Claim Flights - Flight Compensation Service Reviews 498

I tried to make a claim on their website for a 12 hour delay with Turkish Airlines but the delayed flight was showing on their website at a totally incorrect original take off time, so I could not register my claim.

In the past week I have called this company four times to point out the error and ask how to make a claim and had to give all the relevant information four times over (as you are not given any kind of reference number when you call), and each time I have been assured that someone would call me back and sort out the problem at their end out so I could register my claim in the usual way or else over the phone.

They haven't called or emailed me back once in over a week, so the service provided has been absolutely hopeless. There's no point me making further calls to them as the same thing will just keep on happening.

I am really annoyed at having wasted so much time. I chose to use this company as it had good reviews but my experience with them has been terrible so I could not possibly recommend them.

MY REPLY TO THE RESPONSE FROM CLAIM FLIGHTS.

The reply I have received is just nonsense and doesn't even make sense and is not remotely 'helpful' (and don't get me started on the fact that in their reply they couldn't even spell the word planes properly - instead spelling it 'plains').

I know the correct original flight time and have it on all my documentation from the airline including my boarding card stub which I still have, so to suggest I made a mistake in the flight time or this flight didn't exist is just absurd. And no it was not accidentally missing on their list of flights - it was definitely there but with the WRONG departure time.

Why did they even bother to reply if they just spouted rubbish? All they had to do was acknowledge there was an error in the departure time on their web site (as had already been done by the people who took my phone calls after they looked at their own web site) and say they had put it right now and I could go online and now make the claim in the normal way - or else they could have asked me to contact them again by phone and assured me they would deal straight away with my claim.

So basically they have provided terrible service and then doubled down and provided an even worse service with their nonsensical and inaccurate reply, yet they say in their reply that they 'take full responsibility' - how and in what way?

Why would anybody have confidence in a company that not only cannot admit to and deal with a simple mistake on their systems, but who then don't do anything to correct the mistake and facilitate a legitimate claim, but instead suggest I am some kind of idiot who misread the list of flights on their web site. Then they hope their reply 'clarifies' things and is 'helpful' - well duh, no it isn't SO I CHALLENGE THEM TO TRY AGAIN TO SORT OUT THEIR OWN MISTAKE.

Oh and for the record, I have just checked three other flight delay claim companies and they ALL have the correct departure time for my delayed flight showing on their web sites.

Prompt responses and kept me up to date on the process of the claim.

I am sorry to say that I am not satisfied with the service of this company. I still have to received the flight compensation even though I got an e-mail on the 8th of Oct. stating that the tranafer is on its way and it takes 10-15 working days to receive it. The communication is really bad. I e-mailed and I got no respose. I also called on Friday last week and they promised to call back but so far nobody did. The thing is that me and my husband were on the same flight and he has already received his full compensation whereas I haven't and on top of that I pay commission. I don't mind paying as long as it is for the right service.

She was so professional in dealing with my claim, And always communicated with me
Agnieszka was more than Helpful , And I would recommend this claim company to anyone

Thomas Willox

10/10 service working with Agnieszka and the team on a recent flight rebate from Dublin to JFK with Delta. After a 4+ hour delay, Agnieszka filed all of the paper work on our behalf and got us the refund within 3 months. Would highly recommend this company/Agnieszka in future.

The process was very straightforward, I got assigned a case agent quickly and gave all the necessary information. She informed me that the process will take a few months and I got my compensation after those months. Very happy about it!

I have contacted them to help me get a compensation for a delayed flight. I also made a complaint directly from the official website of the air company and managed to get a full refund.

Told ClaimFlight that I have resolved the matter privately with the company and they requested money because they thought they had initiated the claim without giving me any proof.

via email they threatened legal action against me, a private citizen, I highly recommend to stay away from this company.

Highly recommended! Super service! Communication at the highest level! Refund from the airline recovered.

After a little research, after our flight got delayed for 7h, I used the Claim Flights service to get the compensation that we were allowed to get. Couldn't have gone smoother.

Thank you Agnieszka for professional service!

It took 3 months to get compensated and Agnieszka Fanslau was professional throughout the whole process. Good job!

Great support and communication in solving the claim with airline.

Great experience working with Agnieszka Fanslau.She is very professional.I highly recommend the service

Very good contact
Professional and efficient service

Superb service from Agnieszka Fanslau - always prompt to reply to emails, very reliable and honest. Great service and fast compensation received!

Agnieszka was very helpful and the claim was processed in a matter of days! Definitely recommend.

From the very first communication with Mrs Agnieszka Fanslau it was crystal clear what needs to be provided for the claim, what's the process and the timeline. Follow-up communication and updates were provided timely. Very positive experience and positive outcome with claim received from Ryanair!

This company did what we were unable to do. Our flights were canceled. wehn we asked compensation the ailine ignord us. Claim flights DID get our compenastion. 100% satisfied ! THX !

Miss Fanslau was very patient and understanding with me

I had a great experience working with Agnieszka Fanslau. She was very professional, responsive, and clear in her communication. The entire process was handled efficiently, and I felt well-informed at every step. I highly recommend her services and would not hesitate to reach out again if needed.

I just started the process of submitting my request for two passangers were we missed our flight connection on LH because of their first flight delay which delayd our final destination arrival by around 19 hours and got us another connection flight to AMS, it seems easy to submit the information but i will come back here once finished to share the updates,