City Relay Reviews 2,399

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 267 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent location of the properties, often highlighting their proximity to major attractions, public transport, and vibrant neighborhoods. Many people also commend the staff for their helpfulness, professionalism, and efficient service, making check-in and communication smooth. The quality of the facilities, including cleanliness, comfortable beds, and well-equipped kitchens, is frequently mentioned as a significant positive. However, some customers also noted issues with property management, citing a lack of transparency, disorganization, and unresponsiveness in addressing concerns. A few reviewers reported significant damage to their properties and dissatisfaction with how these incidents were handled, leading to financial and emotional distress.

What people talk about most

Location

Clients share positive opinions on location, frequently highlighting its convenience and accessibility. Many... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Facilities

Consumers find facilities to be positive, often describing them as clean, comfortable, and well-equipped,... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and professionalism of... See more

Quality

People report positive experiences with quality, consistently praising the cleanliness and comfort of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The apartment was perfectly located within walking distance of all London’s major attractions in a safe area of mostly office buildings. The noise ceased early at the 2 wine bars close by. It was clea... See more

Rated 5 out of 5 stars

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby. Yet it’s only a 3... See more

Rated 5 out of 5 stars

We had an excellent stay at the Fulham Residences for 20 days. Check-in was smooth, the apartment was clean and spacey, furnished with new and stylish furniture and had a fully equipped kitchen. It pr... See more

Rated 5 out of 5 stars

This was an amazing location and an amazing apartment. There are three levels which allows you to be apart from your party or altogether on the first floor. The apartment was well equipped, the shower... See more


Company details

  1. Short Term Apartment Rental Agency
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Property Management Company

Written by the company

City Relay is the easiest way to make the most out of your property in London. Rent your property with us and enjoy a hassle-free life! We are London's most trusted property management company and letting agency well established since 2015. City Relay specialises in flexible letting where we blend short, mid and long lets to optimise your return which is usually 30% - 40% more than normal high street lettings.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

We stayed at the 2 bed apartment in…

We stayed at the 2 bed apartment in Islington. Communication was excellent and the flat was lovely. We especially liked the roof terrace, with views over St Paul’s and the Gherkin. We shall be re-booking again for next year.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a great stay

I had a great stay! The host was very welcoming, responsive, and made everything super easy. The place was clean, comfortable, and exactly as described. Check-in was smooth, and the host went out of their way to make sure I had everything I needed. I would definitely stay here again and highly recommend this listing to anyone visiting the area.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Great apartment in a good location

Great apartment in a good location, although not quite as secluded as the pictures make it appear (read: kitchen/living room are facing a busy street). Bed rooms are quiet enough, though.

Positive: Very nice interior design, public transport very accessible, restaurants close by, friendly and helpful staff.

Details to improve: main bathroom was rather chilly, dishwasher tabs and sponge missing.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Booked through airbnb

Booked through airbnb, Lovely flat as described, helpful and responsive management and the flat itself was near to earl’s court tube station, has everything you might need around, would definitely book it again, and it’s highly recommended.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

House boat to die for

Excellent and novel accomodation, beautifully furnished, decorated and equipped, Great views down the river, swans and ducks drifting by. Only let down by less than clear joining instructions.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Harlem Street (near Oxfort Street)

The home is located in a beautiful neighborhood (Harlem Street). It’s an area known for its clean and peaceful atmosphere, with many of the country’s top doctors’ clinics nearby.
Yet it’s only a 3–4 minute walk to Oxford Street — London’s famous shopping avenue with the best stores. Being able to shop and quickly drop things off at home is a huge advantage.
Train stations are just a 5-minute walk away, and because the flat is right in the middle of everything, Uber rides are affordable.

The home is clean, the beds are comfortable, and you can think of it as a spacious hotel room with a balcony.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Obviously too short staffed - terrible admin, watch out

I have 4 high end flats in Kensington & Chelsea and tried to call this Company 4 times to speak to someone about Management services. The phone rang continously and was not answered. The next time for a long time and then someone who did not seem to know anything took a message. 3 times again I called - NO ONE replied. If they can't manage themselves it holds no hope for tenants and property administration - I was with Hostmaker for 7 years until they went bust owing me £7000 and do not want to get bitten again.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Very nice stay !

Booked via Airbnb, a very nice stay. The team is extremely reactive and helpful.
The apartment in Marylebone was spotless and well equipped.
I won’t hesitate rebooking in the future!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Our team recently stayed at this Airbnb…

Our team recently stayed at this Airbnb while working on a local project, and we couldn’t have asked for a better experience!

The property was spotless, comfortable, and had everything we needed after long days on site. The beds were super comfortable, the kitchen was fully equipped, and the space had a real “home away from home” feel.

The host was fantastic, friendly, responsive, and made check-in and communication effortless from start to finish.

We really appreciated the thoughtful touches throughout the home and the quiet, convenient location. It made our stay smooth, restful, and stress-free.

We’d highly recommend this Airbnb to anyone visiting the area, whether for work or leisure and we’ll definitely be booking again next time we’re nearby.

The Team at A T Jones Building Services Ltd

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Cleanliness

Cleanliness, convenience, quiet, location. In short, everything.

Many thanks to Akim, who was professional, friendly and kind.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Was a great stay

Was a great stay! The apartment I stayed in was exactly as shown in the photos, was a great location, easy check in, clean and the service was fantastic. Would definitely recommend!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

The booking process was very easy

The booking process was very straightforward, and there was always someone available at short notice answer questions or resolve issues. The Appartement was very also clean and nice-so we thoroughly enjoyed our three-day stay in London/Peckham very much.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I stayed in one of their apartments and…

I stayed in one of their apartments and it was spotless. Very clan, classy and it was very easy to communicate with the host. I couldn’t recommend more city ralay for a hassle-free accommodation.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great stay at Pelican Warf

I stayed at a flat at Pelican Warf in Wapping. Very beautiful flat with the most beautiful view. Spacious and well decorated. Quiet, peaceful area. About a 8 minute walk to the train. Shops and restaurants close by. I would stay here again. Host was very responsive and flexible.

8 October 2025
Unprompted review

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