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Clark & Rose (Removals) Limited Reviews 

1,124
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and respectful handling of belongings, often going the extra mile to provide exemplary service. Many highlight the efficiency and carefulness of the moving teams, ensuring items arrived in good condition and making the entire process stress-free. People also frequently noted the excellent communication from both office and moving staff, keeping them well-informed and making interactions smooth and reassuring throughout their move. However, some customers also noted occasional issues with timing and logistics. A few people experienced delays, such as teams arriving later than scheduled or issues with vehicle capacity leading to extended delivery times for some items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its excellence from start to... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the proactive communication and... See more

Product

People report ambiguous experiences with the product, with some customers praising the professional packing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpful, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 weeks ago we used Clark & Rose to move us. Brandon, his team, Joe, Tyler and Oliver were just brilliant (Thanks chaps!) They worked incredibly hard from start to finish over 3 days and treated our... See more

Rated 5 out of 5 stars

Nothing too much trouble! Moving out and moving in were trouble free. The team worked methodically, checking with us at each stage. Everything was completed quickly and smoothly and we never felt... See more

Rated 5 out of 5 stars

Moved our household from Aberdeen to Switzerland. Communication was great. Prompt responses to questions & problems dealt with quickly. Packers were efficient & very careful. At the other end the staf... See more

Rated 5 out of 5 stars

The Clark and Rose team were really excellent - from the planning stage, the actual move days, and the post-move collection of boxes. The move itself was quite challenging, lots of indoor and outdoor... See more


Company details

  1. Moving and Storage Service

About Clark & Rose (Removals) Limited

Written by the company

Get a quote online budget Contact us
Who are Clark & Rose?

Clark & Rose is a leading removal and storage company within the UK, carrying out local, national, European and international moving. Alongside that, we provide safe, secure storage facilities either for short-term storage between home or longer-term storage, for example while posted abroad. We have a network of branches from Aberdeen in the North to London in the South, all linked by a state-of-the-art IT system to maximise efficiency and communication.

Why trust Clark & Rose to handle your move?

Established in 1906, we have a wealth of experience and expertise built up over that time. We believe that our experience and unrivalled planning are the keys to providing a successful and stress free move.

When it comes to organising a successful, trouble-free removal, we consider our staff and their combined experience to be one of our greatest assets. Whether you are moving around the corner, or across the ocean, we ensure the whole operation runs smoothly and with minimum stress.

We are also long-standing members of the British Association of Removers (BAR) and their prestigious overseas group for international moving. We abide by their Code of Practice approved by the Trading Standards Institute, meaning you receive the best service and level of reassurance.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,124)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Quality Company

We can only give full praise for the company. They have been brilliant from start to finish. No problem has been too great not to be solved, their prompt action avoids any worries, and the entire team has been a pleasure to work with.

17 June 2026
Rated 5 out of 5 stars

Nothing too much trouble!

Nothing too much trouble!

Moving out and moving in were trouble free. The team worked methodically, checking with us at each stage. Everything was completed quickly and smoothly and we never felt rushed or pressured to complete the process.
Team members were prompt, polite and respectful of our possessions.

1 April 2026
Rated 5 out of 5 stars

All round excellent service

I used Clark & Rose removals & storage for my move from Bristol to Aberdeen. From the very outset the staff were friendly & professional. They were very knowledgeable and priced competitively. My furniture and belongings were going into storage for 6 months before I could then move into my new house in Aberdeen.

The staff involved in both removals were fantastic, very friendly, considerate to the property and worked hard.
When the time came to get my property moved into my new house again the staff were excellent and had the van emptied in a very quick time.

From the beginning my contact with Veronica at the Aberdeen office was professional and friendly. Whenever I had a query or a problem she would help straight away and always found a solution.

I would highly recommend this company for any removals and also storage.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

Size matters!

We've used Clark and Rose for a number of house moves over the last 25 years or so, and have always been impressed with their levels of care and efficiency. This time unfortunately, the lorry provided following assessment of our move, was not quite big enough, so we are anticipating a two to three week delay in delivery of some items. Whilst this isn't ideal, we are grateful for the care taken with our main shipment, and for the empathetic approach to me having to manage packing day on my own, as my husband was already at our new home with our dogs, etc. Only one very minor incident of damage occurred, which, given we were moving from a 6-bedroom house, wasn't bad at all.

18 May 2026
Rated 5 out of 5 stars

Great crew very hardworking

Great service , very professional and hardworking crew , took great care with all our possessions and made the move as stress free as possible .
I would recommend them to anyone else moving .

Thanks

1 May 2026
Rated 5 out of 5 stars

Fantastic staff from start to finish

Fantastic staff from start to finish from Scott who provided the quote, to the many removal guys who were all professional, friendly and very helpful. Special thanks to Veronica who was very kind and helpful when our move in date was amended.
I would highly recommend Clark and Rose and I would use them again.

22 April 2026
Rated 5 out of 5 stars

Relocating from Australia to London

Relocating from Australia to London the team at Clark & Rose (Removals) handled the UK leg. The entire process from initial introductions, coordinating customs clearance, to the timely delivery of our shipment that was flexible to our convenience was handled expertly. The staff are friendly, super helpful and very responsive - we could not have asked for more. Highly recommend.

18 May 2026
Rated 5 out of 5 stars

Glad we chose Clark and Rose for Canada to UK moving.

Clark and Rose were chosen to help us move from Hamilton, Canada to London, UK. They booked the Canadian side of packing with Armstrong moving. Lynn was our main point of contact and she was excellent in her communications; both in a friendly capacity as well as timely. The team of 3 that offloaded our contents were all equally brilliant, professional and courteous. I can't remember everyone's names, but Morris was one of them (we got talking about science as we waited for the lift, so that name stuck), but the entire team were careful with our belongings: they stacked heavy items first, with the lighter ones to the top. They did not throw anything from one to the other and were very careful handling our contents, which we sincerely appreciated.

28 April 2026
Rated 5 out of 5 stars

Fantastic team from start to finish

Fantastic team from start to finish. Cheerful, efficient, polite, nothing was too much trouble. We had a very long wait to access our new property which meant the guys had to offload essentials and then return the following day - again, all this done with the utmost efficiency.
I wouldn’t hesitate to use Clark and Rose again, they may not be cheap but they are worth the money and their efficiency means the customer has one less thing to worry about.

1 May 2026
Rated 1 out of 5 stars

This is the most disgraceful removal…

This is the most disgraceful removal company one could ever have the misfortune of using. I have so many precious antique items which have been in my family for generations which were destroyed by this useless company. They also managed to destroy a 2 year old Miele Washing machine. Avoid this company at all costs!!!!!

4 December 2025
Unprompted review
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Mr Black,

Thank you for taking the time to share your feedback. We are very sorry to read your comments and to hear that you feel disappointed with your experience.

While our assessment may differ from your account of the nature and extent of the claim, we take any concerns regarding damage very seriously, particularly where items hold personal or sentimental value. As outlined in our previous correspondence, we undertook a thorough review of both the move and the claim submitted. The claim was assessed based on the information available and in line with the terms and conditions of the agreement; regrettably, it did not meet the criteria for acceptance.

We appreciate that this outcome is not the one you had hoped for. Our team is committed to handling all matters professionally and respectfully, and we are sorry if your experience has led you to feel otherwise.

Should you wish us to revisit any aspect of your claim, or if you would like further clarification on our decision, we would be very happy to assist. Please do not hesitate to contact us directly.

Yours sincerely,

Clark & Rose

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