Booked end of tenancy cleaning plus carpet cleaning. Elin done such a good work, the house was never this clean before. He was very responsive via messages and updated me about finish time. He didn't... See more
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This company is an ABSOLUTE SCAM! Paid £200 for an end of tenancy clean and upon our checkout report was told the clean was done to a terrible standard and we would be charged again for another clean... See more
I found them online and although their trustpilot average point looks great the number of bad reviews worried me. Then i noticed these "bad reviews" were outdated. They quoted 50% cheaper than other c... See more
Company replied
Flawless from start to finish! A team of two cleaners arrived promptly and did everything according to their checklist which is quite comprehensive. Didn't mind to stay a bit longer just to ensure... See more
Company replied
Company details
- Cleaning Service
- also in
- Carpet Cleaning Service
- Curtain and Upholstery Cleaning Service
- House Cleaning Service
- Upholstery Cleaning Service
About CITI CLEAN
Written by the company
We are Citi Clean, Professional End of Tenancy Cleaning Company operating in London since 2011. We are the only End of Tenancy Cleaning Company in London offering you 7 Days Guarantee! All our cleaners are fully trained, vetted and experienced and will do their best to get your property back to its former glory. We are well established and reputable end of tenancy cleaning company operating in London for more than a decade. We at Citi Clean are well aware of the requirements for inventory checks and our extensive end of tenancy cleaning checklist reflects the cleanliness standards required by major London letting agents. We are proud members of Federation of Master Cleaners, Domestic Cleaning Alliance, Bark.com, and have completed Professional Carpet Cleaning Course with NCCA.
Below are some of the reasons why you should choose us:
• NO VAT, NO Parking fees, NO Charges for Cleaning Materials and Equipment
• Fixed Fees NO hidden charges
• Highly Experienced and Trained Cleaning Teams
• Our Cleaning is Not Limited in Time
• Same Day Service Available
• We Clean the Oven as part of Our End of Tenancy Cleaning
• 7 Days GuaranteeContact info
2 Woodberry grove, North Finchley, N12 0DR, London, United Kingdom
- 020 3488 1686
- office@cleansimply.co.uk
- cleansimply.co.uk
4.3
Excellent
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CITI CLEAN
Dear Mia
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Very Diligent End of Tenancy Cleaning Service
I had booked an End of Tenancy Cleaning service with Citi Clean on 22 Sep.
Need to Improve: They are mostly minor issues with the cleaner who showed up about 15 minutes late (due to bus traffic) and understood little English therefore making communication not easy at all regarding cleaning instructions. Also, the company misunderstood my cleaning instruction from the quote which was supposed to include both interior of the property plus the balcony but it was quickly resolved after ringing over to the head office and added back the balcony cleaning with £20 charge.
The good: Overall, the cleaner did an extremely diligent job as the property was not only cleaned to a professional standard but generally cleaner than when I first moved in 2 years ago. Furthermore, the cleaning was not time based thus she covered all areas (including washing machine, the stove and the overhead fans, fridge and freezer, etc...) and ended up taking about 2 hours longer than the estimated time from the quote but without extra charges to me. (Very professional and impressive as Citi Clean really gets the job done) Overall I highly recommend this to anyone looking for quality end of tenancy cleaning service. BTW, the cleaner also brought all the necessary cleaning equipment so it makes the whole booking process much simpler.
22 September 2023
Unprompted review
Reply from CITI CLEAN
Dear Mike
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
It is the second time I hire City Clean…
It is the second time I hire City Clean and they always offer an excellent service. Good value for price!
1 October 2023
Unprompted review
Reply from CITI CLEAN
Dear Esther
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great cleaning service
Great cleaning service - arrived on time, cleaned house including fridge, toilet, hob for end of tenancy cleaning service - great price as well!
9 September 2023
Unprompted review
Reply from CITI CLEAN
Dear Janice
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Smooth process
Easy to book, cleaners were prompt, friendly, did a good job and messaged me half an hour before finishing as promised.
7 September 2023
Unprompted review
Reply from CITI CLEAN
Dear Claire
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Highly recommended
The 2 cleaners were punctual and did a good job cleaning our 2 bed 2 bath property. They were done in 3 hours. Very reliable.
