Classic Cottages Reviews 641

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the accommodations, highlighting their cleanliness, beautiful furnishings, and comfortable amenities. Many appreciate the stunning and tranquil locations, often close to natural attractions and local conveniences, which contribute to a relaxing and memorable holiday experience. The booking process is frequently described as easy, straightforward, and efficient, with many consumers commending the helpful and knowledgeable staff. However, some people were dissatisfied with specific issues, such as properties not matching their descriptions, cleanliness concerns like mold, or broken fixtures. A few reviewers also reported frustrating booking experiences, including last-minute cancellations or difficulties with the online booking system.

What people talk about most

Location

Customers had positive experiences with location, frequently describing them as ideal, perfect, and stunning.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the spotlessly clean... See more

Facilities

Consumers find facilities to be positive, with many praising properties as beautiful, clean, and... See more

Holidays

Reviewers mention positive feedback about holidays. Many customers report relaxing and enjoyable stays, with... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking procedure easy... See more

Based on these reviews

Rated 5 out of 5 stars

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... See more

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Rated 5 out of 5 stars

The Studio (Cottage) is a modern twist on rustic charm. The owners have created one room accommodation which is just perfect for a short stay, or weekend away located in stunning countryside. C... See more

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Rated 5 out of 5 stars

Orchard Lee Cottage, Musbury. The company is: Classic Cottages. Excellently furnished, decorated, and dog friendly, with large bedrooms and new en suite bathrooms. . Tranquil village location, near c... See more

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Rated 5 out of 5 stars

I had a wonderfully restful break at Sammi's Freight Train. The 'truck' was a cosy, quiet little haven with beautiful views over the field to the hills beyond and I was very comfortable there. Friendl... See more

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Rated 5 out of 5 stars

We have been using Classic Cottages for the past 5 years and they are our go-to for all our holidays in Devon and Cornwall. We have never been let down. Every property we have stayed in has exceeded... See more

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Rated 1 out of 5 stars

The chosen cottage was lovely, no complaints about it. To get to the cottage very narrow single track hedge lined roads were used. I left a pleasant review stating thus information would have been... See more

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Rated 5 out of 5 stars

Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares... See more

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Rated 5 out of 5 stars

This cottage was the perfect place to spend Christmas. From the moment we arrived, the festive decorations and cosy atmosphere made it feel really special. The facilities were excellent and it was exc... See more

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Rated 5 out of 5 stars

Everything about Pengelly Manor was excellent. Its central location is ideal for both Cornwall and Devon and is equidistant from both coasts. The ‘cherry on the cake’ for us was meeting Reg,... See more

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Rated 5 out of 5 stars

The alpaca hideaway offered us a unique experience. We were given privacy, in a beautifully maintained shephards hut. Tea, coffee, milk, towels, shower gel, shampoo and conditioner all supplied. The... See more

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Rated 5 out of 5 stars

From booking to start of holiday everything was straightforward. The description of our houseboat “Fortune” was accurate but even better when we actually arrived and saw it for ourselves. We stayed in... See more

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Rated 5 out of 5 stars

Easy to use the app or the website for booking. Also great to be able to speak to someone on the phone unlike some other booking companies. Plenty of accurate information on the app. They publish... See more

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Rated 5 out of 5 stars

Great company, Holiday house was just as described in description and photos and we had a lovely holiday in Cornwall. Classic Cottages were brilliant in keeping us updated and no issues with them. W... See more

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Rated 5 out of 5 stars

The Neptune apartment at Westward Ho! was excellent. You did not want for anything. Within walking distance to shops, restaurants and tea shops or just walking around the area with stunning views.... See more

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Rated 5 out of 5 stars

Great company, with fantastic cottages. Have been with them for years, not had a bad property. Latest one The Haven near Port Isaac was outstanding. Easy booking procedure, great customer services the... See more

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Rated 5 out of 5 stars

This is a lovely cottage. In warm weather the outside areas are wonderful, with views over Swaledale and the surrounding hills. In cooler weather the multi fuel stove in the sitting room makes the hou... See more

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Rated 5 out of 5 stars

Spent a week in the Garden Cottage at Habton House. This is a quintessential cottage with the addition of a modern bathroom and kitchen. All the linens and products were high quality and the bed excep... See more

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Rated 5 out of 5 stars

We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking vi... See more

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Rated 5 out of 5 stars

Iva Cottage is perfectly located in Fowey, a couple of minutes walk to the highest quality eateries, pubs, a perfect bakery and the beach. This 'home-from-home' address has a contemporary bright... See more

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Rated 5 out of 5 stars

Fantastic property in a superb location and really relaxing. Immaculate and clean. No pub in walkable distance but Cornish Arms 2 miles away. White Hart inn super friendly and food good!

