Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service ov... See more
Company replied
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Review summary
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Reviews shaping this summary
The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more
Company replied
I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more
Company replied
My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a t... See more
Company replied
Company details
Written by the company
Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...
Contact info
Southfield Avenue 68, 06902, Stamford, United States
- (888) 487-2145
- cleanorigin.com
4.1
Great
289 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Bumpy Road but beautiful product
Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service over 5 times and each time they promised an update. I never got an update. Also, the customer service has no clue what is happening in production.
*Update: they made it right and it got here on time. Ring is gorgeous and better than expected. I would order again but a lot earlier.
21 December 2025
Unprompted review
Reply from Clean Origin
Hi Rachel, We are very sorry for the frustration and disappointment we caused, especially with a Christmas gift. You’re absolutely right to expect clear communication and accurate updates, and we fell short there.
Due to a much higher order volume than anticipated, our team prioritized getting orders shipped as quickly as possible. Unfortunately, that meant our internal status updates and customer communication didn’t keep pace, and promises of follow-up weren’t met. We understand how upsetting that is, and we take responsibility for it.
We do want to share that your order shipped last night and is now expected to be delivered today. While we know this doesn’t erase the stress leading up to it, we hope it brings some relief. Happy Holidays!
Ruined christmas
I ordered a tennis bracelet for my wife for Christmas on November 24th. Was supposed to ship on 12/10. I called on 12/13 and they said it was delayed but would expedite. They said it would be delivered on 12/16. I called on 12/17. They said 12/18 or 12/22 at latest. I called on 12/22. They said they’d talked about my order in their daily meeting and would call me back. No call back. So despite ordering a month in advance, it won’t arrive before Xmas. And I had to constantly call for updates. Terrible experience overall. Would never consider buying from them again.
Update: It's Christmas eve, Fedex just tried to deliver my package at my work address and no one was there to sign for it so now it will be delivered to my house on 12/29. I had previously asked to change the shipping address once I knew it was going to be delivered on Xmas Eve... but no one changed the address. no one called me back...
22 December 2025
Unprompted review
Reply from Clean Origin
Hi Jared,
We’re truly sorry for the frustration and disappointment you experienced, especially given that this was a Christmas gift. We understand how important timely delivery and clear communication are, and we regret that we fell short on both.
During this period, we experienced a significantly higher order volume than anticipated, and our team was prioritizing getting orders shipped as quickly as possible. While we were consistently working to obtain updates from our production team, we were unfortunately not always able to provide real-time information, which led to delays and missed follow-ups. That is not the experience we aim to provide.
We do want to confirm that your order shipped last night and is expected to be delivered today. That said, we fully recognize that the delays and lack of proactive communication caused unnecessary stress, and for that we sincerely apologize.
Your feedback is taken seriously and has been shared internally as we work to improve our processes and communication moving forward. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience this caused.
Your company put wrong address down
Your company put wrong address down, called several times and was told someone would follow up. No one followed up and I had to work with FedEx on my own. I ended up driving to FedEx to get my package. Very disappointed in how everything was handled!!!
4 December 2025
Reply from Clean Origin
Hi Keith, thank you for sharing your feedback with us. We are sorry to hear that there was an issue with the FedEx delivery. Our records do indicate that we reached out to FedEx, to assist with the delivery issue, and we were advised that a second delivery attempt would be made the following day. While we are happy to know that you received your order ( and we hope you love it!) we are sorry for an frustration or stress you encountered.
Clean Origin Response to my Review is Wrong
I wrote a review here about a 13-carat-weight 18K gold Riviera-style lab-grown diamond necklace, which my trusted local jeweler told me was not 18K solid gold; it was gold-plated over another metal, probably silver. For that reason, the jeweler would not resize it for me. I wanted a local jeweler to do it because the Clean Origin process was too lengthy. Clean Origin responded to my review, stating that the jeweler would not resize it for me because resizing a Riviera-style necklace is difficult. That was not the reason my local jeweler wouldn't touch it; it was because she wasn't sure of the metal under the gold plating and didn't know what heat would do to the necklace.
