ClearEstate Reviews 

403
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, patient, and thoroughly professional throughout the entire journey. People genuinely appreciate receiving clear guidance, friendly communication, and compassionate support during complex estate planning and probate stages. Users find the interactive meetings very useful for understanding legal requirements and navigating the digital platform. Some reviewers were not happy with administrative errors and incorrect documents that caused significant frustration and unexpected delays. Others also noted that communication channels and response times on the platform were sometimes slow and difficult.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the knowledgeable team for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that reviewers felt well... See more

User experience

Consumers find user experience to be positive, highlighting professional communication, efficient staff... See more

Response time

Users describe ambiguous interactions with response time regarding communication. While reviewers praised... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tatiana was very kind, patient and professional. She helped to clarify the remaining process and steps to expect until our estate planning is complete. She also demonstrated how to move around on... See more

Company replied

Rated 5 out of 5 stars

We knew we needed to redo our wills and assign new executors. Clear Estate was very efficient and helpful in explaining our options. While there a fair amount of upfront work, it will make the situati... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with how helpful and flexible everyone were with us during the process and how helpful they have been. There has been a few delays requested by us and all were accommodated to our... See more

Company replied

Rated 5 out of 5 stars

The actual showing of the portal to go through and answer, confirm, edit, etc. during the meeting was helpful in getting more comfortable withe the portal. Also Tatiana Milad was proficient in answer... See more

Company replied


Company details

  1. Alternative Financial Service
  2. also in
  3. Estate Liquidator
  4. Estate Planning Attorney
  5. Non-Bank Financial Service

About ClearEstate

Written by the company

ClearEstate is a technology-driven company that simplifies both estate planning and estate settlement. Founded in 2020, ClearEstate offers an online platform to create and manage wills, powers of attorney, trusts, and navigate the complexities of estate settlement. The platform allows users to plan for the future by structuring their estate, minimizing taxes, and ensuring their wishes are clearly outlined. It also simplifies the settlement process by guiding families through tasks like appointing executors, distributing assets, handling debts, and managing taxes. ClearEstate provides expert support, ensuring clients can update their plans at any time and offering professional executor services to ensure their wishes are respected. Promo Image

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(403)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Deciding to sign on with Clear Estate

At this point, our main concern was deciding if your company was trustworthy. Here's what you did right:
-partner with CARP/ZOOM
-webinar with believable and 'real' professionals
-exactly the right tone in communicating with us while we considered signing up (John Farrell) responsive but no pressure

Please note: I have vision issues due to Parkinson's and will not be dedicating very much if any of my precious screen time to reviewing our Clear Estate experience, at least not until our estate planning is complete.

13 March 2024
Rated 1 out of 5 stars

Unclear communication and Inaccurate Timeline

I thought I was paying ClearEstate $6000 to give me clear step by step instructions for my dad’s probate process, but it was a nightmare of errors and non-communication so I demanded and received a refund. ClearEstate made several major mistakes on my court forms: they forgot to list 9 people who are in my dad’s will on my form de-111 petition for probate, they mis-spelled my middle name in several places and acted annoyed when I pointed it out, they didn’t mark the proper selection under “full authority,” and they added “Amended” where they shouldn’t have since it was a non-court stamped form, which I had to fix in Photoshop before I uploaded the forms.

The biggest problem was ClearEstate didn’t give me clear timelines on my steps or detailed instructions to follow other than when my hearing date would be. I showed up to court COMPLETELY UNPREPARED. They should have told me I was supposed to collect all the people in the will’s addresses and ages, and that I was supposed to ask a random friend to physically mail a notice to each of the people listed in the will my notice of petition for probate 15+ days before the hearing. ClearEstate called me to tell me all of this 5 days before my hearing, which was too late. They told me a CA resident would need to mail out my letters, which is incorrect. You can have a friend mail out your notification letters from any state.

