and one of the…

I bought a chandelier and one of the crystal was broken so I emailed the customer service and they arranged a replacement straight away Customer service live chat handled my issue promptly!!
Thank you Anna

10 September 2022
Unprompted review
Rated 5 out of 5 stars

speedy delivery

speedy delivery, excellent quality product
A very wide selection of rugs and when I had a query a person answer online chat immediately and was able to answer my question satisfactorily. 

The rugs I have purchased are just as seen on the website and appear to be very good quality. 
I just bought another rug for living room

Can’t wait to have the rug delivered

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Clearhalo Lights

Highly recommend Clearhalo Lights . I asked a question on their online chat really late at night and Anna replied! Great service and my purchase arrived really quick. Will definitely use them again.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

After endless searching for new wall…

After endless searching for new wall lights I eventually found this company online.The price was reasonable so I placed an order for just one internal and one external light. They arrived promptly, were well packaged and I am very pleased with the quality. I will be most definitely ordering more.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a mural from Clearhalo, and was unhappy with what I received. Once I made a complaint, they went way over and beyond what I would've expected in order to fix my issue. They replaced the mural with one much better quality and even suggested they have slightly amended their standard procedure for making these. They contacted me multiple times to give me updates and ensure the problem would be fixed. This is the kind of customer service I would normally only hope for from the top-end most expensive retailers (and likely seldom receive). So what started out as a bad experience really couldn't be any better in the end.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Rug arrived one week before the website suggested. I had emailed to enquire about the company before I ordered - and spoke to an extremely helpful lady on the phone. The rug itself is just lovely, and exactly as shown. I highly recommend this company.

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Iorder a lamp for a child and was very…

I order a lamp for a child and was very impressed it looks exactly like in the display it was beyond my expectation the packaging was fantastic there was no room for damage and most of all it arrive on time I would definitely recommend this company they did an amazing job thank you very much

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Clear Halo has a beautiful and vast light selection, but most importantly outstanding customer service. I had a light fixture that was damaged upon transit and the team responded immediately and sent out another piece in a very timely fashion. They are super communicative with excellent service. I couldn't be happier with my purchases and their assistance!

27 August 2022
Unprompted review
Rated 4 out of 5 stars

Happy

The light fitting was packed very well which was great and there was good communication. Just that the postal service was a bit slow.

10 September 2022
Unprompted review
Rated 5 out of 5 stars

It’s Bright and Unique!

I was looking for something interesting in clustered lights.. then, I found these unique & lovely seagulls at Clearhalo!
I immediately, purchased and hoped they would soon arrive. They were delivered in good timing. The online communication is spot on and timely. I Love the lit seagull light, they look beautiful!! I’m so Happy with this purchase, I’m glad, I found you!!
Thank You, Clearhalo

4 September 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service and no fuss refund processed within 24hrs.

Ordered/paid for a pendant online with live chat feature and Anna was very helpful, great customer service and fast response times. The next day unfortunately I had to cancel the order, after realising the fixture will be too small for our space. Emailed Clear Halo support and they responded within a day and refunded the money straight away no fuss/drama. Very smooth process and good experience.

30 August 2022
Unprompted review
Rated 5 out of 5 stars

Chandelier exactly as promised and…

Chandelier exactly as promised and advertised
Ordering was simple & my chandelier looked exactly as advertised. They arrived promptly & were easy to fit. These chandelier are excellent value.
Thank you Anna for all the help

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from this…

Outstanding customer service from this company and in particular, Anna
She went above and beyond to help me source custom size walls paper after I was let down by another company. she provided me with regular updates. She went above and beyond what I expected.

I wouldn’t hesitate to use this company again. Thanks guys.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with the rug

Very pleased with the rug. Delivery to the uk only took 2 weeks. Got about 10 rugs from Clearhalo so far and pleased with all of them. Great company!!
Will definitely buy more soon

27 July 2022
Unprompted review

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