City-Airport-Taxis.com Reviews 

2,016
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. People regularly share how simple the booking process is, alongside receiving prompt and clear communication prior to departure. Travelers frequently describe the staff as exceptionally polite, welcoming, and eager to assist with luggage and local recommendations. However, some customers also noted frustrating experiences with drivers failing to show up or arriving late for scheduled airport pickups. A few other people also felt that modifying bookings during unexpected travel delays or flight schedule changes was unnecessarily difficult. Some reviewers were not happy with communication breakdowns or unhelpful responses when attempting to resolve these transfer issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable transport, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Booking process

Clients share ambiguous opinions on booking process, with some praising it as very straightforward and easy... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Location

People report ambiguous experiences with location, noting both smooth arrangements and confusion upon... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service, however the breakdown in the language barrier was a struggle on the return due to taking a “shortcut” off onto a derelict road and scaring my daughter and mum. Driver did keep reass... See more

Rated 5 out of 5 stars

From booking online to arrival at hotel experience was great . Easy to book ,driver was standing at easy to see space with sign on arrival. Very polite and welcoming driver . Nice smooth drive... See more

Rated 5 out of 5 stars

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers. Our attendance and departure to home at our daughter's wedding abroad (Geneva a... See more

Rated 5 out of 5 stars

Easy booking process. The company communicated with us well prior to arrival. Introduction made via WhatsApp provided to ensure we could contact our driver directly. We were given instructions with pi... See more


Company details

  1. Travel Agency

Information provided by various external sources

City Airport Taxis providers private airport transfers worldwide at affordable, all inclusive prices. Luxury transfers as well as Bus and Minibus transfers from and to any destination.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,016)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

We booked city airport taxis for a…

We booked city airport taxis for a group of 9 of us crossing Paris from gare du nord to gare du Lyon en route to the French alps for a skiing holiday. The service was excellent the drivers contacted us before hand to check if our trains were on time they were there to meet us, assisted with our mountain of luggage and made it a stress free process- would recommend

4 April 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience

What a wonderful experience! A lovely, polite driver picked us up from our hotel bang on time and we had a relaxing trip to the airport. Very smooth transaction and perfect service. Highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I accidentally booked my taxi for the day before. They corrected everything and the actual transfer from Málaga airport to Fuengirola the next day was very smooth

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, very competent price, as we requested a taxi for 0500hrs in the morning the driver contacted us the day before asking if we required anything extra, or help with things. 10 minutes before the alloted time he was waiting outside, very nice man spoke good English. very clean, new car. Fantastic service will definitely use again.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Just perfekt!!

Just perfekt!!, Everything ran smooth, right from the beginning.
Reliability......100%

25 March 2026
Unprompted review
Rated 4 out of 5 stars

Everything worked out well our driver…

Everything worked out well our driver was lovely! I wish I would have gotten more information before hand. I couldn't reach the transport provider and was scared they would not come. A short message from the transportation company would have been great.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

AVOID !!! - MALAGA AIRPORT

We booked this company to transfer us from/to Malaga Airport. Beware !, the booking form is flawed as it only allows you to enter the flight number & arrival time... that's when your one hour wait time starts!. Normarirly this wouldn't be an issue but due to long queues at the EES machines & passport control we were 56 mins from landing to the meet point where the guy had left because we took too long !. Bearing in mind this was off season (March) I assume this will be commonplace when the airport is busier. No refund is forthcoming, pay a little more for a guaranteed transfer with a reputable company.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Easy booking process, the driver was there waiting and he was very friendly. Answering all questions and giving great advice and recommendations for outlr trip.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Nice to be able to trust the service.

Although we had some stress regarding the address of the place we were staying (it was not recognized by the company), the communication process was efficient. The driver and vehicle were on time and comfortable and pleasant and patient with trying to find the hotel address.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great taxi experience in Tenerife

Easy booking, good communication, driver was waiting with a sign (where he said he would be), keen price. Flawless and I will certainly use again on my next visit to Tenerife. Thanks!

18 February 2026
Unprompted review
Rated 1 out of 5 stars

I strongly recommend avoiding this…

I strongly recommend avoiding this company.

I booked an airport transfer and provided the flight number/details. The flight was delayed (visible by checking the flight status), and the company’s website says you can amend the booking in case of a delay. I tried to amend the reservation (even willing to pay any extra fees) but it didn’t work and I received no practical help to reschedule.

Customer support was extremely problematic: I asked multiple times to speak with someone and requested a call-back. The “emergency” phone numbers provided were not reachable / did not accept calls in practice, and nobody provided a reliable direct contact.

I also did not receive verified driver details (full name/phone) in a way that allowed me to confirm who was actually picking us up. On top of that, the Terms & Conditions link in their emails did not load properly and redirected me to a different domain, which made it impossible to review the actual terms.

Overall, the combination of unreachable support, inability to amend despite the website indicating you can, missing/unclear driver identification, and broken T&Cs made the experience feel unsafe and untrustworthy. Use caution and consider booking with a provider that gives clear driver details and reachable support.

7 February 2026
Unprompted review

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