First and last time I order there, staying by MMI. Very poor delivery service, the delivery was supposed to be delivered between 12 noon and 8 pm, 8.45pm we finally reached the company, they could... See more
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Citywide Drinks put an incorrect address on the order and as such the order seems lost. As the card payment went through (billing address was correct), it obviously was not my error. And now they're... See more
Company replied
Update: I have received my parcel on time. It is packaged very securely. Obviously there were concerns with the communication but the company replied to me with what I see to be a reasonable apology... See more
Company replied
Service was amazing ! My order came super fast and was better than I expected.I came from Belgium and hosted a party in London and found this company. They were constantly reassuring and everything ca... See more
Company details
Written by the company
Citywide Drinks Your New Favourite Online Alcohol Shop! Welcome to Citywide Drinks: where you'll find every delicious and high-quality alcoholic drink you desire – whether you need a broad assortment for a party, are looking for an old favourite of yours for a get-together, or want to bulk-buy for a larger event. Aside from offering all the drinks you'd expect in our online shop, we specialize in selling vodka, wine, champagne, and Bailey's, including a wide selection of each. Our team of experts is committed to bringing you top-notch tipples and stellar customer service. Cheers!
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London , United Kingdom
- Info@citywidedrinks.com
- citywidedrinks.com
3.1
Average
21 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
First and last time I order there
First and last time I order there, staying by MMI.
Very poor delivery service, the delivery was supposed to be delivered between 12 noon and 8 pm, 8.45pm we finally reached the company, they could not inform on the delivery time, but it was on the way was the information without any specific delivery time.
26 September 2025
Unprompted review
This company is a complete scammer…
This company is a complete scammer ordered some items two months ago said they had none of them in stock and will refund. They have not refunded my money now I’m having to try and claim it back through PayPal. They will not reply to my emails. Stay away from them it’s not worth the hassle
12 December 2024
Unprompted review
Stay away they ignore my email
30 December 2024
Unprompted review
Order never received and no response to…
Order never received and no response to emails chasing!
16 December 2024
Ordered from city wide drinks and I can…
Ordered from city wide drinks and I can tell you that they don't miss, happy with the service and loved how quick my order came.
Would recommend this to everyone
5 April 2024
Unprompted review
Great service
Ordered a few bottles for a party from there and they came super quick, service was friendly. Will definitely order more bottles from them again when needed.
11 April 2024
Unprompted review
Service was amazing
Service was amazing ! My order came super fast and was better than I expected.I came from Belgium and hosted a party in London and found this company. They were constantly reassuring and everything came on time. Will 100% reccommend 🤩.
5 April 2024
Unprompted review
Lovely drinks
I ordered some drinks, i loved them, they came in time, i would recommend this place as they have met my needs.
12 April 2024
Unprompted review
I ordered a bundle of drinks for my…
I ordered a bundle of drinks for my party and they arrived days before. They got also got the new flavoured drinks that are out for example ciroc lemonade, etc.
One of my go to site to buy my drinks from
5star
12 April 2024
Unprompted review
Give them a go
Update: I have received my parcel on time. It is packaged very securely. Obviously there were concerns with the communication but the company replied to me with what I see to be a reasonable apology and followed up with a parcel delivered on time. So as promised, iv updated my review to suit the end experience. Thank you for my order 😊
I'm starting to regret ordering. Ordered Monday and it said Thursday delivery. I paid and it changed to between Thursday-Monday. I wouldn't have ordered if it wasn't going to be here until Monday. Since then iv not even had an email update or anything which is odd in comparison to most places. If it turns up then I'll remove this and start again, but just be wary if you want reassurance, or want a quicker gift, I wouldn't use these.
8 April 2024
Unprompted review
Reply from Citywide Drinks
I sincerely apologize for the inconvenience and frustration caused by the delay in your order and the lack of communication. Your feedback is invaluable to us, and we take it seriously.
Please understand that while we strive to maintain timely deliveries and clear communication with our customers, there are instances when unexpected circumstances arise, causing delays in processing orders. However, this does not excuse the lack of updates on our part, and we deeply regret any inconvenience this has caused you.
Please rest assured that we are actively working to resolve the issue and expedite the delivery of your order. Additionally, we are taking steps to improve our communication processes to ensure that such incidents are minimized in the future.
Your satisfaction is of the utmost importance to us, and we sincerely apologize for any inconvenience caused. If you choose to reject the order and seek a refund, we completely understand, and we will expedite the process accordingly.
Once again, we apologize for the inconvenience and appreciate your understanding and patience. If you have any further questions or concerns, please feel free to contact us. We are here to assist you in any way we can.
Reply from Citywide Drinks
Thank you for your kind feedback! We're delighted to hear that you found our communication satisfactory and customer-oriented. At Citywide Drinks, we prioritize providing excellent service and meeting our customers' needs.
Item did not arrive
Item did not arrive.
