We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... See more
Company replied
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See what reviewers are saying
The light fixture I ordered online came on time. It was as advertised and in working condition.
Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... See more
Company replied
I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... See more
Company replied
Company details
Written by the company
Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.
Contact info
5705 General Washington Drive, 22312, Alexandria, United States
- +1 08779596088
- info@claxy.com
- claxy.com
4.4
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The light fixture I ordered online came…
The light fixture I ordered online came on time. It was as advertised and in working condition.
28 April 2024
Unprompted review
I ordered a wall mount bathroom light…
I ordered a wall mount bathroom light December 20th. Order came in a timely manner but 1 globe was broke!
I did manage to “chat “ with someone but have not received new globe !
Please check for me . Thank you
Pat Horn !
20 December 2023
Unprompted review
Reply from CLAXY
Hello Pat. Would you mind sharing your order number and the SKU/part number with us? It seems to us that we are unable to find your order with just your name. We are looking forward to your response. Thanks.
Excellent customer service.
7 August 2023
Greatest customer service
Items arrived very quickly. Had a small issue where one of the lamp shades was dented slightly. Contacted customer service and they shipped a replacement shade right away.
22 October 2023
I am delighted with my light fixture…
I am delighted with my light fixture cit worked perfectly for the area I needed a replacement for. Ordering was easy and it was delivered promptly
18 October 2023
Very responsive and helpful!
24 October 2023
Reply from CLAXY
Hello Ana. We are grateful that you took the time to leave us a 5-star review. Thank you so much!
I ordered the light fixture on-line
I ordered the light fixture on-line, never having purchased anything with your company before. It was in stock and came in a timely manner. It hasn't been installed yet, but I'm hoping it will work, which often seems to be a problem these days.
15 October 2023
Reply from CLAXY
Hello Pamela. Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Excellent customer service and love the…
Excellent customer service and love the product! Fast ship too! Thank you!!!
22 October 2023
Reply from CLAXY
Hello Pattie. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
The model I picked was not sent
19 October 2023
Reply from CLAXY
Hello Pau. Thanks for your review. We are terribly sorry about the fact that the light fixture you received is not the one you want. We just emailed you and will try our very best to help you resolve the issue.
Great Experience
Great, easy to navigate website. Amazing selection and customer service is excellent! Love my new light fixture!
11 October 2023
Reply from CLAXY
Hello Trina! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
Reply from CLAXY
Hello Ryan! Thank you so much for sharing your feedback with us. It truly means a lot to us!
Reply from CLAXY
Hello, Kimberley. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Customer service
Claxy staff had excellent customer service and handled situation promptly.
27 September 2023
Reply from CLAXY
Hello, Rachel. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
The bedroom lamp is gorgeous. Great deals.
The bedroom lamp is gorgeous! It looks exactly like what I saw on the website, and the installation was a breeze. The price was also very reasonable. This is my second purchase, and it's just as fantastic as before.
18 July 2023
Reply from CLAXY
Hello Tyrell. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Easy website/purchasebedroom lights
Easy website/purchase. Lights arrived in perfect condition. Haven’t installed yet.
3 October 2023
Reply from CLAXY
Hello, Susan. We are grateful that you took the time to leave us a 5-star review. Thank you so much!
Received merchandise promptly
30 September 2023
Reply from CLAXY
Hello, Polly. We are grateful that you took the time to leave us a 5-star review. Thank you so much!
Beautiful pendants lights at a great…
Beautiful pendants lights at a great sale price. Customer Service was excellent & shipping was fast. Very happy!!
24 September 2023
Reply from CLAXY
Hello Leslie! Thank you so much for sharing your 5-star review with us. It truly means a lot to us!
Light arrived damaged
Light arrived damaged, but Claxy is immediately shipping me a new replacement so great customer service
1 October 2023
Reply from CLAXY
Hello John. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
copper and cracked glass pendant light
fast reliable service. Product exactly like the picture and description, Thank You. This is a gift I know they will be pleased.
27 September 2023
Reply from CLAXY
Hello Lydia. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Customer service is horrible
I tried reaching out to this company via email several times with no response.
28 September 2023
Reply from CLAXY
Hello Paulette. Thanks for your review. For your information, we responded to your emails on the following day after we received your emails. Please check out your spam folder. Thank you very much.
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