CityStore Self Storage 

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Rated 5 out of 5 stars

CityStore excellent service and friendly staff at Chalk Farm Camden Store Malden Crescent London NW1. I came back after vacating a unit in 2017 as we are having major building work repairs this sum... See more

Company replied

Rated 5 out of 5 stars

Came here because the storage unit i had been renting from another company increased their fees by 63%, that's correct 63%. Staff more than willing to go the extra mile, accessible whenever though cha... See more

Company replied

Rated 5 out of 5 stars

Neville Levy arranged storage for me at very short notice. Citystore Aylesbury is a large site & despite being very busy Mr Levy made me feel that I was customer number 1. He was courteous, very frie... See more

Company replied

Rated 4 out of 5 stars

Fantastic service - walk round Offered to ensure you knew how to work everything and where aids were to transport goods to lock ups. Best deal about at present and variety of payment options availab... See more

Company replied

Company details

  1. Self-Storage Facility
  2. Warehouse

Written by the company

CityStore Self-Storage has storage centres in Camden and specialises in providing safe, secure and accessible storage rooms for both home and business use.


Contact info

All reviews

(586)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Neville you as very professional and welcoming at all steps of the process. I could not have asked for better service

28 June 2021
CityStore Self Storage logo

Reply from CityStore Self Storage

Thank you for your lovely review Steve. Neville will be pleased.

Rated 5 out of 5 stars

I found the administration officer…

I found the administration officer covering the reception at the Houghton Regis depot to be efficient and courteous. She explained everything clearly and was very pleasant to deal with.

28 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us a great 5 star review Deborah!

Rated 5 out of 5 stars

Self storage

Came here because the storage unit i had been renting from another company increased their fees by 63%, that's correct 63%. Staff more than willing to go the extra mile, accessible whenever though charges for out of hours access. Only had the unit for just under two weeks but current events lend towards cautious optimism for a good long term relationship.

28 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us such a wonderful review Mark.

Rated 5 out of 5 stars

A very efficient operation from start…

A very efficient operation from start to finish. Neville explained everything to me very well and it’s been a real pleasure to do business.

20 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us such a wonderful 5 star review Peter.

Rated 5 out of 5 stars

Guys are super helpful

Guys are super helpful, been using them for years for both business and personal storage. Very handy for services like DHL, guys there always bend over backwards to get stuff done! Highly recommended!

11 June 2021
Unprompted review
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Reply from CityStore Self Storage

Thanks for your kind review Dan, its much appreciated ⭐⭐⭐⭐⭐

Rated 1 out of 5 stars

The owner of the place is super rude…

The owner of the place is super rude and unhelpful. I have used their service before on three occasion and each time the staff helped me print out documents that I needed to ship with the DHL service they offer and advertise (note that they charged me for this I am not asking for free printing). This time, however, the manager refused to print out anything (including a simple label) without any explanation. On top of this he was super rude about it and made some smirky comments.

Edit: I have specifically told them that the document is related to a shipment I want to do with DHL. So the companies response that they only print out documents related to shipment makes no sense!

10 June 2021
Unprompted review
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Reply from CityStore Self Storage

Hi Tolga, Yes we are a DHL service point and are more than happy to print out any documents that relate to any orders that we process directly. For all other orders that are not directly processed by us I am afraid you do have to arrange your own label printing. We are sorry you feel you had a bad experience. Our employee said they were polite and explained the situation.

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Convenient location. Better pricing than the competition. Sensible opening times.

6 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us a wonderful review Tom!

Rated 5 out of 5 stars

Very professional service offered by…

Very professional service offered by Neville. It is our first time using self storage and we were very pleased. Many thanks.
Sandra and John Borns

6 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us a wonderful 5 star review!

Rated 5 out of 5 stars

perfectly located

perfectly located, amazing facilities, friendly knowledgable staff, great value.

3 June 2021
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Reply from CityStore Self Storage

Thank you for leaving us a wonderful 5 star review Joyce!

Rated 5 out of 5 stars

Great service

Staff were knowledgeable, professional and most helpful. The whole process was straightforward and easy. The price of my unit was also exceptionally value for money.

31 May 2021
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Reply from CityStore Self Storage

Thank you for your wonderful review Debbie!

Rated 5 out of 5 stars

Super easy

Honest and helpful staff, was really easy to set up the initial agreement, would recommend :)

26 May 2021
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Reply from CityStore Self Storage

Thank you for your lovely review Richard!

Rated 5 out of 5 stars

Helpful Friendly Great Service

I have used this company before and they are so efficient. Every single staff member is so helpful and nothing it too much trouble. They have a great selection of storage in all sizes and really help you to understand the size you will need and respond to emails very quickly. It is a pleasure to deal with them and a rarity to find such a service. Well done Camden City Store!!

25 May 2021
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Reply from CityStore Self Storage

Thank you so much for leaving us such a wonderful review Jennifer!

Rated 5 out of 5 stars

Great staff!

Great staff, really friendly and helpful.
Storage facility is really well set out with security being tight, happy in the knowledge my goods will be safe.

20 May 2021
CityStore Self Storage logo

Reply from CityStore Self Storage

Thank you for leaving us a 5 star review Jeanette!

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