Ashley served me in the Cardiff city centre store, they were very friendly and extremely helpful from the moment I needed some assistance to serving me at the till, thanks Ashley
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A huge thank you to Ash at St David’s Shopping Centre in Cardiff for his friendly service and assistance when we were shopping for summer sandals.
Considering this was peak school shoe buying season we were seen swiftly for measurements and the style of shoes we were after arrived quickly to try on. Hafsa was super friendly and knew what shoe we... See more
Ash in Cardiff provided great service. I have a particular issue with bursitis in both heels and Ash helped me to find what i hope to be a great pair of shoes to alleviate my particular issue.
Company details
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
St Davids Centre, 64/66 Queen St, CF10 2GQ, Cardiff, Cardiff, United Kingdom
- 02920390619
4.9
Excellent
171 reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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5 Stars for Ash at Cardiff Queen St…
We were helped in the children’s section at the Cardiff Queen St. branch by Ash, who was very polite, helpful and attentive. We also found exactly what we were looking for (specific school shoes, for a choosy school girl 😁)
27 July 2024
Unprompted review
Holly in the Cardiff store was friendly…
Holly in the Cardiff store was friendly and helpful. I was getting my baby boy’s feet measured for the first time and Holly made it an easy process for me and I appreciated her help!
15 July 2024
Unprompted review
We had a great experience at Cardiff’s…
We had a great experience at Cardiff’s Queen street branch. My little girl needed her feet measured and Melissa was so helpful and kind. She made it a lovely experience and we left with new shoes and sandals.
8 July 2024
Unprompted review
Ash was really helpful
Ash was really helpful. I’d had a problem buying a sale bag online as the website wasn’t giving me the option of click and collect at the Cardiff city centre store. So I went in and they found the bag for me very quickly so I could buy it there and then.
10 June 2024
Unprompted review
Bought 3 pairs with the help of Ash
Ash in Cardiff was very helpful and patient with me and my 2yr old. He was very happy to help and always had a smile on his face. Great experience overall
21 June 2024
Unprompted review
jack from the Cardiff store is a top…
jack from the Cardiff store is a top bloke, very helpful. In and out in 10 minutes
17 June 2024
Unprompted review
ASH was great in helping me find two…
ASH was great in helping me find two lovely shoes at a bargain.
Many thanks for the courteous and pleasant service Ash
9 June 2024
Unprompted review
Helpful Ash
Ash was very helpful in finding the perfect shoes to wear to my son’s wedding. They made sure they were comfortable, stylish and ensured I had the correct and safe products to care for them.
4 June 2024
Unprompted review
Ash in Cardiff is Brilliant
Was helped by Ash in the Cardiff store and he was an absolute delight.
Approached as soon as I walked in, measured my son and helped us to choose the loveliest dinosaur shoes with the best fit. He took my budget and style choices in account and bought me a suitable selection. Also advised on how to care for them.
He was also wearing a lovely outfit with the best shoes prompting me to look at making a purchase for myself!
Personalised service and I hope to see him next when purchasing shoes for my children.
30 May 2024
Unprompted review
Tristan was very patient and helpful
Tristan was very patient and helpful
24 May 2024
Unprompted review
Customer service lacking. Clarks isn't what it used to be
We visited Clarks today for a pair of shoes for my grandson who is 17 months. I hadn't been in Clarks for many years but disappointed with the selection and the service. Although the pair of shoes we eventually bought are lovely. We waited quite a while to be measured even though the shop was quiet and they didn't check the shoes are thoroughly as they used to. Just was underwhelmed by the whole experience 😭
13 May 2024
Unprompted review
Reply from Clarks - Cardiff
Hello Sarah,
Thank you for taking the time to share your experience with us. We would love the opportunity to put this right, so please use the link below to contact our team who will be happy to assist you further.
https://www.clarks.com/en-gb/contact-us
We hope to hear from you again soon.
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