They also didn’t let me know I was required to put a printed ad in the local newspaper, and that I had to do this a certain number of days before the hearing date with a public notice. My hearing was embarrassing, but the judge was awesome. The judge taught me how to call the Riverside Courthouse help desk phone, and he taught me how to look up all my court discrepancies online. Then the judge rescheduled my hearing for 3 months.

That 3-month delay is costing me a lot more money.

Ever since I demanded a refund from ClearEstate, I’ve been doing all the probate preparation for my dad’s probate myself with no errors. Doing my own paperwork with the court help desk’s excellent and timely assistance is FREE, and it’s way easier than trying to go through ClearEstate.

5 December 2023
Unprompted review
ClearEstate logo

Reply from ClearEstate

Dear Jessie,

We sincerely apologize for the shortcomings you experienced with ClearEstate and the issues encountered throughout the process. Your feedback is invaluable, and we take your dissatisfaction seriously. Since you brought these issues to our attention in December, we have made significant improvements to prevent similar issues in the future.



Thank you for having brought your concerns to our attention, as it allowed us to enhance our services for our clients. Although we can't undo the past or erase the difficulties you've faced, we sincerely hope that the substantial reimbursement we've provided demonstrates our dedication to addressing your needs and ensuring your satisfaction.

Best regards,
ClearEstate Team

Rated 5 out of 5 stars

Great personal touch

Great personal touch. I was able to get a video appointment on the same day I inquired. John was helpful in understanding our situation and explaining the options. I’m just at the start of this journey but I already feel like I have peace of mind.

8 March 2024
Rated 5 out of 5 stars

Excellent service

Clearestate provided great service while assisting me with the estate process and promptly addressing all my questions. Their support in navigating the complexities of estate matters is commendable

2 November 2023
Rated 5 out of 5 stars

My experience with the ClearEstate team…

My experience with the ClearEstate team has been great. They've provided guidance every step of the way. Their user interface allows you to keep progress of where you are in the probate process and their team communicates through their chat function (which also goes to your email so you know when they've responded). I'm really grateful for their help.

3 May 2023
Rated 1 out of 5 stars

Probate Cali-Intestate

Review of ClearEstate for Intestate Probate Services in California

Updated 4/14/2026

Im. Just sharing my experience. Any person who has paid the money upfront and wouldn’t want to fire them because they don’t get a refund or upset somebody and they get dropped as a client as per some of the reviews that are available online, yes. You will also notice at the very end of our conversations. They became very more short and to the point because by that time, I think you can understand that the situation was not good at all. My updated to this is still one star because this is my experience, my feelings, which are valid, not yours, what the judge told me and what other lawyers told me, and it’s just something I’m sticking by. It’s not something I would recommend to anybody. If somebody finds it helpful for them to use your services? Then that is great! But if they were to ask me personally – – – I would not recommend.

Updated 4/8/2026

I originally gave ClearEstate a five-star review when I first started working with them, but I later changed it to one star. Early on, I spoke directly with the CEO. He gave me his personal cell phone number and promised to handle my case personally. For the first month or two, he was very helpful. After that, he stopped following through and simply passed my issues off to other people. From there, things went downhill quickly. They kept sending me documents containing other deceased individuals' personal information, including Social Security numbers. Their back office constantly messed up forms and submitted inaccurate information to the court. I ended up doing most of the work myself to fix their mistakes. When the probate finally closed, the California judge asked who helped me with all the briefs, because every filing ClearEstate submitted had problems. I told him I used AI to fix them. He said he'd never seen a case go through on the first try without major corrections — especially in California, where probate usually takes two to three years. I got it done in less than a year with AI. The judge was extremely impressed, even joked that AI was going to take over jobs for lawyers, judges, and people who handle these filings. He told me I did excellent. The $7,000 I paid was supposed to include full concierge service, but after I signed on they told me they had stopped offering it — even though their website still advertised it. In the end, I spent nearly $4,000 of my own money fixing their errors. I could have saved the entire $7,000 and handled everything myself with AI and my own research. They're based in Canada with very high staff turnover, so I constantly had to repeat my entire story to different people. There's no direct phone number, and when I raised concerns, responses were often short, snippy, or they simply stopped replying. This is my honest experience. I will never use ClearEstate again. When you pay them $7,000 to $9,000, you're basically paying for them to file forms that are only half correct. You'll spend far more time chasing corrections than you expect. I strongly recommend doing the work yourself or hiring an hourly attorney — it's far cheaper and less stressful.
Thank you,
Bolding Estate