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Rated 5 out of 5 stars

From the outset, the ease of booking, everything has been so straightforward and no problems at all. The cottage was beautifully clean , welcoming and spacious. Everything you could need was there and... See more

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Rated 5 out of 5 stars

Excellent communication and clear instructions making booking and getting to property straight forward. Towyn Cottage in Abereiddy is exceptional. Many thanks to the Joneses for such a thoughtful... See more

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Rated 5 out of 5 stars

We have just returned from a wonderful week in 5 Green Edge. The location is excellent with mountain views and easy access plus all the beach and boating facilities of Anglesey. The property is clean,... See more

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Rated 5 out of 5 stars

As always with Classic Cottages, you get a great, personable service where you talk with real people and get informed and useful answers. We really can't fault them- this is our 19th stay with them... See more

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Rated 5 out of 5 stars

Just home from a great holiday in Ventnor (IOW). Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to m... See more

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Rated 1 out of 5 stars

have been booking with them for years in the isle of wight. Hopeless customer service, its 'always the customers issue' and little empathy. not impressive at all

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Rated 5 out of 5 stars

My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local h... See more

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Rated 5 out of 5 stars

Booking through Classic Cottages was simple, the website informative, and the staff extremely knowledgeable about their properties, which made the whole experience seamless from start to finish.... See more

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Rated 5 out of 5 stars

Great company. The website is easy to navigate. The place we stayed was perfect exactly like the description on the website. All communication about the stay was easy and quick and detailed. Wou... See more

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Rated 5 out of 5 stars

Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

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Rated 1 out of 5 stars

We have used Classic Cottages for many years. But not anymore after our experience. We went to a beautiful cottage and there was an issue with an important part of it. In fact, we booked the cottage... See more

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Rated 5 out of 5 stars

We spent a week at Coastview. The views were breathtaking, overlooking the sea. The house was incredibly well equipped, with everything you could need. It was a three minute walk to the beautiful,... See more

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Rated 1 out of 5 stars

Turned up for new year to a freezing cold cottage and with no wood or coal supplied for the burner. We couldn't adjust the heating as it was being controlled by the owner over 200 miles awa... See more

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Rated 5 out of 5 stars

Everything was amazing, perfect little hideaway whilst also being in a great location to explore Cornwall. The owners were so lovely, I couldn’t recommend it enough.

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Rated 5 out of 5 stars

First time using this company. Will def use again. Property home cottage in St Byran was beautiful. Communication with company was excellent and easy to book.

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Rated 5 out of 5 stars

Lovely, unique property, it had everything we needed and more, very quiet, gardens are beautiful, short walk to the shore and pub. Ideal for access to the water. Highly recommended.

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Rated 5 out of 5 stars

Glebe House - St Mawes What a cosy little cracker of a cottage! Glebe House wrapped us up in its warm, welcoming charm — like a fisherman's cottage with a big cuddly jumper on.

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Rated 3 out of 5 stars

Stayed at a property through Classic Cottages, which was chosen on the strength of reviews on their website, and their claim that they publish all guest reviews, good or bad. The stay was generall... See more

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Rated 4 out of 5 stars

We had a wonderful stay in this lovely apartment. The location was absolutely perfect — everything you could possibly need was right on the doorstep, from shops and restaurants to easy access to l... See more

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Rated 5 out of 5 stars

We stayed at Great Ash Barn near Crediton, Devon. Booked through Classic Cottages. The property was everything we wanted and more, the views over the countryside incorporating the calves,... See more

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Rated 5 out of 5 stars

I cannot find any fault with Classic Cottages. Their admin is spot on and there is always someone at the end of the phone should you need them. The bungalow we stayed in is superb ( we have stayed th... See more

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Rated 1 out of 5 stars

Tried to book a place. Received one email saying "we need to check some details". Received a second email saying "dont forget to book". Tried to use the link to book and was unable to book. Called and... See more

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Rated 5 out of 5 stars

Have used this company to book 2 holidays now and both have been superb houses in great locations and true to their descriptions. Good value and great communications.

