Clarks - Belfast Reviews 401

TrustScore 5 out of 5

5.0

Donegall Place 14, BT1 5BA Belfast, Northern Ireland, GB


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See what reviewers are saying

Rated 4 out of 5 stars

The staff were very helpful in guiding me for sizes and styles for what I wanted. Things got busier while I was there so there were some delays and confusion in who was asisting me, but everyone was... See more

Rated 5 out of 5 stars

We visited the Belfast Clarks store at the weekend and had an absolute gem of an experience, thanks entirely to Jenny. She was knowledgeable, patient, and genuinely enthusiastic about helping us find... See more

Rated 5 out of 5 stars

This is the second time I've went to store with my little girl, the staff are so helpful and friendly and made the experience really lovely, Jenny always takes the time to go through what baby shoes a... See more

Rated 4 out of 5 stars

The boots and the shoes are a five star experience. Online experience I give full marks also. Same for in-store experience.


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • Donegall Place 14, BT1 5BA, Belfast, Northern Ireland, United Kingdom

  • 02895442025

5.0

Excellent

TrustScore 5 out of 5

401 reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Brilliant Belfast Store

Myself & my daughter were in the Belfast City Centre Store today & was assisted by Angela. I was buying shoes for my Dad. Angela was so friendly & welcoming.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought our first pairs of Clarks with Jenny

We visited the Belfast Clarks store at the weekend and had an absolute gem of an experience, thanks entirely to Jenny. She was knowledgeable, patient, and genuinely enthusiastic about helping us find the perfect fit, making our first ever Clarks purchase feel special rather than just a transaction. The kind of service that's rare these days. Jenny is a real credit to the store and deserves serious recognition. We'll absolutely be back next time we're in Belfast!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

School shoes for a teenager

Buying school shoes for a teenager is never that much fun, but Angela at the city centre branch of Clarks in Belfast was very relatable. She spoke well with our teenager and helped greatly in picking a good style of shoes that everyone was happy with. Thank you very much

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Angela at the Belfast Clarkes store…

Angela at the Belfast Clarkes store was friendly and helpful. I bought two pairs of shoes with the 20% discount and the attentive and kind service made it an easy process. Thank you!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I've went to…

This is the second time I've went to store with my little girl, the staff are so helpful and friendly and made the experience really lovely, Jenny always takes the time to go through what baby shoes are available and if there is something not available she sorced them online for me. I love going into the Clark's store because I know it's always going to be a lovely experience. Thank you Clark's Belfast & Jenny you are doing a fab job :) Karen & Baby Eden

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Going further with customer service

I was in the branch in Donegal Place Belfast recently and was delighted with the help I received from both Paul and Jenny. Having been in many shops that day, it was so refreshing to get such friendly and helpful service from these staff members. I don't have enough adjectives to describe how helpful they both were. So much that I had to send in this review. Thank you Jenny and Paul. You really made my day

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Jenny K from the Belfast store was…

Jenny K from the Belfast store was amazing fitting our child with their first shoes. She was lovely and attentive and made sure we knew about the 20% off for our shoes today too which we made use of!!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Opinion of Clarks changed

I have visited the Belfast city centre shop a few times before and left unimpressed. However yesterday I was very impressed with Angela who spotted me aimlessly looking and focused all her attention on my requirements. I was sold a pair of shoes - I didn’t passively buy. She did a good job for me and Clarks. I am happy that she upsold - I also bought shoe protection spray. She should be a highly valued staff member.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely, friendly, helpful and professional staff

Lovely friendly, helpful and professional staff in Clarks, Royal Avenue, Belfast today. From the young man who greeted us as we went into the store to Jay, who was so helpful and nothing was too much trouble for him. The store manager (I didn’t get her name) was really friendly too. Great service, well done and thank you to everyone!

28 March 2026
Unprompted review

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