2 flats are coclroach infested
The staff are friendly. The flat is a bit expensive. However, at least 2 flats are infested with cockrpaches as of September 2025 and that won't change soon
22 September 2025
Unprompted review
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Company details
Written by the company
Plymouth based letting agency for students, professionals and families. We house over 1000 tenants across the city! We are a very black and white organisation that work to hit our goals of being contractually correct and delivering all housing and tenancy requires
Contact info
1 eastlake street, PL4 0qq, Plymouth, United Kingdom
- 01752 604242
- Info@cityletsplymouth.co.uk
- cityletsplymouth.co.uk
2.8
Average
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Filled in enquiry form - No Response
Left answer machine message - No Response
Rung again got through to someone. Filled in enquiry form for viewing - No response or follow up.
Property then Let Out
Poor customer service compared to other letting agents would not recommend to use as a prospective tenant.
31 August 2025
Unprompted review
Would 100% recommend
Honestly couldn’t recommend these enough, always so helpful sorted any issues we had with in a great time period. Communication is always top notch. I honestly can’t fault them. I would especially like to thank and recommend Paul and Debbie and would 100% use you guys again. Thank you again.
4 April 2025
Unprompted review
Extremely rude and unhelpful
Extremely rude and unhelpful, threatened to evict me when I questioned why my rent was increasing by over £150 per month. Never responded to any requests for things being fixed such as the oven, microwave, boiler, dryer, and lights. Lewis specifically was rude to everyone in the house share, the other staff were all helpful.
21 January 2024
Unprompted review
WORST SERVICE EVER!
So wish that I could give a ZERO!
Do not go with! Managers and directors don't care about you! They don't even know their own contracts and just use threats and try to boss you around.
Gone to the ombudsman with my complaint.
Again, the reply shows all they carry about is the money and not resolving a complaint or the fact that they didn't provide the wifi.
No rent arrears as I have paid up till next week and promised to pay if the ombudsman says that they are not in breach. I won't pay in full as I don't believe that they will refund
Don't trust at all.
12 July 2024
Unprompted review
Reply from Cityletsplymouth
Hi Simon
Thank you for taking the time to review. Please sort the rental arrears you have been chased for and we will await the ombudsman on your other claims.
Thank you
Warning: rude and awful
If you’re happy with the owner of the company acting like a defensive child when you have a problem, then by all means this letting agency is for you.
James will not deal with any problems you have with them, and instead will bully and harass you, and does not know how to handle complaints or communicate in a friendly manner. Atrocious and unprofessional behaviour.
12 January 2024
Unprompted review
Knowledgeable and helpful
Second year in this house has been great!
Nikki in the office is really helpful and knowledgeable and helped with some definition on the utility cap changes on the property.
Been with a few agencies and these guys have been the best!
15 March 2023
Unprompted review
Have been a tenant with CityLets for a…
Have been a tenant with CityLets for a couple of years now and they seem to always push for making the place better and it’s just been easy- first year we had house issues and they helped sort and since then havnt had any probs. They do chase if late on rent quickly but that seems fair. Was a student house now in a shared proffesional
17 August 2022
Unprompted review
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