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Rated 1 out of 5 stars

The Holiday Let "Gulls Roost" Cornwall, managed by Classic Cottages, was dirty and smelly. The curtains on the lounge by-fold doors were mouldy . It looked like the mould had been there doe sometime.... See more

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Rated 5 out of 5 stars

Last minute trip. Super place, as advertised, great location. Garden was great. Does not have all the mod-cons, but that was fine for our family of 4 plus dog. Great value.

Rated 5 out of 5 stars

Good company to book with kept us updated at all times can’t fault our experience with them thank you Classic Cottages

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Rated 5 out of 5 stars

This was our first time booking with Classic Cottages and for our next holiday in the UK we will certainly use them again. Very straightforward and easy booking, from looking at the easy to navigate... See more

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Rated 5 out of 5 stars

We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings. I think we were one of the first few guests staying. Thank you so... See more

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Rated 2 out of 5 stars

Booked a week in a cottage in Longborough through this company. There were issues with the property I contacted them about and they didn't even have the courtesy to reply. The property, Bank Cottage,... See more

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Rated 5 out of 5 stars

High Tide is a great apartment to stay at in Falmouth, not only is it clean, spacious and very comfortable but it is well placed for access to the town and all the amenities' that can be found there... See more

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Rated 5 out of 5 stars

I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s... See more

Company replied


Company details

  1. Cottage
  2. Holiday Home
  3. Vacation Home Rental Agency
  4. Vacation Rental

Information provided by various external sources

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

641 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent experience with Classic Cottages

My experience with Classic Cottages was great from the initial booking right through to my stay. The property was absolutely beautiful, clean and well equipped. There was a 24 hr number and a local housekeeper who answered my initial queries when I arrived. The beds were comfortable, and the overall care and customer experience was great. Would highly recommend.

11 October 2025
Unprompted review
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Reply from Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found the booking process and service to be good. Thanks for letting us know how much you enjoyed the property too. Hopefully we will see you back soon. Classic Cottages

Rated 5 out of 5 stars

Great apartment in a great location.

Great apartment in a great location. Easy booking process. Excellent arrival/departure instructions. Ideal for couple, within easy walking distance of bars, restaurants, supermarkets, bus and rail services.

27 September 2025
Unprompted review
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Reply from Classic Cottages

It's great to hear that you found the booking process nice and easy, thanks for taking the time to share, and we're thrilled that you loved the property too! Classic Cottages

Rated 5 out of 5 stars

Cobbles point holiday

Our first visit to cobbles point at Bigbury on sea ,wow what a great location and fabulous views couldn’t have asked for more perfect 👌 thank you Howard and Sandra martin

3 October 2025
Unprompted review
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Reply from Classic Cottages

We are pleased to hear that you enjoyed this fantastic property. It is a very special with very special views. We hope we will be able to welcome you back there again soon. Classic Cottages

Rated 5 out of 5 stars

We stayed in Hobbit Corner

We stayed in Hobbit Corner. Lovely cottage. Everything you could ask for. Really comfy. Beautifully styled with quality furnishings.
I think we were one of the first few guests staying. Thank you so much.

20 September 2025
Unprompted review
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Reply from Classic Cottages

We are so glad you enjoyed it. Thank you for your feedback. Classic Cottages

Rated 5 out of 5 stars

The perfect cottage to relax and enjoy the peace and beauty of this location.

I stayed at Bridge Pool Cottage with a friend and we both loved it. It is a beautiful cottage with everything we needed. The cottage location is central, so it is very easy to explore Cornwall’s beautiful places, from coastal walks and hamlets to St. Michael’s Mount and it was always such a joy to return in the evening to the peace and beauty of the cottage. The wood burning fire added to the lovely cosiness and falling asleep at night to the sounds of owls calling was dreamy.

I really enjoyed my morning cup of tea in the wonderful conservatory, watching the beautiful birds, the serene countryside and the relaxing flowing river. I also enjoyed the beauty of watching the occasional early autumn leaf catching the light of the morning sun as it gently floated down to the river. It truly is a magical place.

The Camel Trail is close to the cottage which is suitable for walkers, cyclists and horse-riders. One morning we had a lovely leisurely stroll to the Snail’s Pace Cafe and I had the best full English vegetarian breakfast I had tasted, my friend also enjoyed a full English breakfast too. Walking on the trail in the evening we were delighted to see bats darting above our heads and later enjoyed looking up at the starry night sky free from the light pollution of the city.

