City Relay Reviews 2,396

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to major attractions, public transport, and vibrant neighborhoods. Many people also commend the staff for their helpfulness, professionalism, and efficient service, making check-in and communication smooth. The quality of the facilities, including cleanliness, comfortable beds, and well-equipped kitchens, is frequently mentioned as a significant positive. However, some customers also noted issues with property management, citing a lack of transparency, disorganization, and unresponsiveness in addressing concerns. A few reviewers reported significant damage to their properties and dissatisfaction with how these incidents were handled, leading to financial and emotional distress.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting its convenience and accessibility. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Facilities

Consumers find facilities to be positive, often describing them as clean, comfortable, and well-equipped,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Quality

People report positive experiences with quality, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The apartment was perfectly located within walking distance of all London’s major attractions in a safe area of mostly office buildings. The noise ceased early at the 2 wine bars close by. It was clea... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible Experience

Kelly has been helping me find my perfect home and she has been not only professional and timely but also kind, friendly, and welcoming. I would highly recommend Kelly and CityRelay for anyone searching for a home in London. Seriously the best!

28 September 2025
Unprompted review
Rated 5 out of 5 stars

awesome!!

I used City Relay to stay an apartment in South Quay and it was fantastic! Communication was fantastic and the apartment was just mind blowing. Location was spot on and the views were exactly what I wanted. Thank you so much for everything! Look forward to using you again for my next visit.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

I was a happy residence

I was a happy residence
I was a happy residence, the site was special and clean,and also the staff especially cooperative: akim courail -jones

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Hassel free airbnb

The apartment was unique and clean. They had taken care of most things i would need for my 12 days syay including nespresso pods.
Moreover they had responsive whatsapp chat and can deliver things to you in 1 hour.
Overall I had a great experience

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Very convenient

Had a very comfortable stay in the apartment. Will want to visit the place again. The location was also great !

23 September 2025
Unprompted review
Rated 5 out of 5 stars

loved the location

I loved the location of our apartment, right in the heart of Shoreditch. My friends and I were in London for a full weekend of soccer (Chelsea, Arsenal, and Tottenham games), so we ended up spending some time in the apartment to rest between stadium visits. The place was very clean and well taken care of, and I especially enjoyed the terrace. I also loved that it was right above a Tesco super convenient to grab anything we needed in less than 3 minutes!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect stay - perfect location

A spacious and well appointed modern apartment with everything you need for a stay in London. Super location with lively Angel Islington area with shops, dining and culture on the doorstep and just a brief walk away buzzing Exmouth Market. Couldn’t wish for a better location. The management team are friendly and super responsive.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

When looking for a place in London - choose City Relay

Looking for a place in London? Let City Relay help you find a wonderful spot for your stay. We enjoyed a perfect rental that was well managed and maintained, making our experience both comfortable and stress-free. The team was incredibly professional, with responses almost immediately, which made everything easy. We're already planning our next trip to London and will definitely be reaching out to them again for our rental needs.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

City relay were great to deal with

City relay were great to deal with. Very prompt in responding to emails and the check-in and check-out process was simple! Would use city relay again in the future

24 September 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience. It was a quiet flat located in a great area.The ambient was so warm and comfy.It a good suggestion to pass a good time with friends or family.

24 September 2025
Unprompted review

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