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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and ability to make complex information clear and understandable. Many highlight the positive and professional attitude of the instructors, which significantly enhances the learning experience. The overall user experience is frequently described as excellent, with people appreciating the well-organized courses and the interactive nature of the sessions. Reviewers often mention feeling more confident and well-equipped after completing their training, attributing this to the high quality of the instruction and the practical examples provided.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, particularly praising their knowledge,... See more

User experience

Clients share positive opinions on user experience, consistently highlighting engaging and informative course... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Instructions

People report positive experiences with instructions. Customers consistently praise the instructors for their... See more

Quality

Users describe positive interactions with quality. Reviewers consistently praise the brilliantly delivered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Paul L for an SEATS one day training course. I have had him previously for my SMSTS and despite the shorter course length he still managed to cover everything we needed for the exam with added inf... See more

Company replied

Rated 5 out of 5 stars

I had a SSSTS course with a Paul Lefrere. Im so happy to have courses and training with a people like him . Im not the best in english language , Paul explain everything clearly and always repeat if... See more

Company replied

Rated 5 out of 5 stars

The instructor MADE this course great guy very clearly knew the content inside out. Made what is usually an unpleasant experience a joy. I’d 100% look into giving H Ali a raise. The free coffee machin... See more

Company replied

Rated 5 out of 5 stars

My smsts training with *Paul L* was really useful. I’m new to site management and was really helpful to learn so much from a clearly experienced trainer about very important site matters. Really engag... See more

Company replied


Company details

  1. Occupational Safety and Health
  2. Apprenticeship Center
  3. Emergency Training
  4. Training Centre

About Citrus Training

Written by the company

Citrus Training is the UK’s leading provider of health, safety, technical training, and assessment services.

We specialise within the Built Environment and Utility sectors. Working with 85 of the top 100 UK Contractors, offering critical and mandatory training to some of the country’s largest infrastructure service providers. Our clients include; Openreach, Balfour Batty, Kier Group, Taylor Wimpey, Wates and Network Rail.

We have the use of over 100 training centres nationwide, delivering over 250 courses nationally each year. In 2021 alone, we trained over 40,000 delegates.

Our training catalog includes Confined Space, NRSW, Plant, working at Heights , First Aid and Wellbeing to name but a few. We work closely with awarding bodies such as City & Guilds, CPCS, iosh and MHFA England to ensure that all of our courses are delivered to the highest standard.

We have over 150 technical trainers who have real world experience with the topics they are teaching. We deliver ‘real-world’ site experiences that make transferring from training to practical reality easier and more effective.

Our customer centric approach, underpinned by our core values ensures we continually set the standards in training experiences.

Contact info

4.9

Excellent

TrustScore 5 out of 5

773 reviews

5-star
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How this company uses Trustpilot

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Rated 5 out of 5 stars

The course was well presentedSMSTS COURSE and…

The course was well presented and delivered in a very clear way. Enjoyed each day Paul Lefrere was an excellent tutor

27 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi James, thank you for your comment. We are so pleased to hear that you enjoyed your SMSTS with Paul.

Rated 5 out of 5 stars

Paul Lefrere - SMSTS COURSE REVIEW

Big thank you to Paul Lefrere for providing a very insightful, interactive and knowledge packed training course helping me successfully complete my SMSTS. Thank you Paul

27 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Evan, thank you for your review! It's great to hear that you enjoyed your SMSTS with Paul, and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Paul made a difficult course simple…

Paul made a difficult course simple with real life examples and common sense comments

18 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hello, thank you so much for your 5* review! Its great to hear that you enjoyed your recent course with Paul.

Rated 5 out of 5 stars

Excellent CDM course by Paul Lefrere

Paul Lefrere was excellent in his delivery of the CDM session today. Paul was very knowledgeable, giving real life and relatable experiences in a format that was engaging, and created an interactive session to aid learning. I would recommend this course and Paul again, however it would be beneficial to share slides and resources for after the session to refer back to.

17 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hello, thank you for your feedback! Its great to hear that you enjoyed your recent course with Paul, and we will be sure to pass on your kind words. Also, thank you for your suggestion to share resources, we will look into this.

Rated 5 out of 5 stars

Really good CDM course

Really good CDM course. Feel updated and refreshed on the stuff you tend to forget about.
Well done Paul.

17 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Jonathon, thank you for your 5* review! Its great to hear that you enjoyed your recent course with Paul.

Rated 5 out of 5 stars

Hussain Ali has been a fantastic…

Hussain Ali has been a fantastic teacher, he kept me interested constantly. He's such a good laugh whilst staying professional.
Very relaxed course, I would highly recommend having him as a course instructor.
Great guy!