Thank you to the owners Trevor and Kathryn, our stay at your cottage was one I will treasure, a wonderful treat for both of us. Had we had another week, we would have been very happy to spend the rest of our holiday relaxing and enjoying the cottage.

20 September 2025
Unprompted review
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Reply from Classic Cottages

It sounds absolutely perfect and magical. Thank you for sharing your thoughts on what sounded like a fantastic holiday. Classic Cottages

Rated 5 out of 5 stars

Mount view Safari tent Ludgvan

Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares greatly about making his guests stay a 5 star experience

19 September 2025
Unprompted review
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Reply from Classic Cottages

We're thrilled to hear you had a great stay! Thanks for taking the time to post a review. Tanya, Classic Cottages

Rated 5 out of 5 stars

Classic cottages recommended

First time using classic cottages will use again
They audit and check their properties from what we can see That makes an accurate and good stay You know what you read is what you get

20 September 2025
Unprompted review
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Reply from Classic Cottages

Thanks so much for the lovely review and we are glad to hear that you found everything to be as expected. We do try our best! We look forward to helping you again in the future. Classic Customer Support

Rated 5 out of 5 stars

An excellent holiday at Rowes Cottage

We had an excellent holiday at Rowes Cottage near Mullion, Cornwall. It is a single storey cottage, very well fitted out and with excellent views over the fields to the sea in the distance. Booking via Classic Cottages was easy and efficient. We have stayed here several times and thoroughly recommend both Rowes Cottage and Classic Cottages!

5 September 2025
Unprompted review
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Reply from Classic Cottages

Thank you so much for your review and we are glad to hear that you continue to enjoy this property and the area. Hopefully we will see you back again soon. Classic Cottages

Rated 5 out of 5 stars

Just home from a great holiday in…

Just home from a great holiday in Ventnor (IOW).
Great apartment, well equipped and welcome pack on arrival. Fantastic sea views and the apartment was exactly as the photos show- looking forward to my next visit.

12 September 2025
Unprompted review
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Reply from Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Rated 1 out of 5 stars

Very Unclear

Tried to book a place. Received one email saying "we need to check some details". Received a second email saying "dont forget to book". Tried to use the link to book and was unable to book. Called and they said someone else booked on the exact dates. They claimed a third email was sent - it wasn't. Terrible and unclear service. We'd spent the bets part fo a month trying to find the perfect spot for us. Very unclear and disappointing process. I had my card ready to pay when booking. This seems absurd that you wouldn't just take my money when I tried to book. Weird.

18 September 2025
Unprompted review
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Reply from Classic Cottages

We are so sorry for this. We have looked into this and it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that going to a lot of trouble to find your perfect property for your holiday, only to find your reservation has expired and been cancelled, without it being clear that this would happen at that time on that day, would be extremely disappointing. We are urgently looking into how we can make this clearer for guests so as to avoid such disappointing news. We are so sorry again for this oversight and hope that you can still find that perfect property for your holiday, and thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Rated 3 out of 5 stars

V poor customer service - bad comms blamed on customer (Updated see below)

Edit: I have upgraded this review. My unhappiness was really due to the initial customer service. While that did upset me I really appreciated the response to this review acknowledging things could have been done better...it's not about blame, it's about making it easier. So thank you

I reserved a holiday and was sent 2 emails both saying they would hold the reservation until Thursday 28th, came to pay and they had let someone else book it.

I called and was told it's exactly 24 hours (which wasn't mentioned anywhere on the 2 emails I got) and it's tough luck I should have read the policy (which there was no mention of or link to in the emails). Apparently as well it's not 24 hours, it's by the end of the working day and I should have realised that when they said 'we will hold until the 28th' this either means a certain time on the 28th or the end of the working day, whichever comes sooner.

I was disappointed by missing out on our trip. I was more disappointed by the customer service. If there was a time I needed to pay by it should have been with the date on the reminder emails, I shouldn't have to guess, I don't think it was unreasonable that 'We'll hold your dates until Thursday 18th' meant I assumed if I paid on the 18th that was OK. They could have acknowledging this might be an issue or confusing and perhaps they could consider rewording their reminders. But instead they said it was my fault for not reading the specific policy or assuming the date would finish at the end of working day (although clearly they take bookings/reservations/payments outside of the working day). I felt there was no understanding, no awareness that they might be able to improve what they do and just rudeness.

They may well be great if it goes to plan, but don't expect any empathy if there are issues.

