CitySprint - Manchester Reviews 

1,251
TrustScore 5 out of 5

4.9

Unit 500 Metroplex Business Park, Salford Quays, M50 2UE Manchester, Lancashire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is the second recent delivery by this employee (M039) who went over and above what was expected for a delivery. He was courteous, friendly and managed to carry really heavy unwieldy items safely... See more

Company replied

Rated 5 out of 5 stars

Very pleasant delivery driver who carried the goods upto the front door. An excellent ambassador for City Sprint.M039.

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service from CitySprint from start to finish. Communication was outstanding throughout, with regular updates on my delivery. I was able to track my order in real time, see exact... See more

Company replied

Rated 5 out of 5 stars

I was advised of a time prior to deliver and the driver was prompt. He put the delivered items exactly where I asked as they were too heavy for me to handle. Very polite driver.


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service

Written by the company

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Contact info

  • Unit 500 Metroplex Business Park, Salford Quays, M50 2UE, Manchester, Lancashire, United Kingdom

  • 0161 8779348

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,251)

2,691 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've always experienced great service

I've always experienced great service. I've been allocated M039 and he is really great

2 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to learn that you consistently receive great service and that our employee is really great. We appreciate your positive feedback!

Rated 5 out of 5 stars

Kept updated with tracking + emails

Kept updated with tracking + emails, delivered in given timeframe anddelivery to safe place is a great option, driver friendly + courteous ( Miol Sohail ) all good thanks

1 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear you were updated with tracking and emails, and that the delivery was within the given timeframe. We appreciate your feedback regarding the safe place option and the driver's friendly, courteous service!

Rated 5 out of 5 stars

Big shoutout to the lovely Sohail…

Big shoutout to the lovely Sohail (M101) who delivered my tiles today! He was friendly, professional, and handled everything with real care. Delivery was smooth, right on time, and he made the whole experience stress-free. It’s rare to come across service that genuinely stands out, but this definitely did. Thanks again—you made a boring delivery feel like a great interaction!

1 May 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear the delivery was a great experience! It's wonderful knowing the friendly and professional service stood out and made everything stress-free. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Arrived during the indicated time slot

Arrived during the indicated time slot, item secured in the rear of the delivery van to ensure it would get damage, driver Mlel Sohail was polite and unloaded the boards in the prepared area.

30 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that your delivery arrived within the expected time! We appreciate your positive feedback regarding the care taken to secure your item and the driver's polite service in unloading it in your prepared area. Thank you!

Rated 5 out of 5 stars

The delivery man was very helpful and…

The delivery man was very helpful and professional
His name is mlol sohail

29 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that you had a positive experience with our delivery service. We appreciate your kind words about our helpful and professional team member!

Rated 5 out of 5 stars

Excellent

Great service

29 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We appreciate the positive feedback.

Rated 5 out of 5 stars

Deliver driver Mlel Sohail was very…

Deliver driver Mlel Sohail was very helpful and arrived within the allocated time

28 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

Hi Janet, thanks so much for taking the time to leave this feedback. We're delighted that everything went ok and you found our courier helpful!

Rated 5 out of 5 stars

Extremely helpful courier thank you!

Extremely helpful courier thank you! MO39 was the courier and he was very helpful thank you :)

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our courier was extremely helpful and provided you with a great delivery experience. We appreciate your positive feedback!

Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to track and a pleasant and helpful delivery driver

8 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery was on time and easy to track, and that our driver was pleasant and helpful!

Rated 5 out of 5 stars

Mlol Sohail did a great job

Mlol Sohail did a great job. On time, was friendly and delivered heavy gravel bags to just the place I wanted them on my drive. Whats not to like!

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our delivery was on time and that our courier was friendly and helpful, placing the heavy bags where you wanted them. We appreciate your feedback!

Rated 5 out of 5 stars

Fence panel delivery

Tracking for my order from Wickes was reliable and accurate. In fact my delivery was ahead of schedule. A friendly, helpful driver

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the order tracking was reliable and accurate! It's great to know our delivery arrived ahead of schedule and the driver was friendly and helpful.

Rated 5 out of 5 stars

Friendly and very helpful young man

Friendly and very helpful young man, thank you for going the extra mile

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're so glad to hear that our employee was friendly and helpful, going the extra mile for you! We appreciate your positive feedback.

Rated 1 out of 5 stars

Absolutely worse service

Absolutely worse service I've ever experienced time slot was 11am 3pm it's now gone 5 for the last hour it's showing on tracking as 2 stop and still on 2 stops and is miles away be at last another hour or more that's if it actually gets here

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We regret that our service did not meet your expectations and apologize for the delay. We appreciate your feedback and will investigate the delivery issues you encountered. We will now request your personal information.

Rated 5 out of 5 stars

Great service

The delivery was on time. The delivery guy (M039) was very friendly and professional and treated the order with care. Asked us exactly where we wanted it to put.

7 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that our team member was friendly and professional and handled your order with care! We appreciate you taking the time to share your positive experience and feedback.

Rated 5 out of 5 stars

Extremely smooth delivery of my tiles…

Extremely smooth delivery of my tiles with a very helpful driver. He helped me unload them round the back of my house. A huge, heavy load and he was only too happy to help me out by unloading them all himself. Driver M039.

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the driver was so helpful with unloading your heavy delivery. It's great to know that you had such a smooth experience. We appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

M039

M039
Very friendly and helpful driver, I would not hesitate to use again.
Great communication regarding delivery time.

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear the driver was so helpful and friendly! It's great to know you were pleased with the delivery communication. Thank you for your positive feedback.

Rated 5 out of 5 stars

The courier was friendly, polite and helpful

The courier was friendly, polite and helpful.
Our delivery was not light, 10 sheets of plasterboard and a door.
I would definitely recommend Wicks delivery.
The courier was M039 Manchester service centre .

10/10 for service.
Thank you

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're happy to hear that the courier was friendly, polite, and helpful when delivering your heavy items. We appreciate your recommendation of our delivery service and thank you for your 10/10 rating!

Rated 5 out of 5 stars

Very polite and helpful driver

Very polite and helpful driver, M039. Excellent service 10/10

6 April 2026
Unprompted review
CitySprint - Manchester logo

Reply from CitySprint - Manchester

We're delighted to hear that our driver was polite and helpful! We appreciate your positive feedback on the excellent service you received.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look