Went to get grandson some new shoes, staff really polite and helpful. Lauren was our salesperson and was very friendly and helped my grandson choose his shoes, had a lovely conversation with him while... See more
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Krystle is kind, patient, and always smiling. She always manages to meet my needs and find the right shoes. I'm so grateful; I wish there were more such friendly salespeople. Thank you so much. Best r... See more
I was dreading buying school shoes the weekend before school starts, but I was in and out in 10 minutes. Alyssa (in Queensgate), was polite and efficient. She showed my son the options, checked his si... See more
We was served by Jack trying to get my 3 year old a new pair of trainers. She didn't want to have her feet measured (normal threenager behaviour) however he was very patient and allowed her to try on... See more
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
73 Queensgate, PE1 1NS, Peterborough, Cambridgeshire, United Kingdom
- 01733348995
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Replied to 98% of negative reviews
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Friendly service and professionalism
Olivia was in training, however very careful to details and patient. My little one was very well looked after and spoiled.
Thank you for your friendliness and professionalism!
The assistant was warm and Welcoming
The assistant was warm and welcoming, making the experience feel personal and pleasant. Kayla, the sales clerk, was absolutely awesome — knowledgeable, friendly, and went above and beyond to help. Great service all around!
Thank you to Jack for a swift measuring…
Thank you to Jack for a swift measuring and fitting of shoes for my wriggly toed Grandson.
With your help and support I purchased a beautiful pair to help him walking.
Lauren was really kind and helpful
Lauren was really kind and helpful. She found solutions to problems quickly and with understanding.
Krystle H had excellent customer…
Krystle H had excellent customer service when I visited for shoe care. Not only did she serve me with a professional and friendly attitude, I witnessed her serve other customers with the same attention as myself. She was very knowledgeable and advised the correct care needed. I'd recommend asking for her customer service every time!

Reply from Clarks - Peterborough
Fantastic service from Jonti who…
Fantastic service from Jonti who measured my daughter’s feet, brought different options to try on and treated her like a princess by helping her put them on. He was fantastic at offering options to upsell, what a great service.
Hioleta was great
Hioleta was great, she helped us with buying our daughter’s first pair of shoes! Very good service! We will be back!
Wioleta was absolutely amazing and…
Wioleta was absolutely amazing and helpful. My daughter loved her new walking shoes and she has received soo many complements ☺️☺️
Great with SEND kids
We were served by Wioleta at Peterborough store last Saturday.
We had wonderful experience at the store. Wioleta was accommodating to the needs of our autistic daughter and went at her pace. She was knowledgable and informative about different products.
Wioleta is a credit to Clark’s
Wioleta served us today in Clarks and was instantly a breath of fresh air. She was so patient with my 11 month old boy, was interested in his name and was a sweetheart.
Excellent service from Kayla
Excellent service from Kayla at the Peterborough store today! She worked tirelessly to find the right fit and style shoe for my daughter. After nearly a hour, of we found the right pair in store (and another 2 pairs to be delivered) All in all a really positive experience.
Great service
Visited the Peterborough store and was served by Lauren who I found most pleasant and efficient. Went out with the shoes I have been looking for for ages.
Thanks
Very helpful
I was helped by Krystle at the Peterborough store. She couldn’t have been more helpful and I left with 4 pairs of shoes.
My experience with Violeta was great…
My experience with Violeta was great and kind, she made my day better, also I win £5 as well.
Violet ⭐️
Violet was approachable, welcoming and knowledgeable. Wonderful, friendly service.
Violeta was very helpful and very…
Violeta was very helpful and very friendly in helping us buy our daughter Annie some new shoes. Her customer service is second to none. Thank you.
Very kind to young children
I went into clarkes Peterborough queensgate and I was helped by Jack, he was really kind. He measured my little girls feet and helped us pick out some trainers, she is only 3 and got upset trying them on and he was really patient, gave us lots of time and even got some colouring out for her to do. Really lovely to have such kindness and patience from the staff.
Violeta was very nice in measuring my…
Violeta was very nice in measuring my toddler’s feet size and helping me choose the best shoes for her. I always find the perfect shoes for my little one at Clarks!
Had to have a resize done on our baby…
Had to have a resize done on our baby boy, Lauren was great very understanding and patient with us, great service.
Defo come back and do the same again when new shoes needed
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