City Parking Reviews 

781
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenient locations and find the pricing to be reasonable for city parking. Reviewers often highlight the efficiency of the service, noting quick car retrieval and smooth drop-offs. The staff are frequently described as friendly, courteous, and helpful, contributing to a positive experience for many users. However, some customers also noted significant issues, particularly concerning payment where prepaid rates were not honored, leading to demands for additional fees. Some people were dissatisfied with staff behavior, reporting instances of aggressive or unprofessional conduct, and long wait times for car retrieval were a recurring frustration for several users. Additionally, a few reviewers mentioned concerns about facility navigation, cleanliness, or vehicle damage.

What people talk about most

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the staff as friendly,... See more

Location

Customers had ambiguous experiences with location, with many praising its convenience for places like MSK and... See more

Service

People report ambiguous experiences with service, with some customers praising the efficiency, friendliness,... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the rates reasonable and affordable,... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting being forced to pay a second time even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The garage is wonderful and the people are very kind. It was difficult yesterday morning because the facility was not adequately staffed to accommodate the Police Academy graduation and cars were line... See more

Rated 4 out of 5 stars

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

Rated 4 out of 5 stars

Wish there had been more options available in the location that I was looking for. The garage attendant at the garage that I ended up using was very nice and my car was waiting for me at my pick up t... See more

Rated 4 out of 5 stars

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because... See more



Contact info


3.6

Average

TrustScore 3.5 out of 5

781 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(781)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Went smooth with a hiccup

When I reached door was closed, then I had to call them to open, but the person said there is no space available, even though I had a reservation

I had to explain him that I made reservation through their website to get the door open and park the car.

16 March 2026
Rated 5 out of 5 stars

Such an amazing 0lace

The place was super easy to find which was good because I was running late to dinner with friends. The attendant was courteous and super helpful. He even made sure that I got in my car safely when I picked it up.

I would definitely use your garage again if I am in the area.

15 March 2026
Rated 5 out of 5 stars

Fun day in NYC

The parking attendant was very gracious and parked our car on time and then received our car when we came back. It’s a good experience.

8 March 2026
Rated 4 out of 5 stars

Good experience overall

Morning crew is great; took forever to get my car tonight for some reason. 2 people who arrived after me got theirs first. Maybe I drew a slow attendant? Normally tip at night but didn't because of the wait time

3 March 2026
Rated 5 out of 5 stars

Great Locataion and Great Price

Great Locataion and Great Price! I am a frequent visitor to NYC and always drive in. I just found this location and it is great - it is far enough away from the theaters that you aren't waiting in long lines for your car when the shows all end at the same time. The staff were great - there was plenty of room to safely navigate my vehicle (I sometimes am afraid I am going to bump into the wall it is so narrow - but not here. This is now my go to parking location in NYC!

25 February 2026
Rated 5 out of 5 stars

You reserve, they're open for you!

I've booked other places to park, and arrived only to be told the lot was full. NOT AT CITY PARKING - you book a spot, and they have it for you! And they are very kind during the transactions. My new "go-go" when I need to drive to NYC.

14 January 2026
Rated 4 out of 5 stars

Close parking at a reasonable price

We stayed at the Element Times Sq and they wanted $70 for overnight parking across the street. I decided to lookup Citypark and iy was $29 prepaid on 41st. Easy decision, easy location.

31 December 2025
Rated 5 out of 5 stars

Small but efficient garage

Though garage is very tight on space, attendant was great, let us use bathroom, told him what time we would be back. Car was accessible when we returned and we were on our way, no hassles.

30 December 2025
Rated 2 out of 5 stars

I have parked with City Parking for Several Years…

I have parked with City Parking for several years largely due to the convenient location. During that time I've incurred damage to my car amounting to almost $2000 -- Rats ate through the wires of the car....the front grill from the car was "missing" when I went to pick up the vehicle. The garage did NOTHING to address either issue and suggested it was not their responsibility.

19 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look