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City Cruises Reviews 1,582

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,470 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being very nice, friendly, professional, and accommodating, often going above and beyond to ensure a wonderful experience. The service is frequently highlighted as excellent, with many appreciating the attention to detail, efficiency, and overall smooth experience, especially for special occasions like weddings and anniversaries. People also enjoy the convenient locations and the memorable holiday experiences, with many finding the cruises to be a great outing with beautiful views. However, some reviewers were not happy with the quality of the food, describing it as sub-par, mediocre, or not plentiful enough, and some also experienced issues with service, such as long waiting times for meals or drinks. A few other people also felt that the cleanliness of the boat could be improved, mentioning dirty windows and champagne flutes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising their professionalism,... See more

Service

Users describe positive interactions with service, highlighting efficient boarding processes and enjoyable... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the food as well-prepared, delicious,... See more

Location

People report positive experiences with location, often enjoying the amazing views and scenic opportunities,... See more

Holidays

Reviewers highlight positive aspects of holidays, with many expressing enjoyment and satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating,... See more

Company replied

Rated 4 out of 5 stars

Everything turned out nicely with the exception of my personal table seating arrangement. I was seated under a unit of some kind that caused water condensation to drop on me. I was showered with liter... See more

Company replied

Rated 4 out of 5 stars

The experience was great because of Molly Kirkpatrick and her assistance. What the cruise appears to offer is very satisfactory for my group. I am waiting to hear from the person who will be assist... See more

Company replied

Rated 5 out of 5 stars

Booked York Fish’n Chips Cruise for visitors from north east to celebrate wed anniversary. First class, got there a few mins early, great fish n chips then off up the river. Staff were very friendl... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Line Company
  4. Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

Set sail for an unforgettable sightseeing cruise or an iconic live cruise experience on the water with City Cruises. Choose from a wide assortment of dining cruises, sightseeing cruises, charter cruises, or corporate event cruises in the most exciting destinations across the U.S, Canada, and the UK. Any city is better when you experience it by boat, whether you’re cruising down the Thames looking at Big Ben or admiring the skylines of New York City or Chicago. A cruise is a spectacular way to commemorate special occasions and make memories you’ll cherish forever. The brand-new City Cruises Live series is bringing a new era of entertainment to waters across the U.S. with top acts and fantastic food. Are you looking to host an iconic corporate event? Make every work event special while floating past some of America’s most iconic landmarks. City Cruises lets you enjoy delicious food, stunning views, and memorable events in some of the world’s greatest cities, all delivered with top-notch service. If you want to stay on land for your sightseeing, City Experiences has you covered with a variety of walking tours and bus trips. No matter where the waves take you, City Cruises has a trip that’ll float your boat.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

Surprisingly nice experience with great…

Surprisingly nice experience with great food. Very clean and well kept. Felt like I was on a far away vacation. Highly recommend it for a birthday, anniversary or wedding!

2 April 2026
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Reply from City Cruises

rebecca faez,

We're so happy you enjoyed your experience and felt transported! We appreciate your kind words and recommendation for special occasions.

Rated 1 out of 5 stars

our original booking was to go to…

our original booking was to go to alcatraz, and was cancelled a week before our trip. we rebooked to do the boat tour and when we arrived to check in we learned that the boat tour was also cancelled. never got an email stating that it was cancelled. we waited local to the pier because we didn't want to venture too fair and accidentally miss the arrival time. so to find out that the tour was cancelled was a disappointment.

20 April 2026
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Reply from City Cruises

Amanda Lavoie,

We sincerely regret the double cancellation and the lack of notification. We understand your frustration and disappointment, especially after waiting. We are reviewing our communication process to prevent this.

Rated 5 out of 5 stars

Great service

Great service! Great Tour.. unforgettable experience.

9 May 2026
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Reply from City Cruises

Daniel Brahm,

We're so happy you enjoyed your tour! We appreciate your kind words.

Rated 5 out of 5 stars

Loved the cruise on the river and the…

Loved the cruise on the river and the on going commentary about things to look at, he was also very entertaining. We had fantastic fish, chips and mushy peas. Would recommend

1 May 2026
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Reply from City Cruises

Joy Fisher,

We're so glad you enjoyed the river cruise, the commentary, and our delicious fish, chips, and mushy peas! Thank you for your recommendation.

Rated 5 out of 5 stars

City Cruises Philadelphia

I enjoyed myself on the City Cruises Signature Dinner Cruise in Philadelphia. The sights were beautiful, plenty of food, and my waiter Joy was amazing!

11 June 2026
Unprompted review
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Reply from City Cruises

Brittany Williams,

We're so glad you enjoyed your dinner cruise! We appreciate your kind words about the beautiful sights, delicious food, and our amazing team member.

Rated 5 out of 5 stars

It was a great day out

All the staff were especially helpful in dealing with our particular special needs, from the team checking tickets in the queue to the team waiting tables.

22 April 2026
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Reply from City Cruises

J K JAMES,

We're so glad to hear our team was especially helpful with your special needs, from ticketing to table service. Thank you for your kind words!