25 August 2023
Unprompted review
Reply from CITI CLEAN
Dear Madeilene
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Amelia is very responsive and she…
Amelia is very responsive and she cleaned the flat quickly and completely thank you
25 August 2023
Unprompted review
Reply from CITI CLEAN
Dear
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Great service!
Easy to book via email. Arrived on time. I’m very happy with the cleaning and would recommend!
16 August 2023
Unprompted review
Reply from CITI CLEAN
Dear Kris
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Really good service and cheaper than others
Really good service and the end of tenancy cleaning is cheaper than competitors. The 2 cleaners were lovely and they did an awesome job at my 2 bed 2 bath high-rise apartment, they were done in 3 hours. Reliable and punctual, can only recommend.
12 August 2023
Unprompted review
Reply from CITI CLEAN
Dear Adam
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Professional cleaners
Punctual. Thorough. Good customer service. Reasonable price.
5 July 2023
Unprompted review
Reply from CITI CLEAN
Dear Julia
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Book end-of-tenancy cleaning if you want your deposit
I booked the end-of-tenancy cleaning for a 1-bedroom flat with carpet. I liked the user-friendly system to book and responsiveness on the day of the cleaning. My flat was cleaned and even some spots from previous tenants were removed. The inventory check out was next day and had no issues. Ask for Chris, he is great and you will not be disappointed!
24 April 2023
Unprompted review
Reply from CITI CLEAN
Dear Stephanie
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Good end of tenancy cleaning experience!
Chris did my end of tenancy cleaning today and he did really well! He is a friendly person and would definitely recommend!
5 May 2023
Unprompted review
Reply from CITI CLEAN
Dear Lam
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Spotless End of Tenancy Cleaning by Chris
Chris helped me with the End of Tenancy cleaning and did an amazing job! The place is spotless! I’m very happy with the cleaning (as well as my landlord!).
3 April 2023
Unprompted review
Reply from CITI CLEAN
Dear Romina
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Chris' brilliant end of tenancy cleaning job
Chris helped us with the end of tenancy cleaning last Sat. We were so amazed by his detailed work on different parts of our apartment. It's now brilliantly clean. Our gratitude to him. Thanks so much.
1 April 2023
Unprompted review
Reply from CITI CLEAN
Dear
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Thorough and spotless clean by Chris
Chris did our end of tenancy clean today and did an absolutely fantastic job! He even managed to clean away marks which I thought might be permanent, so really pleased. Would highly recommend if you want a thorough and spotless clean.
19 March 2023
Unprompted review
Reply from CITI CLEAN
Dear
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Amazing
Amazing! Mimi did a fantastic job, she is so efficient and I’d highly recommend her again. Thank you!
28 February 2023
Unprompted review
Reply from CITI CLEAN
Dear Alicia
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Efficient work and good clean!
26 February 2023
Unprompted review
Reply from CITI CLEAN
Dear Siera
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Will never use this company again
Hired for end of tenancy clean for £220.
Cleaners left several items unclean - had to call them to return twice to rectify.
Cleaners also stole some of my cleaning items (cleaning spray, hand soap, bin bags etc). I got the spray back after complaining; they lied and said it was an empty bottle that they threw away (bottle was brand new).
Clearly they don’t work directly for the company (cleaner told me off for reporting issues to the office!). The company should vet their cleaners more thoroughly.
Will never use them again.
15 February 2023
Unprompted review
Reply from CITI CLEAN
Dear Moriam Mustapha
Thank you for your review. We cherish our customers and we are disheartened to hear of the experience you had with your end-of-tenancy cleaning service and we would like to deeply apologize for any inconvenience caused. If we can help you with anything else, please contact our office. Thank you
Kind Regards
Citi Clean
Exceptionally meticulous and professional
It was a smooth process from beginning to end. It was easy to get a quote and book a service. Elin was our cleaner and he was exceptionally meticulous and professional with his work. I would certainly recommend them to my family and friends.
31 January 2023
Unprompted review
Reply from CITI CLEAN
Dear Kenisha
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
Lily is quite professional and…
Lily is quite professional and efficient. The cleanings are spotless.
31 January 2023
Unprompted review
Reply from CITI CLEAN
Dear Wang
Thank you very much for your positive comment. We hope you will soon trust our services again and we will be more than happy to assist you.
Kind Regards,
Citi Clean
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