10 February 2024
ClearEstate logo

Reply from ClearEstate

April 14, 2026
Dear Shannon,
Thank you for taking the time to share your experience. We want to acknowledge how emotionally and logistically demanding intestate probate in California can be, and we are genuinely sorry this chapter ended on a difficult note for you.
That said, we feel it is important — both for your record and for others reading this — to offer some clarity.
When your file closed in August 2025, you shared that you were pleased with the outcome, and we were proud to have supported you through a process that concluded in a fraction of the typical California probate timeline. We are glad that the result stands, regardless of how you feel about us today.
We also want to offer some helpful context for families who may be in a similar situation. Probate in California — particularly intestate cases — involves a number of mandatory costs such as court filing fees and real estate expenses that exist outside of and in addition to any professional service fees. We know these can add up in ways that feel unexpected, and we always aim to set clear expectations upfront. If anything was unclear along the way, we are sorry for that, and we remain committed to transparency with every family we serve.
We hold ourselves to a high standard of care and accuracy. Our team supported you through one of the most complex estate file types we handle, and we stand by that work. We genuinely wish the Bolding family peace as they move forward.
— The ClearEstate Team


Dear Shannon,

Thank you for taking the time to share your experience with us. Your feedback is truly appreciated. We understand that settling an estate can be a demanding process, especially when you are grieving the loss of a loved one. However, please know that we're here to provide you with the support and guidance you need every step of the way.

While we acknowledge that your file is still in its early stages, rest assured that we are fully committed to making this journey as smooth as possible for you. Whether it's navigating court hearings or handling procedures, our team is dedicated to ensuring that you have all the information and assistance necessary.

We value your trust in us and look forward to continuing to serve you.

ClearEstate Team

Rated 5 out of 5 stars

My recent ClearEstate experience has been excellent

My recent experience has been excellent. Deepa has been extremely responsive and always lets me know concrete deadlines and what is needed information wise to further our probate case. If she does not know the answer to a question, she will find out from another team member and get back with us promptly. Thank you for your hard work Deepa and team!

31 January 2024
Rated 5 out of 5 stars

Simplify the Probate Process

I have done a lot of research on the probate process and cost in California, where intestate (no will) status would've been daunting and overwhelming to manage. I came across ClearEstate while considering options on probate, and I am glad that I met with their team. They explained in simple terms the probate process in my state/county and how their service can facilitate the required paperwork and Court scheduling/support -- all online. My cousin, a litigation lawyer herself, was with me during the virtual meeting and asked the pertinent legal questions. She was impressed by the team's straightforward answers. After the call, she noted how valuable this service would be for someone who didn't know how to qualify probate assistance, and what to do to get that process started. Also of financial importance, ClearEstate's pricing is a fraction of what a probate lawyer would charge, an important factor when trying to preserve as much of the estate's value. I am signed up with ClearEstate and am very glad that they are helping manage my case through the court process.

24 April 2023
Rated 5 out of 5 stars

Robert and the Clear Estate team helped…

Robert and the Clear Estate team helped me through a difficult time as the executor when my Father passed away suddenly and we were not prepared.Excellent Customer Service delivered in a prompt and professional manner. 5 stars across the board.

16 January 2023
Rated 5 out of 5 stars

Solid team!

Great professionalism, quick follow-ups, and very thorough. It was great to have the support of a knowledgeable and dedicated team to help get through all the hoops required to manage the job of estate trustee. Robert Francis was top notch from the start to the end of the process. I highly recommend him and his Clear Estate team.

15 February 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look