Rated 5 out of 5 stars

Staff was very courteous and…

Staff was very courteous and accommodating. Great experience will definitely be going again.

11 April 2026
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Reply from City Cruises

Cynthia,

We're delighted to hear you had a great experience with our courteous and accommodating staff. We appreciate your kind words.

Rated 5 out of 5 stars

Friendliness of staff

Friendliness of staff, delicious food, great music - it was all well organized and well done. Our company staff had a great time!

23 May 2026
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Reply from City Cruises

Katie Ball,

We're so happy to hear your company had a great time! We appreciate your kind words about our staff, food, and music.

Rated 5 out of 5 stars

I booked for the wrong day on accident…

I booked for the wrong day on accident but the customer service quickly changed it without issue. The cruise itself was quick and efficient. No long wait times and the ride across the bay one of the best parts of our trip to NYC.

8 June 2026
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Reply from City Cruises

Matt Mixon,

We're so glad our customer service team could assist you quickly. We are happy to hear you enjoyed the efficient cruise and the beautiful bay views!

Rated 5 out of 5 stars

We loved the on and off bus tour!

My daughter and I loved being able to get on and off as needed. We loved being able to plug in and listen to info on all the historical things in New York. A great price and an awesome way to get to see all the things New York in a short time.

7 April 2026
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Reply from City Cruises

Thank you, we appreciate your review!

Rated 4 out of 5 stars

I enjoyed the cruise overall

I enjoyed the cruise overall. A few things that made it less than perfect was the smell…the lower air conditioned cabin smelled like a sewer. The upper level was nice but there was limited seating, particularly in the shade. We couldn’t hear the speakers at all that gave information about the area. We purchased the box lunch which I definitely don’t recommend. A dry small sandwich for $18 was not worth it. The staff was very nice.

5 June 2026
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Reply from City Cruises

Cara Anne Stearns Rohde,

We appreciate your feedback on your recent cruise. We are concerned to hear about the odor in the lower cabin and the issues with seating and audio. We are also reviewing the box lunch offering. We are glad our staff was nice.

Rated 5 out of 5 stars

15th vow renewal

This was me and my husband's 15th vow renewal event. First it was raining and I was late. The Capt and the staff were amazing and we got compliments from my wedding dress and decor. The whole boat experience was astounding. I usually get motion sickness, surprisingly I did not. We choose the menu and the food was above our excepations. The guests complimented the food and drinks. We had an amazing dessert bar. I wish we could have selected all the foods. It was delicious. Ppl still ask us how was the experience and would we recommend. I would 100% recommend. We're hoping to host another event in the future. The boat was clean, staff was great, environment was great. We even had a lovely dance instructor Ms. Wink was amazing. She tried to get everyone on the dance floor. We had a blast.

12 July 2025
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Reply from City Cruises

Tabitha Motilal,

We are so happy to hear that your 15th vow renewal event with us was such a memorable and enjoyable experience! We are delighted that our captain and staff made such a positive impression, and that you and your guests loved the food, dessert bar, and the entire boat experience. We truly appreciate your recommendation and look forward to hosting another event for you in the future.

Rated 3 out of 5 stars

Food was cold instead of too late

Food was cold instead of too late, by the time we returned at the destination
All the staff is nice, dessert and salad. We were fine.

9 May 2026
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Reply from City Cruises

Narrinder Dalawhal,

We appreciate your feedback. We're sorry the food was cold. We're glad our staff, dessert, and salad were enjoyable.

Rated 5 out of 5 stars

good night

The service and the singer

11 April 2026
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Reply from City Cruises

GEOFF GALE,

We are so glad you enjoyed the service and the singer. We appreciate your kind words.

Rated 1 out of 5 stars

The food wasn’t good everything was dry…

The food wasn’t good everything was dry no flavor Salmon was dried out vegetables were dry it was what we expected you paying for a delicious meal and it was a bad experience plus the music wasn’t good either it wasn’t a good experience I don’t know who is cooking there food but they need to hire better cooks or chef to make their food for guests

13 March 2026
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Reply from City Cruises

Pamela Drummond,

Thank you for notifying us regarding this situation. We’re incredibly sorry to hear about your experience and would like to investigate the situation further. To connect with a team member, please email us directly at customer.feedback@cityexperiences.com with the contents of this review. Thank you for your time, and we hope to hear from you to resolve this issue soon.

Rated 5 out of 5 stars

Great experience with the staff

The staff were welcoming, and the service was excellent, Baltimore harbor

6 June 2026
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Reply from City Cruises

judy chege,

We're delighted you enjoyed our welcoming staff and excellent service in Baltimore. Thank you for your kind words!

Rated 5 out of 5 stars

Well organised

Well organised, from the cast off to mooring back up, it was great. The meal, entertainment and staff was brilliant.

19 April 2026
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Reply from City Cruises

Ian Pacey,

We're so glad you enjoyed your experience with us, from start to finish! Your kind words about our team and offerings mean a lot.

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