Cityflowershop Reviews 15

Ordered flowers for delivery on my Anniversary to my wife. Flowers did not show.
1st email stated they would refund my money and sorry they were behind.
2nd email said sorry refund not pushed through do to an error of there own.
3rd email said flowers were delivered, responded to me as a completely new person and said as good faith they would refund half my money.

DO NOT PURCHASE , THEY WILL TAKE YOUR MONEY.

I wish I would have read these reviews beforehand. This is a fraudulent flowershop. It was for my daughter's 2nd wedding. I just wanted a boutinniere and a bouquet for the bride. There is no one who speaks English. They say it is family owned. it's a joke. after about 10 phone calls they sent my daughter a vase with some flowers in it. This was a disgrace and an embarrassment. it was sent an hour before the ceremony so we didn't have time to get her anything. She had no flowers!!! Just horrible!!!!

This is a fraudulent website. They say they were charging us $72 for flowers, but they put through three orders for more than $1300! They say they have no record of the transactions. Flowers never deliver. We called and supposedly spoke with management, told them "Glen" served us, - just tried again two weeks later and he's still there! This is theft and they need to be investigated.

I ordered a plant and flower arrangement from cityflowershop.com. The recipient received much less than what I ordered and what was displayed on their website. They didn't even deliver the full order; I had to call them about the missing flower arrangement. If I could attach a photo here, I would. Take my word for it, it's clearly a blatant and egregious display of false advertisement. I've written and spoken to them numerous times and they are anything but helpful. Their website claim of 100% satisfaction guaranteed is just an empty gesture. So, they false advertised twice in one order. They clearly didn't send what I ordered and as a dissatisfied customer, they have made little effort to reconcile, by offering me a $20 refund. I guess this is their modus operandi.

In addition, you cannot find them on Yelp or Google Reviews. My guess is that they are used to getting bad reviews so they closed those opportunities. To match their business ethics, they only show you their five-star reviews and provide horrible business. And lastly, their photos are stock photos; not their own arrangements. The number for them is not directly to the "City Flower Shop." It's merely a toll free number that contracts out to local flower shops.

Bottom line: DO NOT USE their website: cityflowershop.com nor their number: 833-224-9292.

AVOID AVOID AVOID!!!

Horrific experience. I paid almost 80 dollars to send flowers to my friend who lives in Louisiana, and this company used a 3rd party (Albertsons grocery store), and got them to send the flowers out to her. So you think you're paying for premium flowers but they're sending out cheap grocery store flowers. The flowers were horrible and were already dying, and looked absolutely nothing like the ones on their website. I wish I could include pictures to give you a laugh. And to top it off they were just dumped on the doorstep of the place that she works. They didn't even have the decency to hand them in at reception.

So obviously I wasn't going to accept these overpriced horrible dying flowers so I requested a refund. They initially told me there was nothing wrong with them and I wouldn't be refunded, so I told them I would have to reclaim it through my credit card then. After arguing back and forwards for several days they finally offered me a $20 discount. Of course I told them that this was entirely unacceptable, and after another day of arguing, and me having to threaten them with bad reviews and action from my credit card company, they very reluctantly refunded my money.

Whatever you do, DO NOT use this company, I can promise you that you will be disappointed. It's a complete and utter scam. They're taking your money and sending out cheap horrible flowers from a third party!

You've been warned!

Do not use. Filled out all the forms in the early morning. Same day delivery for orders before 2p. Received note that my order on hold pending CC approval. Contacted them, what can I do? Answer - nothing just be patient. 5p came and went no response. Please cancel my order sent to the company. Received a note today that the flowers were delivered around 8p and no refund will be issued. Poor customer service and same day does not mean minutes before midnight.

I would give 0 stars if I could. I live 4 states away from my mom, and I ordered flowers on 3/16/26 to be delivered Friday, 3/20. I had to ruin the surprise & ask her to go check if they came. They didn’t. Online it says office is open until 8pm. I called at 5:30pm & they were gone until today (Monday 3/23). I called them this morning and she said that the ordered couldn’t be fulfilled & that it was cancelled on 3/20 by them. She said I should’ve gotten an email, I checked spam & everywhere and there was nothing. I told her I for sure wanted a refund. Took 20 minutes on the phone to finally get that done & I told her it’s really disappointing & that I think morally they should still deliver because my moms surprise was ruined & they didn’t even CONTACT me. Just cancelled it and kept my $. Obviously, she said they wouldn’t deliver them after the refund. Just bad business. My mom is 64 and none of my siblings sent her anything but me, and she never even got it. 0 stars would somehow be too many.

Ordered flower for a birthday the day before. They were never delivered and I was not notified. When I called I was told they had sent an email - which I never received - that due to high demand they were unable to send the requested flowers because they wanted to assure the highest quality. I did not know St Patrick’s day was such a floral holiday. I demanded a refund and told them that perhaps they should limit their ordering capacity. The person on the phone was helpful but clearly reading from a script. Do NOT order from this company.

My experience is similar to other Trust Pilot reviewers. I ordered flowers and they were never delivered. When I tried to request an update on my order I was forwarded to voicemail multiple times. I’ve opened a fraud inquiry with my bank to have the charge reversed. Avoid this company at all costs.

Terrible customer service.

Completely sent the wrong flower arrangement and surprised my wife (who was out of town and sick) with a plant to grow outside. Well, that ruined the surprise and they told me they would call me back 3 times to make it right. They then proceeded to call my wife and make a sick woman take the flowers down to the hotel lobby in order to exchange for hers.

They never called me back, never refunded, never discounted. Nothing except charging me full price to ruin a surprise and ask my sick wife to help fix it.

I had purchased a bouquet for my wife 3 days prior to Valentine’s Day. I had the delivery day set to the Friday before to ensure my wife received the flowers in time for the holiday. Well the day came and went and no delivery. I reached out to the company and they stated that the flowers were delivered.i did my on sleuthing to I find out that they did deliver but to another house a half mile away from mine on the same road but a completely different house number. When I reached out to the company they refused to accept that they made a mistake a would not refund my money as they said that it was complete.

I highly recommend you do not use this service.

I ordered flowers on January 20th 2026 for delivery to my daughter for her birthday on February 2nd. Order confirmation email said payment would not be taken from my card until delivery but it was taken on January 20th. The flowers did not arrive until February 3rd causing me huge stress. I emailed on the evening of February 2nd and have yet to receive a reply. I phoned and did get to speak to someone twice but on both occasions I did not receive a call back as promised. After not hearing anything from calls or emails for over a week I sent a formal complaint requesting an apology and a refund for the shabby service. I warned them that if I didn't receive at the very least an explanation I would resort to reporting them to Trustpilot. Avoid this company at all cost. I regret not checking their reviews before using them

Ordered flowers for valentines on the 10th of Feb, order confirmed, payment received, order number given.

Valentine’s Day comes.

I wait. And wait. And wait.

And the flowers never arrive.

I sent countless messages across all mediums, calling repeatedly, emailing, texting. No word.

They never arrived.

I wake up the next day, the day AFTER my ruined Valentine’s Day. And they’ve cancelled the order. They cancelled the fuck1ng order. With NO refund.

If this is even a real company, AVOID AT ALL COSTS. They will scam you, take your money, and not even attempt to deliver, nor make contact with you.

I cannot stress enough, this is a den of thieves and no more, they will steal your money from you, regardless of the occasion.

Worst experience with a floral delivery shop ever! This place is a scam! They will take your money without delivering what you ordered!