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Ilia Chavchavadze #11, 0179, Tbilisi, Georgia
4.2
35 reviews
Hasn’t replied to negative reviews
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Opened ticket - no response during a day. Wrote in chat - response came saying "Operator will be with you soon". Here goes the third day. Still no answer.
The support crew is brilliant, making all the best not to frustrate clients, all system works like Rolex! Proud of you guys!
I purchased a domain from this company and I’m very satisfied with the service. The process was quick and simple, and everything worked smoothly from start to finish. The pricing is fair, and the platform is easy to use. Customer support is responsive and helpful whenever needed. Overall, a reliable company with great service. Highly recommended!
Reply from CleanNet
Hi Nika,
We’re very happy to hear that you had a smooth and simple experience purchasing your domain. It’s great to know you found our pricing fair and our platform easy to use.
Thank you for your kind words and recommendation. We truly appreciate your business.
Reply from CleanNet
Hi Levan,
We're very happy to hear about your positive experience. Thank you for taking the time to leave a review for us!
Following a minor misunderstanding between us, I initially left a negative but justified review here as part of my complaint. Fortunately, with the help of a polite and good-faith customer representative, we were able to resolve the issue.
They made me feel that they truly value their customers and demonstrated this through their actions. For that, I sincerely thank them and am updating my rating to 5 stars.
Thank you.
Reply from CleanNet
Hi Sabir,
We are pleased that the matter has been resolved and that we were able to address your concerns appropriately.
We remain committed to providing reliable service and professional support at all times.
It's one of the best hosting services in Georgia
Reply from CleanNet
Hi Hamid,
We’re very happy to read your positive feedback and truly appreciate your kind words about our services.
Thank you for taking the time to share your experience. If there is anything we can improve, please feel free to contact us at abuse@cleannet.ge.
Best VPS provider in Georgia in my experience. Using it for over 2 years with no downtime and fast support.
Reply from CleanNet
Hi Lado,
Thank you for your continued trust and for sharing your experience. It’s truly rewarding to know that our VPS services have provided you with stable performance and reliable uptime over the past two years.
We’re equally glad that our support team has met your expectations. We remain committed to maintaining the same level of quality and reliability going forward.
Outstanding, fast HUMAN assistance. I’m highly satisfied and happy trusting my website to them.
Reply from CleanNet
Hi Luka,
Thank you for taking the time to share your experience. We’re delighted to know our team provided outstanding, fast, and human assistance. Your trust in us to support your website truly means everything, and we look forward to continuing to serve you.
I've used VPS from cleannet for more then a year. Worked well! Great service and great support.
Reply from CleanNet
Thanks a bunch! We’re thrilled you’ve had a great experience with our VPS and team. We’ll keep doing our best for you!
FINALLY someone was able to sort through my payment issues and get it all sorted. Thank you! 10/10
Reply from CleanNet
Thank you, Andrew, for the 5-star review! We're glad we could resolve the payment issue - that's the level of service we strive for. If you need anything else, feel free to reach out. 🙌
I have several domains registered with them, as well as WordPress hosting. Their support is always available and ready to help at any time of the day and night. The websites load very quickly. I highly recommend their services.
Reply from CleanNet
Hi Elijah, we appreciate your kind words! Glad to hear you're enjoying our fast hosting and 24/7 support.
Excellent VPS hosting at a Georgian location, Leka was wonderful; she is a lovely and compassionate person who made me happy. She was able to address my problems easily, and she was extremely helpful and kind.
Reply from CleanNet
Hi,
We are happy to hear about your positive experience with Leka. We value your business and look forward to assisting you again in the future.
Reply from CleanNet
Thank you for your positive review!
The support team is fantastic. They are knowledgeable, pleasant, and professional, and they rectified the problem.
Reply from CleanNet
Thank you for choosing CleanNet and for sharing your experience with us! We're thrilled to hear that our service exceeded your expectations.
I have been using CleanNet Hosting for a high-traffic website for several months, and the service has been nothing short of exemplary. The uptime has been a solid 100%, which is crucial for maintaining the seamless operation of my busy site. Furthermore, the customer support is always responsive and helpful. For any business in need of reliable, high-performance hosting, I strongly recommend CleanNet.
Reply from CleanNet
Hi Ilia,
We are happy to read this stellar review.
Thank you for being our valued customer.
As my previous review was removed I am going to write this one.
Cleannet.ge haven't provided service and when I have asked about refund they just ignored all my emails and open tickets (both to sales and technical teams).
After I leave review here (the one that has been removed) they answered that it's already refunded.
I have been waiting for more than month to receive money back, but, in fact, I haven't received any.
I double checked this: my cleannet.ge account and bank account. I have one paid invoice and, moreover, I have one additional unpaid invoice for the next month.
Reply from CleanNet
Thank you for sharing your feedback. We would like to clarify that this review refers to a situation that occurred over two years ago. While we're responding to it now, this does not mean that we reviewed the case after two years; we are simply addressing it publicly because we did not receive any response from you for two years.
At the time, we made multiple attempts to contact you to resolve the matter, but unfortunately, we did not receive any response. The invoice in question was indeed refunded, as confirmed by our records.
To clarify the situation, the service was not provided because our system flagged your account as a suspicious fraudulent account. We requested additional verification to proceed with the service, but we did not receive the necessary proof from your side.
If you have any further questions or need additional clarification, please feel free to reach out to us at abuse@cleannet.ge. We are here to help
Terrible billing system! Absolutely no loyalty to clients !
Reply from CleanNet
Hi Irakli,
I am really sorry to hear about your experience.
Can you specifically talk about what problem you are facing with regard to billing? You can contact us: abuse@cleannet.ge. We will then be able to analyze and help you with your problem.
As I checked, you are our customer since 2019, you always get help from us and high-quality service. It's unfortunate that we deserve only 1 star from you based on your one-time experience.
The technical support is awesome!
I needed help with my domains and websites and got everything I needed within few minutes via the live chat.
Amazing service!
Reply from CleanNet
Thank you for your comments! Great to hear! We also look forward to a successful future.
Great VPS hosting! Great response time followed by thorough instructions.
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