City-Airport-Taxis.com Reviews 

2,016
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. People regularly share how simple the booking process is, alongside receiving prompt and clear communication prior to departure. Travelers frequently describe the staff as exceptionally polite, welcoming, and eager to assist with luggage and local recommendations. However, some customers also noted frustrating experiences with drivers failing to show up or arriving late for scheduled airport pickups. A few other people also felt that modifying bookings during unexpected travel delays or flight schedule changes was unnecessarily difficult. Some reviewers were not happy with communication breakdowns or unhelpful responses when attempting to resolve these transfer issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable transport, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Booking process

Clients share ambiguous opinions on booking process, with some praising it as very straightforward and easy... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Location

People report ambiguous experiences with location, noting both smooth arrangements and confusion upon... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service, however the breakdown in the language barrier was a struggle on the return due to taking a “shortcut” off onto a derelict road and scaring my daughter and mum. Driver did keep reass... See more

Rated 5 out of 5 stars

From booking online to arrival at hotel experience was great . Easy to book ,driver was standing at easy to see space with sign on arrival. Very polite and welcoming driver . Nice smooth drive... See more

Rated 5 out of 5 stars

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers. Our attendance and departure to home at our daughter's wedding abroad (Geneva a... See more

Rated 5 out of 5 stars

Easy booking process. The company communicated with us well prior to arrival. Introduction made via WhatsApp provided to ensure we could contact our driver directly. We were given instructions with pi... See more


Company details

  1. Travel Agency

Information provided by various external sources

City Airport Taxis providers private airport transfers worldwide at affordable, all inclusive prices. Luxury transfers as well as Bus and Minibus transfers from and to any destination.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,016)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Once again City Airport Taxis gave Great Service

Once again City Airport Taxis have provided great service.
I have been a customer for many years I highly recommend this service
And it has improved over the years
Good contact on the day by driver who WhatsApp me once the flight had landed to stay in touch with the driver is great. Clean car and safe driving
Thanks

13 June 2026
Unprompted review
Rated 3 out of 5 stars

Collection from Edinburgh Airport

The making of the booking went well.  But I had three separate issues over the arrangements.
The first issue was that the booking was being made by me in the UK for my daughter who would be arriving at Edinburgh Airport from Canada.  They didn’t cope with that very well.  Communications were a problem, particularly at the time of arrival in Edinburgh.  There was an assumption that people arriving with foreign phones would be able to use them immediately on arrival.
The second (and more significant) issue was the confusion over arrangements for the pick-up at the airport.  In advance I was told at first that the driver would identify himself and meet my daughter in the airport (at this stage there was no mention of “meet & greet”).  And subsequently that changed, and I was told that she would have to go and find him in the pickup area outside the airport.  How she might find him (other than by phoning him) was not made clear).  In the event she could see no sign of him, and the pick-up area was very congested.  She was able to contact the company’s main office (I think via WhatsApp).
And here is the third issue.  The office staff seemed surprised that the flight had landed!  The driver had been late, apparently because the office had got the timing wrong.  (“This flight always arrives late” seemed to be the attitude).  But eventually she and her driver managed to get together.  The driver was very apologetic for having been late.  
The actual taxi ride went well.  She tells me that her driver was very pleasant. 

7 June 2026
Unprompted review
Rated 5 out of 5 stars

The service was perfect

The service was perfect! Our flight was delayed but they tracked the flight and waited for us. Just to know they dont wait in the airport they wait outside

13 June 2026
Unprompted review
Rated 4 out of 5 stars

We had to wait 30mins for the driver to…

We had to wait 30mins for the driver to turn up and then he didn’t know where our Hotel was and took us to a different hotel. He was a pleasant chap but didn’t speak great English. I think he was implying he wasn’t a regular taxi driver. Anyway the mini bus was new and the music was good and it was still 10 times better than a coach drag around several Hotels.

6 June 2026
Unprompted review
Rated 4 out of 5 stars

Booking experience was good

Booking experience was good, wasn’t as impressed on arrival as confirmation says someone would wait at arrivals with name on board. Nobody there and had to call the office to find out where to go, felt like they’d found a vehicle last minute and had to wait. Pick up was much better, great driver and on time.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience, prepaid taxi did not show up

Awful. Booked transfers via booking.com from airport to our Reykjavik hotel. Had to pay upfront for both trips. Taxi did not show despite many texts from them beforehand giving confirmation number, name of driver and where to wait. (Probably sent automatically). We waited for ages, texted driver, phoned driver and phoned taxi company using the numbers given but no reply and no answer to any calls. There was no text from driver saying he would be late or asking where we were. It was a complete no show. No apology from company. We had to get in an airport taxi at an even more extortionate price. My advice avoid this company as it is very unreliable and seems like a scam.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a very good transfer experience from Catania to Milazzo yesterday. The driver was extremely kind, punctual, and highly professional. I arrived earlier than expected, and he accommodated the change without any issues, which I really appreciated.

The only small improvement I would suggest is providing complimentary water, refreshing wipes, and a phone charger in the vehicle to make the journey even more comfortable.

Overall, an excellent service and I would happily use it again.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Reliable service

Very reliable service in getting me from Budapest city centre to Vienna airport - thank you and would definitely recommend.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Another great service

Another great service. We arrived later than planned due to a flight delay leaving the UK. Our driver texted as soon as we got to the luggage area, to say he was here. He was waiting with a sign with our names on. Used this company in various parts of the world and always been excellent. Thank you.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

City Taxi,s from Malaga airport to Fuengirola were
the best ever, The driver was so polite and helpful and
kept us so well informed with both journeys,
His car was immaculate and smelt so fresh,
Thank you so much,
Jon n Jan Woollard

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful

Extremly satisfied with overall experience with service recieved from this company. So efficent and so friendly and punctual..
Highly recommended.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

No Transfer, No Communication

Booked transfer from our accommodation to airport. They have taken the money, and provided an invoice but with no details of what we booked. Our transfer is still “pending” and we have still haven’t had any confirmation. Tried to contact them to see if we will actually get a transfer or if they are going to cancel on us last minute, our booking is now less than 24 hours away. No communication, no response to emails and no number to contact. They have lots of good reviews but based on everything so far, they could be fake. Overall awful experience thus far, seemingly nothing trustworthy about them.

19 May 2026
Unprompted review

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