I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more
Company replied
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
Company replied
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
Company details
Information provided by various external sources
Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.
Contact info
1.1
Bad
249 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Clara Olivia
Thank you so much, for your great feedback
FANTASIE BIKINI TOP
THE ITEM I PURCHASED WAS GREAT. FANTASTIC CUSTOMER SERVICE
10 July 2017
Unprompted review
Reply from Clara Olivia
Thank you Monica for your lovely comments
Excellent service with no quibble …
Excellent service with no quibble returns
8 July 2017
Unprompted review
Reply from Clara Olivia
Thank you for taking the time to leave us feedback, Lizzie. We're delighted that you enjoyed the experience.
Reply from Clara Olivia
Thank you so much, Meira. We are grateful for all feedback.
Good customer service
Good customer service helpful staff sorted problem
24 June 2017
Unprompted review
Reply from Clara Olivia
We're glad we were able to help and thank you so much for the feedback.
As a customer from outside the UK I had …
As a customer from outside the UK I had a problem logging on to their web-site. In fact I was unable until I received a slightly different link after e-mailing them about the problem. This type of problem is easily fixed but if not prevents customers from placing orders.
16 June 2017
Unprompted review
Reply from Clara Olivia
Thank you very much - we really do appreciate all your feedback
Easy and straight forward transaction
Easy and straight forward transaction.
Just wish the company stocked more colours (but guess that is really down to the manufacturers)
12 June 2017
Unprompted review
Reply from Clara Olivia
Thank you for the excellent feedback. As a small company it's hard to keep multiple ranges in stock, so we concentrate on the most popular colours, but we will take your comment under consideration.
Very good service & products arrived in …
Very good service & products arrived in perfect condition. I like the periodic discounts as well
11 June 2017
Unprompted review
Reply from Clara Olivia
That's great feedback, thank you. We're glad to see the offer emails are getting through
Very happy
The website was user friendly, I'm very happy with my purchase, the items I bought were of good quality and a good fit. They were packaged well and came in good time.
11 June 2017
Unprompted review
Reply from Clara Olivia
Thank you so much for taking the time to review us, we're so glad you are pleased
very good experience
very good experience. i would recommend this company.
11 June 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your continued support.
i am very pleased
i am very pleased. the product arrived in a reasonable time and communication was good.
10 June 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your great feedback and continued custom - we really appreciate it.
I am a satisfied customer
I am a satisfied customer
Thanks for the wonderful service
4 June 2017
Unprompted review
Reply from Clara Olivia
Wow! Thank you very much for your kind words.
Quick delivery of bras which fit …
Quick delivery of bras which fit beautifully
3 June 2017
Unprompted review
Reply from Clara Olivia
Thank you very much - we are delighted that you like your purchases
The item was received very quick.
1 June 2017
Unprompted review
Reply from Clara Olivia
Thank you for posting this review
First time I used this site
First time I used this site. Prompt delivery. Unfortunately too small but refunded immediately. Will use again.
30 May 2017
Unprompted review
Reply from Clara Olivia
Thank you - we really appreciate your feedback.
Happy with Clara Oliva's return/refunds
I received two bras which did not fit. I returned them and the cost was reimbursed really quickly.
28 May 2017
Unprompted review
Reply from Clara Olivia
Thank you for the review. We are always happy to refund or exchange any purchase, up to 12 months after sale.
Reply from Clara Olivia
Thank you for taking the time to review us.
Super selection
Fantastic selection. Great update information. Products arrived quickly and very satisfied with items purchased. Would highly recommend and will definitely purchase from here again.
19 May 2017
Unprompted review
Reply from Clara Olivia
Wow, what a great review! Thank you very much, Geraldine.
Lovely company selling gorgeous items.....
Lovely company selling gorgeous items............will use again and again - with thanks.
18 May 2017
Unprompted review
Reply from Clara Olivia
Awww! Thanks Amanda - you made us smile!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.