Clarks - Peterborough Reviews 152

TrustScore 5 out of 5

4.8

73 Queensgate, PE1 1NS Peterborough, Cambridgeshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to get grandson some new shoes, staff really polite and helpful. Lauren was our salesperson and was very friendly and helped my grandson choose his shoes, had a lovely conversation with him while... See more

Rated 5 out of 5 stars

Krystle is kind, patient, and always smiling. She always manages to meet my needs and find the right shoes. I'm so grateful; I wish there were more such friendly salespeople. Thank you so much. Best r... See more

Rated 4 out of 5 stars

I was dreading buying school shoes the weekend before school starts, but I was in and out in 10 minutes. Alyssa (in Queensgate), was polite and efficient. She showed my son the options, checked his si... See more

Rated 4 out of 5 stars

We was served by Jack trying to get my 3 year old a new pair of trainers. She didn't want to have her feet measured (normal threenager behaviour) however he was very patient and allowed her to try on... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 73 Queensgate, PE1 1NS, Peterborough, Cambridgeshire, United Kingdom

  • 01733348995

4.8

Excellent

TrustScore 5 out of 5

152 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The assistant was warm and Welcoming

The assistant was warm and welcoming, making the experience feel personal and pleasant. Kayla, the sales clerk, was absolutely awesome — knowledgeable, friendly, and went above and beyond to help. Great service all around!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Krystle H had excellent customer…

Krystle H had excellent customer service when I visited for shoe care. Not only did she serve me with a professional and friendly attitude, I witnessed her serve other customers with the same attention as myself. She was very knowledgeable and advised the correct care needed. I'd recommend asking for her customer service every time!

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Joke company

Usual nobody contacted me and auto response !! Joke.

23 June 2025
Unprompted review
Clarks - Peterborough logo

Reply from Clarks - Peterborough

Hi Spinny,

Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for.

We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact.

https://www.clarks.com/contact-us

Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -

Rated 5 out of 5 stars

Hioleta was great

Hioleta was great, she helped us with buying our daughter’s first pair of shoes! Very good service! We will be back!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Great with SEND kids

We were served by Wioleta at Peterborough store last Saturday.
We had wonderful experience at the store. Wioleta was accommodating to the needs of our autistic daughter and went at her pace. She was knowledgable and informative about different products.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Kayla

Excellent service from Kayla at the Peterborough store today! She worked tirelessly to find the right fit and style shoe for my daughter. After nearly a hour, of we found the right pair in store (and another 2 pairs to be delivered) All in all a really positive experience.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Visited the Peterborough store and was served by Lauren who I found most pleasant and efficient. Went out with the shoes I have been looking for for ages.
Thanks

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I was helped by Krystle at the Peterborough store. She couldn’t have been more helpful and I left with 4 pairs of shoes.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Very kind to young children

I went into clarkes Peterborough queensgate and I was helped by Jack, he was really kind. He measured my little girls feet and helped us pick out some trainers, she is only 3 and got upset trying them on and he was really patient, gave us lots of time and even got some colouring out for her to do. Really lovely to have such kindness and patience from the staff.

23 March 2025
Unprompted review

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