Clarks - Yeovil Reviews 50

TrustScore 4.5 out of 5

4.7

27 Middle Street, BA20 1LF Yeovil, Somerset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A huge thank you to the charming and very helpful manager at Clarks shoe shop in middle street Yeovil on Saturday the 2nd of May. He was extremely careful and thorough when measuring my Grand daugh... See more

Rated 5 out of 5 stars

Visited Clarks in Middle Street, Yeovil this morning. Despite being busy, Diane looked after us very well, finding ordered shoes for me straight away and successfully taking great care of my wife who... See more

Rated 5 out of 5 stars

A first visit to Yeovil, popped into Clark’s. The staff delivered customer service as it used to be, friendly, helpful and not at all pushy. I was assisted by Sally and her colleague was also very... See more

Rated 5 out of 5 stars

Thanks again to Yeovil Clark’s for making school shoe fitting such a breeze. Diane was brilliant and very calming - she went the extra mile to help my teenage daughter find shoes that fitted well and... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 27 Middle Street, BA20 1LF, Yeovil, Somerset, United Kingdom

  • 01935423800

4.7

Excellent

TrustScore 4.5 out of 5

50 reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Can not praise Clark’s Yeovil enough

Can not praise Clark’s Yeovil enough! Especially Diane. I made an appointment online to take both my children to have their feet measured. However, we were particularly looking for school shoes (first ones) for my 4 year old son. He likes comfortable shoes like crocs ect most of the time so I knew this was going to be challenging. He instantly fell in love with some shoes that had a little football key chain on. (Not in his size) At this point I thought the appointment would be over. Luckily, Diane interacted with him so well and got him back on track. He ended up with a great pair of shoes he walked out the shop with them on. I couldn’t have been happier!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality shoes, friendly and helpful staff

I required some shoes for a family event, I hate shopping for clothes! Arriving at Clarks, I was greeted by Chloe, the store manager. She was so helpful I forgot my loathing of trying on shoe after shoe. I knew what I was after and she found me the right pair immediately. Chloe was really friendly, engaging and helpful, she made my experience easy and quick and I walked out with a new pair that fitted perfectly and look great. Nice one Chloe, thank you. I like Clarks, they for well, are made well and will look good for years to come.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Chloe (Yeovil branch)

Chloe in the Yeovil branch was particularly helpful today. I couldn’t see what I wanted and was about to leave the shop when Chloe asked if she could help. She found the shoes online for me and I’ve ordered two pairs to be delivered. Really good customer service.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Diane in the Yeovil store was super

Diane in the Yeovil store was absolutely lovely with my 3 year old. She was calm, gentle, very thorough and good fun. She gave my little boy time to get a feel for several shoes which helped us to make the right choice. I was really, really pleased with the shoes and service. Could not fault. Thank you!

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Looking for kids shoes

I went today Sunday 20th to get my son shoes I had great advice to get the them with the security that if the shoes won't fit my son I could return back the lady was very welcome and professional

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal service

I phoned ahead to check stick at this store. I was assured that they had the product in stock. I lost an hour's pay & drove 40 mins to find they had nothing. Appauling

14 July 2025
Unprompted review
Clarks - Yeovil logo

Reply from Clarks - Yeovil

Hi Smudger,

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

We would love the opportunity to understand more about your visit as we are always looking for ways to improve the service we provide. Please contact our Customer Care Team with the full details of your complaint, via the link below, who would be happy to assist you further.

https://www.clarks.com/contact-us

Thank you for taking the time to leave us a review and we hope to hear from you soon –Angela

Rated 5 out of 5 stars

I visit the Yeovil branch of Clark’s…

I visit the Yeovil branch of Clark’s twice a year for new school shoes for my sons and always served by a lovely lady Diane, which I now request to see only now. She is so kind, patient and knowledgeable. Nothing is too much trouble and it’s always a pleasure to visit twice a year and not a chore especially with small children. Fantastic service in the Yeovil store and it’s well stocked, clean and tidy

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Clarks shop assistant, Yeovil.

Despite the shop being extremely busy with parents and children buying school shoes, the shop assistant, Dianne, who served us at Clarks in Yeovil was extremely helpful and went above and beyond the norm. She made the whole experience a pleasure, I would definitely shop there again.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased shoes & slippers in…

Just purchased shoes & slippers in Yeovil Clarks ,a very pleasant experience assisted by a knowledgeable & very helpful Abi who went up & down stairs several times for different sizes, this is what makes shopping a pleasure, thank you again Abi

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great attitude shown by the staff, Abi and Anton in the Clark’s shop Yeovil on 18th Nov.
Thank you for your can do attitude when I ordered 2 pairs of children’s boots.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Anton at the Yeovil store was fantastic! Very helpful and polite and very patient and kind with my daughter who needed new shoes. Thank you! Amazing service, thank you!

2 November 2024
Unprompted review

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