19 September 2025
Unprompted review
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Reply from Classic Cottages

We are so sorry for this. We have looked into this and it is not your fault; it seems our emails are not making it clear when the deadline is for confirming your booking. We appreciate that this would have been disappointing, and we are so sorry if the response you had only made it feel more like it was your fault. We are always looking at ways to improve our service, so we are now urgently looking into how we can make this clearer for guests in future. We are so sorry again for this oversight and the unsympathetic response. Thank you for raising this so that we could investigate it and make the necessary improvements. Classic Cottages Customer Support

Rated 5 out of 5 stars

Great

The cottage had parking and was only 2 minute walk to the coast. They is pubs in walking distance. A short walk to town centre. Cottage was done to high standard. Had all the equipment you need for a relaxing stay. Not far to Dawlish.

6 September 2025
Unprompted review
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Reply from Classic Cottages

It sounds like the cottage and location were perfect for you. Thanks for the review. Classic Cottages

Rated 5 out of 5 stars

Wooda Holiday Park was excellent

Wooda Holiday Park was excellent. Warm friendly welcome, excellent facilities great location. The accommodation was modern clean comfortable well equipped just perfect. Found the accommodation on Classic Cottages who service and help arranging was easy, professional just perfect. Thank you.

8 September 2025
Unprompted review
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Reply from Classic Cottages

We are glad you liked the property and enjoyed all the facilities at Wooda Holiday Park. There is certainly something for everyone there. We hope to have the opportunity to help you again in the future. Classic Cottages

Rated 5 out of 5 stars

great company great experience our…

great company great experience our apartment at St Ives was stunning even better than the description

11 September 2025
Unprompted review
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Reply from Classic Cottages

We're delighted to hear this! Thanks for sharing your lovely review. The Classic Team

Rated 5 out of 5 stars

Wonderful place, with breath taking views of the sea

We spent a week at Coastview. The views were breathtaking, overlooking the sea. The house was incredibly well equipped, with everything you could need.
It was a three minute walk to the beautiful, sandy beach. There was a local pub, minutes away and another two lovey cafes, which also served great food.
We would definitely stay there again!

31 August 2025
Unprompted review
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Reply from Classic Cottages

It certainly sounds like you had a fantastic holiday. Those views are stunning aren't they? We are glad you enjoyed it. Classic Cottages

Rated 5 out of 5 stars

Excellent all round

We were very pleased with the quality of our cottage, and received an excellent service from Classic Cottages.

29 August 2025
Unprompted review
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Reply from Classic Cottages

Thank you so much for your review and we are glad to hear that you enjoyed the property. Classic Cottages

Rated 5 out of 5 stars

A really lovely peaceful stay in…

A really lovely peaceful stay in accommodation - The Dolls House, Branscombe - that is beautifully presented and maintained. Would happily recommend. Thank you everyone at Classic Cottages for another thoroughly enjoyable and relaxing break.

31 August 2025
Unprompted review
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Reply from Classic Cottages

We are so pleased that you enjoyed it. Thanks for the review. Classic Cottages

Rated 5 out of 5 stars

Great company, fantastic customer service

Great company, with fantastic cottages. Have been with them for years, not had a bad property. Latest one The Haven near Port Isaac was outstanding. Easy booking procedure, great customer services they will help with anything you need. Highly recommend

31 August 2025
Unprompted review
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Reply from Classic Cottages

Thanks for your review. We are always glad to be able to help and very pleased to hear that you have always enjoyed the properties that we market. Hopefully we will see you back again soon. Classic Cottages

Rated 5 out of 5 stars

Want a relaxed vibe? You've found it

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout.
Garden is secure for your children and pets.
Great touchs: charcoal provided for BBQ, dishwasher pods,washing up liquid etc.
Everything was beautifully clean, none of that ick feeling of not wanting to use or touch here.
Wonderfully relaxed feel to this Bungalow.

22 August 2025
Unprompted review
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Reply from Classic Cottages

Thank you for your lovely review. We are so glad to hear how much you enjoyed this property. It certainly sounds like it was perfect for you. Classic Cottages

Rated 5 out of 5 stars

Couldn’t recommend highly enough

Couldn’t recommend highly enough. Having had an extremely bad experience with a competitor, Classic was, once again, excellent. Highly recommend

9 August 2025
Unprompted review
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Reply from Classic Cottages

Thanks so much for the lovely review. We are pleased to help and we will hopefully see you back again soon. Classic Cottages

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