Friendly, cheerful courier who delivered 5 large wooden boards, as per order. He put them where I asked him to with no problem. Courier parked sensibly. Happy with delivery service and courier. Good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service provided once again by Shakil (B110). He was happy to wait whilst I finished preparing urgent samples to be sent across hospital sites and then delivered them promptly. I wanted to le... See more
Company replied
Items delivered by Bart in exceptionally hot weather. Unphased by the heat he provided a first class service within the time frame specified. He unloaded the items swiftly and with care. Would definit... See more
Company replied
Our delivery man was lovely - working today in 29 degree heat having to deliver our 5 bags of heavy sand - what a trooper! We gave him an ice lolly for his troubles and he was very appreciative! Lovel... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
United Kingdom
- 020 7880 1111
- citysprint.co.uk
4.9
Excellent
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very polite and helpful driver
Very polite and helpful driver, placed the Wickes door just where I wanted it. Many thanks
10 July 2026
Unprompted review
Excellent delivery
Excellent delivery, kept well informed, Driver (M039) was extremely pleasant and helpful. All round a great experience.
11 July 2026
Unprompted review
Cracking chap he could not be any…
Cracking chap he could not be any better
Many Thanks
Steve
11 July 2026
Unprompted review
Excellent
The delivery guy was excellent. Polite and great service. Would definitely use again. Driver M039
11 July 2026
Unprompted review
Great service
I had a delivery of items for the garden delivered including 10 sacks of salt which were 25kg each. The driver offered to lift them in to my property for me which was great for a 73 year old who can no longer exert himself. Brilliant service from NH42
11 July 2026
Unprompted review
Delivered with care
Delivered with care, very polite and professional.
The courier who delivered was NH42.
11 July 2026
Unprompted review
Good service on a hot day
The delivery of my flooring and gravel was well outside the quoted delivery window so I couldn’t be there to receive it, hence I’ve knocked one star off. However, it was a very hot day and my order was heavy and bulky, with the driver having to make several journeys up and down a path to leave it safe. I’d like to thank the driver of order no. 700054038 for the care they took in making sure my flooring was undamaged and nicely piled up.
9 July 2026
Unprompted review
Excellent service from Bart!
Just wanted to leave a quick review to thank Bart for delivering my Wickes order today. He was incredibly polite, professional, and followed my exact instructions for where to leave the items. Excellent customer service!
11 July 2026
Unprompted review
Really helpful delivery man
Really helpful delivery man, placed exactly where it needed to be and was very quick and friendly. Thank you for your help.
10 July 2026
Unprompted review
My courier even on the hottest day of…
My courier even on the hottest day of the year was polite and helpful and if he was to the point of throwing in the towel he didn't show it and a great mark of his character 👍 and upbringing
10 July 2026
Unprompted review
Very good delivery showed me how to…
Very good delivery showed me how to pick it up safely after I asked to give him a hand. Good fences, courier was M039
10 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery quick and they help move the…
Delivery quick and they help move the cement bags into my garden
10 July 2026
Unprompted review
Reply from CitySprint
We're happy to hear about your quick delivery and the assistance with the cement bags. We appreciate your positive feedback!
Delivery driver SC64 was very polite…
Delivery driver SC64 was very polite and helpful, helped take to Delivery round to the garden.
10 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear that our delivery driver was polite and helpful, assisting you with your delivery. We truly appreciate your positive feedback!
Friendly and helpful delivery…
Friendly and helpful delivery service. The driver (NH20) was ontime and also helped me to return back incorrect items.
3 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that our delivery service was friendly and helpful! We appreciate your positive feedback regarding the driver being on time and assisting with incorrect items.
Reply from CitySprint
Thank you for your kind words and positive feedback about our courier.
Amazing delivery
Amazing delivery. Really nice driver! Order in good condition. CF19-BART.
10 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that your delivery was amazing and that our driver was really nice! We appreciate you letting us know that your order arrived in good condition.
Very helpful and professional delivery…
Very helpful and professional delivery gentleman. He checked that it was the correct item being delivered and placed it where requested.
Credit to your business.
Courier number NH20 from Nottingham service centre
8 July 2026
Unprompted review
Reply from CitySprint
We're delighted to hear about your positive experience with our delivery service! We appreciate your kind words about our delivery gentleman's professionalism and helpfulness in placing your item where requested.
Courier CF36 Kash
Courier CF36 Kash
Kash was brilliant. An Above and Beyond Service.
Thank you Kash
8 July 2026
Unprompted review
Reply from CitySprint
We're so happy to hear that you had such a positive experience and that the service was above and beyond. We appreciate your kind words and thank you!
Great delivery driver SC64
Great delivery driver SC64, was very helpful and courteous. This the second time I have had this delivery driver and another great delivery experience.
9 July 2026
Unprompted review
Reply from CitySprint
We're so pleased to hear that your delivery driver was helpful and courteous, and that you had another great delivery experience! We appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.