City-Airport-Taxis.com Reviews 

2,016
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. People regularly share how simple the booking process is, alongside receiving prompt and clear communication prior to departure. Travelers frequently describe the staff as exceptionally polite, welcoming, and eager to assist with luggage and local recommendations. However, some customers also noted frustrating experiences with drivers failing to show up or arriving late for scheduled airport pickups. A few other people also felt that modifying bookings during unexpected travel delays or flight schedule changes was unnecessarily difficult. Some reviewers were not happy with communication breakdowns or unhelpful responses when attempting to resolve these transfer issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable transport, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Booking process

Clients share ambiguous opinions on booking process, with some praising it as very straightforward and easy... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Location

People report ambiguous experiences with location, noting both smooth arrangements and confusion upon... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service, however the breakdown in the language barrier was a struggle on the return due to taking a “shortcut” off onto a derelict road and scaring my daughter and mum. Driver did keep reass... See more

Rated 5 out of 5 stars

From booking online to arrival at hotel experience was great . Easy to book ,driver was standing at easy to see space with sign on arrival. Very polite and welcoming driver . Nice smooth drive... See more

Rated 5 out of 5 stars

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers. Our attendance and departure to home at our daughter's wedding abroad (Geneva a... See more

Rated 5 out of 5 stars

Easy booking process. The company communicated with us well prior to arrival. Introduction made via WhatsApp provided to ensure we could contact our driver directly. We were given instructions with pi... See more


Company details

  1. Travel Agency

Information provided by various external sources

City Airport Taxis providers private airport transfers worldwide at affordable, all inclusive prices. Luxury transfers as well as Bus and Minibus transfers from and to any destination.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,016)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous all round

Booking online was really easy and the price was decent. We travelled from a city centre hotel in Murcia to the airport. We had a reminder email the night before and a WhatsAp about an hour before to confirm. Joaquim collected us promptly from the hotel, was pleasant and chatty and delivered us on time to the airport. His car was immaculate and comfortable. All in all a great experience.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Firstly I am disabled and this taxi…

Firstly I am disabled and this taxi service left me stranded at Tenerife south leaving me to find a alternative route to my hotel and pay again.
Paying up front, Keeping the money and not supplying the service is a total scam, I tried to read the terms and conditions finding there’s more than one the taxi company’s and the booking company’s which are both unclear. These should be disclosed before booking.
On arrival tried to phone there head office to negotiate times as passport control had five to six hundred people waiting to go through.
On a number of occasions pretending they couldn’t get a reception and hung up on us to avoid discussing and negotiating changing times then ignoring the calls.
Finally got to the reception desk where we were told taxi has gone your timed out.Heres Where you meet ( james )if that’s his real name, certainly he does need a mention one special piece of work. Serious Little man syndrome. He certainly cant cope with a crisis, dismissive Hes rude. He can’t hold a conversation, tells lies, aggressive manner, no respect towards elderly people, and the intelligence of a of a two year old toddler.he gives all the other taxi services a bad reputation.
The company don’t need to reply with the condescending note thanking me for my review. And telling me there sorry, how they can make things better. The damage is done.

30 September 2025
Unprompted review
Rated 4 out of 5 stars

The booking process was very easy and…

The booking process was very easy and our vehicles both ways were clean and punctual. Our driver from the airport told us that we would have to pay him for the tolls we went through which we thought was odd, seeing we had paid in full in advance. He charged us twenty Euros to go through the tolls. We paid it because we thought we needed to, although odd. On the way back to the airport we went the same route, but the driver did not request the extra money for the tolls. We felt a little scammed by the first driver.

25 September 2025
Unprompted review
Rated 4 out of 5 stars

Easy Service to use

Great service. Good communication and friendly driver. Easy to find pickup spot and the instructions are easy to follow.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Very easy booking process, information updates via WhatsApp so we could notify of an delays. The driver was excellent and good value compared to other providers. Highly recommended.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

A perfect experience from airport to…

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers.
Our attendance and departure to home at our daughter's wedding abroad (Geneva area) was made possible, and worry free, by the superb service provided.
Thank you so so much to Airport Taxi Transfers and their partners Sun travel and Alpy Travel, especially the drivers Juris and Nikola...Bravo!! 😀

19 September 2025
Unprompted review
Rated 3 out of 5 stars

The driver was late for the pick-up

The driver was late for the pick-up to the airport. I tried calling the number I was given and got no response. The driver called back about 5 minutes after the designated time and said he would be ten minutes late. Not acceptable when you have a plane to catch.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

City airport taxis were amazing

City airport taxis were amazing
They picked us up on time from Dubrovnik and took us to medjugorie in perfect comfort . Our return trip back was great also - the driver came early and even stopped en route for a coffee . Can’t thank them enough for their service

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service! It was 2 month since we pay for the taxi and we were a little worried how it will go. The driver Mohamed was in front of our hotel half hour before and it was communicated everything in advance. Very nice, helpfull and smooth driver. I recomend the servise!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Return airport transfer. 9 & 13 Sept 25. Good communication prior to trips. Very prompt, infact early for the return journey which suited us. Very polite and pleasant drivers. Very good quality vehicles. Would definitely use again.

13 September 2025
Unprompted review

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