6 October 2025
Unprompted review
Reply from Clean Origin
Hi Lisa, thank you for sharing your feedback. We understand how concerning it can be to receive differing opinions, and we want to provide clarity for you.
Your necklace was made in solid 18K gold and was stamped accordingly. We do not manufacture or sell gold-plated fine jewelry. All of our pieces follow FTC regulations for gold content and undergo metal verification and quality-control checks before shipment. The diamonds in your necklace are lab-grown, as described on our site.
We also want to provide some context about resizing Riviera-style necklaces. These designs feature a continuous line of diamonds and require specialized tools and training to safely adjust. Because of the precision required, turnaround times for working on these pieces can be longer than some customers might expect. Our previous response was meant to provide general information about the complexity of these necklaces, why some jewelers may hesitate to work on them, and why it may take longer to service these pieces. This is a standard industry practice and does not reflect on the authenticity or quality of the materials.( We apologize if this was not clear)
We’re glad your refund was completed promptly. We are always happy to answer questions about our materials or manufacturing processes. We take the authenticity and quality of our jewelry very seriously and stand behind every piece we produce.
Thank you again for your feedback.
Solitaire pendant necklace
I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent grading documents being provided not a “just trust us”. Only area of improvement might be a nicer presentation box/case or even the option to purchase one. Also would like to see a variety of necklace chains as options too. I will be a customer again.
3 December 2025
Reply from Clean Origin
Thank you so much for your feedback, Adam! We are delighted to hear that the diamond exceeded your expectations. We appreciate your thoughts regarding chain options, and packaging as we are always looking to improve. Thank you again, and we hope to see you again in the future!
Reply from Clean Origin
Hi Dennis! Thank you for your kind words, and for being a loyal Clean Origin customer. We are grateful that you trust us with your special purchases, and we hope to continue to work with you in the future!
Responsive, Quality Product
The team attempted to expedite the delivery after explaining the time constraints I had. After receiving It all the way outside the US, it looked amazing! The colours of the rings online are a bit brighter and have more contrast than the actual ring, but thats expected I guess.
13 November 2025
Reply from Clean Origin
Hi Sam! We are so pleased to know that your ring looks amazing, and we were thrilled that the piece was able to ship a bit earlier, to meet your timeline. Thank you for taking the time to share your feedback with us. We appreciate it very much!
Customer service is non existent
We lost an earring back to one of our diamond stud earrings. Customer support is requiring that we send the earrings in for "repair process" and is charging $150 to replace a single earring back in 14K gold because they don't know what type of product that they sent in our order and they need the earrings to match a back. What a joke of a company. I have spent many thousands of dollars at CO on multiple orders, but I do not recommend them and I will not be making any purchases here in the future.
1 December 2025
Unprompted review
Reply from Clean Origin
Hi Thomas,
We’re very sorry to hear about your experience and appreciate your feedback.
Our replacement process for earring backs is designed to ensure the replacements fit securely and function correctly with your original earrings. Because there are multiple styles and vendors for earring backs, it’s necessary for the earrings to be sent in for inspection. This allows us to confirm that the backs are compatible with your posts, and that the posts are properly threaded. For example, if the threading on the post is worn, the back may not catch correctly, and we want to make sure this is addressed so your earrings are secure.
The $150 fee covers, insured, round-trip shipping and a pair of 14K gold earring backs ( not just one back) We strive to provide a safe, reliable repair, and this process has been successful for our customers.
We also want to note that customers who purchase our service plan receive these types of replacements and service at no cost.
We’re sorry this has caused frustration, and we are here if you have any other questions or concerns.
Thank you again for sharing your feedback with us.
Great Experience
11 November 2025
Reply from Clean Origin
HI CD, thank you for your review! We’re so glad to hear you had a great experience and truly appreciate your feedback.
Reply from Clean Origin
Hi Susan, thank you so much for your review! We’re thrilled to hear that you love your engagement ring—it’s wonderful to know it’s bringing you joy.
