Cleanfreakcarwash Reviews 4

I own a small family business in AZ. The credit card I used for car washes is a company card. Since the card is only used by family members we adopted a review policy that only required we check charges over $25.00. By mistake we discovered Clean Freak was charging me $25.00 a month for almost five years. Advised CleanFreak and asked for a refund because I NEVER authorized them to charge my card. They couldn't care less. I sued them in small claims and won a judgement ($1500.00) which they refuse to pay. I'm semi-retired and have lots of free time. I'm thinking of making a big sign and standing outside of one of their facilities just to piss them off.
Clean Freak is dishonest and operates fraudulently. Check them out on Trustpilot, Yelp, or BBB Online. They suck> Beware.

Deceptive trade practices on Mapleshade. They tell you that you get free wash for a month for $10. I assumed it was to recruit new business. It wasn't.; it was to trick the customer into having your card charged 22.00 every month thereafter. That was never mentioned to me, It does appear on the receipt (which is about 15 inches long). I do not typically look at receipts and discovered this by accident when cleaning the inside of my car.

WARNING @!!!! 1. THIS COMPANY PROVIDES ZERO CUSTOMER SERVICE TO HELP WITH BILLING ISSUES 2. THEY WILL RESPOND TO THIS BY SAYING HOW HAPPY THEY ARE TO HELP I SHOULD JUST EMAIL SUPPORT. 3. NOBODY WILL RESPOND. THEY DID NOT RESPOND TO THE CREDIT CARD COMPANY OR BETER BUSINESS BUREAU AND ATTENDENTS AT THE CARWASH COULDN'T HELP. 4. THEY OVERCHARGED ME BY $10. TRYING TO TAKE CARE OF THIS MINOR ERROR I SPENT MULTIPLE HOURS. 5. THINGS JUST GOT WORSE. I WILL HAVE TO CLOSE MY CREDIT CARD THAT I’VE HAD FOR 20 YEARS, AS THEY KEEP TRYING TO BILL FOR THE NEXT MONTH EVEN THOUGH I SAID ":CANCEL MY ACCT" IN THE MANY EMAILS I SENT. NOW EVERYDAY I GET MULTIPLE NOTICES FROM MY CREDIT CARD THAT A CHARGE WAS DECLINED BECAUSE I DELETED THAT VIRTUAL CREDIT CARD. ONLY WAY TO STOP THAT WAS TO DELETE THE UNDERLYING CARD. MY BEST ADVICE IS USE A DIFF CARWASH JUST IN CASE YOU MIGHT HAVBE A BILLING ISSUE.
SEPERATELY I RECENTLY SAW A POST OF A WOMAN THAT GOT HER ANTENNA RIPPED OUT PUTTING A HOLE IN HER CAR. THEY DID NOT RESPOND TO HETR EITHER. SO….YOU MAY BE BETTER OFF USING A CAR WASH THAT ACTUALLY RESPONDS TO CUSTOMERS.

Canceled service and they still charged my card. No phone number to call, only email though their website. Disputing charge with my bank but can take 90- days to resolve. I won't use this company ever again.