Poor communication from the company, they kept pushing back the refund/resend date. No refund or product received after 3 weeks and minimal responses to email communication.
1 January 2024
Unprompted review
Reply from Citywide Drinks
Dear Josh Booden,
We sincerely apologize for the inconvenience you experienced with your order, and we appreciate your patience during this unfortunate situation.
After thoroughly investigating the matter, it has come to our attention that the delivery company was responsible for the delay and the non-delivery of your item. We understand the frustration this has caused you, and we share your disappointment in the poor communication that ensued.
Please be assured that we take such incidents seriously, and we have taken immediate steps to address the issues with the delivery company to prevent similar occurrences in the future.
In light of the challenges you faced, we have processed a full refund for your order. We understand that this resolution is overdue, and we genuinely apologize for the extended wait and minimal responses to your emails. Our customer service team is actively working to improve communication channels and response times to avoid such delays in the future.
We value your feedback as it helps us identify areas for improvement. If there is anything else we can do to make amends for this inconvenience or if you have further concerns, please do not hesitate to reach out to our customer service team directly.
Once again, we apologize for any frustration this situation may have caused. Thank you for bringing it to our attention.
Sincerely,
Citywide Drinks
Customer Service Team
I’ve ordered from here over 3 times…
I’ve ordered from here over 3 times now. Always delivers, and overall good service!
10 October 2023
100% reliable
Website was easy to use, drinks arrived on time, all bottles were individually wrapped in the box. Package was handled well it was sealed with a fragile sticker. 100% reliable.
Definitely recommend !
6 September 2023
Unprompted review
Reply from Citywide Drinks
Thank you so much for taking the time to leave this fantastic Trustpilot review! We're delighted to hear about your positive experience with our service.
It's wonderful to know that you found our website user-friendly and that your drinks were delivered promptly. The fact that all bottles were individually wrapped in the box and that the package was handled with care, and sealed with a fragile sticker, shows our commitment to ensuring your items arrive in perfect condition.
We're incredibly proud to have earned your trust as a reliable provider. Your recommendation means a lot to us, and it's our goal to consistently meet and exceed your expectations.
Should you ever need anything in the future or have any feedback to share, please feel free to reach out. We're here to serve you and look forward to your continued satisfaction.
Cheers to more excellent experiences ahead!
Warm regards,
Citywide Drinks Team
Mistake on part of Citywide Drinks
Citywide Drinks put an incorrect address on the order and as such the order seems lost. As the card payment went through (billing address was correct), it obviously was not my error. And now they're asking me to contact Royal Mail to resolve the issue. Why should I do their work for them?
Citywide contacted me and informed that they were working at resolving the issue. Hopefully, the problem gets resolved soon to everyone's satisfaction.
11 September 2023
Unprompted review
Reply from Citywide Drinks
Dear Sherifa,
I understand your frustration, and I sincerely apologize for any inconvenience this situation has caused. You are absolutely right; it is our responsibility to correct this issue, and you should not have to take on this task.
I want to assure you that we take this matter seriously, and we are taking immediate action to resolve it. We will contact Royal Mail ourselves to rectify the incorrect address and ensure the delivery is rerouted to the correct location,
Your payment went through without any issues, and this error was entirely ours. We appreciate your patience in this matter, and we are committed to ensuring that your order reaches you as soon as possible.
If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you, and we will keep you updated on the progress of resolving this issue.
Thank you for your understanding, Sherifa, and for giving us the opportunity to make this right.
Best regards,
Excellent service
The service was excellent the product was well packaged and delivered swiftly it arrived on time and the website layout is great easy to use
31 August 2023
Unprompted review
Reply from Citywide Drinks
Thank you very much for taking the time to share your feedback with us. We're thrilled to hear that you had an excellent experience with our service.
We strive to provide top-notch service, and it's wonderful to know that you found the product well-packaged and the delivery swift and punctual. Our team works diligently to ensure that your orders arrive in pristine condition and on time.
We're also pleased that you found our website layout easy to use. We want your shopping experience to be as seamless as possible, and your positive feedback on the website is greatly appreciated.
If you ever have more feedback or need assistance in the future, please feel free to reach out. We're here to serve you, and your satisfaction is our priority.
Thank you for choosing us, and we look forward to serving you again.
Best in the business
Got all the drinks you need, for an affordable price.
Delivers on time and very reliable.
I recommend everyone to go order their drinks from city wide drinks
2 September 2023
Unprompted review
Reply from Citywide Drinks
Thank you so much for your glowing recommendation! We're truly honored to receive such high praise from you.
We take great pride in offering a wide selection of drinks at affordable prices while ensuring on-time and reliable delivery services. Your satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible.
We're grateful for your recommendation and for choosing Citywide Drinks as your beverage supplier. If you or anyone you know ever needs drinks in the future or if you have any questions, please don't hesitate to reach out. We're here to serve you with excellence.
Cheers to more enjoyable experiences with Citywide Drinks!
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