Everything was perfect!
7 November 2025
Reply from Clean Origin
Hi Carl, thank you so much for your wonderful review! We’re thrilled to hear that everything was perfect and truly appreciate your support.
They were pleasant to work with.
29 October 2025
Reply from Clean Origin
Hi Randey, thank you for your review! We’re glad to hear you had a pleasant experience working with us. We truly appreciate your feedback and hope to serve you again in the future!
Reply from Clean Origin
Hi Donn, we’re so glad to know the ring was a hit! Thank you for choosing us and for taking the time to share your experience.
NEVER order more than 1 thing at a time
Really like the engagement ring we got from this company so we chose them for our wedding bands and ordered both on 1 order. BIG MISTAKE. There inventory system can't handle it. I have had to send both rings back for resizing 5 times and they are never fixed because they swapped the sizes on the rings and just keep mailing them back wrong. Happy with quality and I like they are paying for the returns but its been 5 times now and my wedding is 42 days out and here I am pulling my hair out because they can't handle a resize. One thing at a time only with these guys.
8 November 2025
Unprompted review
Reply from Clean Origin
Hi Michael,
We’re truly sorry for the mistakes that happened with your order and we know how frustrating this has been. This isn’t the experience we want for our customers, and we take full responsibility for the errors that occurred.
Our team has been in touch with you directly, and we genuinely appreciate your patience as we work to make things right. We’re also reviewing the situation internally to make sure this doesn't happen again.
Thank you again for your understanding. We really do value your business.
Reply from Clean Origin
Hi Priscilla, we appreciate your review! It’s wonderful to know you’re pleased with our service and the quality of your diamond.
Reply from Clean Origin
Hi Zak, we appreciate your feedback! It’s great to know you’re pleased with the quality, price, and speedy shipping.
Style, service, wow factor, and price
Very easy site to work with. Lots of very beautiful options. Hick up with the "complete order" stated on the site after a partial delivery but was quickly answered after questioning. Items are just wow now that I have both items in hand. Will be using again for future gifts for sure.
28 October 2025
Reply from Clean Origin
Hi Eric, we really appreciate your kind words and patience! We’re so happy everything worked out and that you’re loving your pieces. Can’t wait to help you find more beautiful gifts next time!
Perfect
I have waited years to purchase a new center diamond. I was hesitant to purchase online. The stone came in the mail quickly. The day I got it, I took it to the jewelers. They were just as surprised as I was. The diamond is exactly described. Jewlers compared it to the GIA certificate. Certification was spot on. I will buy from them again.
16 October 2025
Reply from Clean Origin
Hi Tracy, thank you for sharing your experience! We’re thrilled that the diamond matched its GIA certification perfectly and that you felt confident in your purchase. We appreciate your trust in buying online and look forward to serving you again soon.
Excellent quality and outstanding customer service
Excellent quality for the price. The selection was outstanding. Customer service was very responsive. I will definitely recommend Clean Origin to friends and relatives.
7 October 2025
Reply from Clean Origin
Hi Matthew, thank you for your wonderful review! We're so glad to hear you were pleased with the quality, selection, and our customer service. Your recommendation means the world to us—we truly appreciate your support and look forward to helping your friends and family in the future!
Men ,you can do this.
The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was difficult and daunting. My engagement ring arrived 9-29-25 and it is gorgeous. It is all that I hoped for. I just hope she will love it too.
29 September 2025
Reply from Clean Origin
Hi Stewart,
Thank you so much for your thoughtful review and for sharing your experience with us. We’re delighted to hear that you loved your engagement ring and that it met your expectations—it truly means a lot to our team.
We also appreciate your feedback about scheduling an appointment with an expert. We’re sorry to hear that part of the process was challenging, and we’ll be sure to share your comments with our team so we can make it smoother for future customers.
Congratulations again, and we hope your fiancée loves the ring just as much as you do!
Thank you for shopping with Clean Origin.
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