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Clean Origin Reviews 289

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TrustScore 4 out of 5

4.1

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality and appearance of the products, frequently describing them as gorgeous, stunning, and exceeding expectations. The customization options and the brilliance of the diamonds are particularly praised, making the purchasing decision easy for many. Reviewers also highlight the excellent customer service, noting helpful and responsive staff, and smooth, timely shipping for many orders. However, some customers experienced significant issues with delivery, with items not arriving as promised, especially around holidays, and a lack of communication regarding order status. A few other people also felt that customer service was unresponsive or unhelpful in resolving these problems, with some even questioning the accuracy of product descriptions, such as gold plating versus solid gold.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, with many reviewers describing items as exceptional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising fast shipping, early... See more

Customer service

Customers had ambiguous experiences with customer service, with some reporting positive interactions, such as... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a ring for Christmas and was told it would ship on 12/22. When I contacted them about the shipment, they couldn't confirm it would be here as promised. I reached out to customer service ov... See more

Company replied

Rated 4 out of 5 stars

The shopping was great. The options for the type of diamond you want and the settings were great. I would have given five stars but the process of getting an appointment to speak to an expert was diff... See more

Company replied

Rated 5 out of 5 stars

I purchased a pendant necklace. The diamond exceeded expectation was given a range and it was above what I thought I was getting, the brilliance a clarity are truly impressive. Love the independent g... See more

Company replied

Rated 5 out of 5 stars

My ring had to be resized and was delivered in less than 2 weeks (which was a lot earlier than anticipated)! I was helped by Kim and she was extremely friendly and responded to all my inquiries in a t... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Written by the company

Shop Beautiful, Affordable, and 100% real diamond engagement rings. Clean Origin Lab Created diamonds are identical to mined diamonds having the same chemical, physical and optical properties as their mined counterparts. Our Lab Created diamonds are ec...

Contact info

4.1

Great

TrustScore 4 out of 5

289 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am extremely satisfied with my purchase

I am extremely satisfied with my purchase. Kim was very helpful in helping me pick the perfect engagement ring. Customer service was superb. I would definitely recommend Clean Origins.

8 November 2019
Unprompted review
Rated 5 out of 5 stars

I wanted to thank Andrew for helping me…

I wanted to thank Andrew for helping me find the perfect diamond and setting for my fiancé. I was very skeptical about purchasing an engagement ring online site unseen. He put all my concerns to rest with his constant communication and professionalism. SHE SAID YES btw lol. I am attaching pictures, please make sure this finds its way to your review page. 5stars across the board.

Thank you,
Rob

7 November 2019
Unprompted review
Rated 5 out of 5 stars

10/10

Very skeptical from the start because of the very nature of the purchase. 100% would recommend - the diamond came the next day and it was beautiful. Had it checked out by a jeweler and they even said how great it was. I really enjoyed my experience and would definitely do again!

7 November 2019
Unprompted review
Rated 5 out of 5 stars

The perfect ring

My fiancee absolutely adores her lab made diamond and it looks stunning on her! Not a day goes by that she doesn't get compliments on it. The service was phenomenal, prices were great, and the quality is top notch!

27 October 2019
Unprompted review
Rated 5 out of 5 stars

I'm happy with my purchase

I'm happy with my purchase. Everything as expected. It is a very nice diamond ring, and everything was as described. Good service. I highly recommend Clean Origin to others

20 October 2019
Unprompted review
Rated 5 out of 5 stars

Perfect Ring

My girlfriend, now fiance, loved this ring. I couldn't be happier with the product.

3 October 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

Wonderful experience. No pressure, yet, excellent support and guidance throughout the entire process with Andrew. My ring, which I upgraded with no problem is perfect! It has appraised substantially higher than purchase price, and the report from Clean Origin is spot on accurate. I would repeat entire process with pleasure. Great business!

16 September 2019
Unprompted review
Rated 5 out of 5 stars

More than pleased!

I was very apprehensive about buying a diamond without ever seeing it. The return policy made it a no brainer. I was really pleased with selection and choices of weight and color to fit my budget! My ring is magnificent. The process was easy and the customer service is stellar!

9 September 2019
Unprompted review

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