13 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Craig, thank you for your 5* review! We are so pleased to hear that you enjoyed your course, and we will be sure to pass on your kind words to Ali.

Rated 5 out of 5 stars

Ali was fantastic

Ali was fantastic, added comedy to the 2 days. He is very knowledgeable and asked him questions regarding some TM for work and he was happy to give advice.

Lots of information was shared but the way Ali taught the course made it really inclusive and more of a conversation taking lore information in.

13 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Jessica, thank you for your feedback! Its great to hear that you really enjoyed your training with us, and we will be sure to pass on your kind words to Ali.

Rated 5 out of 5 stars

Really good session by Paul lefrere for…

Really good session by Paul lefrere for my SMSTS week course. Very interactive and provides working example also. Thankyou

13 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Fredy, thank you for your review! Its great to hear that you found your recent SMSTS course with Paul interactive and helpful.

Rated 3 out of 5 stars

Very experienced trainer made the…

Very experienced trainer made the theory enjoyable however the training facility didn’t have all the equipment required for the course.

5 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Paul, thank you for your feedback. We’re really pleased to hear you found the trainer experienced and that they made the theory enjoyable.
We’re sorry to hear the facility didn’t have all the required equipment, as this isn’t the standard we aim for. We’d really appreciate the chance to look into this further, so please feel free to contact us directly with more details.

Rated 5 out of 5 stars

Great training with a very qualified trainer

Paul Bradshaw provided training for Working at height. Good clear content with relatable hypothetical/practical scenarios.

5 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Henry, thank you for your 5* review! Its great to hear that you enjoyed your Working at Height course with Paul.

Rated 5 out of 5 stars

Attended a WAH course

Attended a WAH course, the trainer and course content were excellent. The venue was clean tidy and well presented. The only improvement I would recommend would be an indoor area for the practical when bad weather conditions.

5 February 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Rich, thank you for your comment! We are so pleased to hear that you enjoyed your recent course with us! Thank you for your suggestion, we will be sure to pass this on.

Rated 5 out of 5 stars

CPCS A61 course

Paul was a fantastic trainer and went through the course content in a good and clear way. Would recomend this course and if you get paul as your trainer you will be very pleased. Excellent service

30 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Amar, thank you for your 5* review! We are so pleased to hear that you enjoyed your recent CPCS A61 course with Paul, and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Excellent trainer Paul Bradshaw

Excellent trainer Paul Bradshaw.
Great pace of course
Practical course eye opener

30 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Aaron, thank you for your feedback! We are so pleased to hear that you enjoyed your course with Paul.

Rated 5 out of 5 stars

SMSTS Trainer Paul Lefrere gave a lot…

SMSTS Trainer Paul Lefrere gave a lot more usefull info than what was on the slides. Better than just watching a Power Point Session.
Enjoyed it.
Was concerned about doing it online but all went well. Actually better than driving 100 miles plus to do the course.

30 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Lee, thank you for your review! Its great to hear that you enjoyed your SMSTS with Paul, and we will be sure to pass on your kind words.

Rated 5 out of 5 stars

Paul Lefrere delivery was excellent

Paul Lefrere delivery was excellent, very enjoyable course with excellent content.
Well done Paul

30 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Mal, thank you for your comment! Its great to hear that you enjoyed your course with Paul.

Rated 5 out of 5 stars

SMSTS refresher

SMSTS refresher course well run by Paul Lefrere who is very knowledgeable person and explained everything in detail. Many thanks

30 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hello, thank you for your review! We are so pleased to hear that you enjoyed your SMSTS refresher with Paul, and we will be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Scaffolding Inspector Course

I recently attended the scaffold inspection course with Paul up in Leeds. It was a really informative course getting to know all about scaffolding. The photos and real life examples were great and kept the course engaging. I would recommend.

29 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Rory, thank you for your feedback! Its great to hear that you found your scaffold inspection course with Paul both informative and engaging.

Rated 5 out of 5 stars

Scaffold Inspections

The tutor, Paul, was great with delivering content that I'd never previously had experience with and delivered it in a way that was easy to understand. Good balance of technical teaching and stories to keep everyone interested.

29 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Morgan, thank you for comments! Its great to hear that you enjoyed your recent training with Paul.

Rated 4 out of 5 stars

Scaffold Appreciation

Excellent venue and great scaffolding course.

29 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Jo, thank you for your review! Its great to hear you enjoyed your scaffold course at one of our venue.

Rated 5 out of 5 stars

Knowledgeable and engaging trainer

Knowledgeable and engaging trainer. The training had you thinking about what to look for when inspecting and the management of scaffold and a good insight of scaffolding equipment

29 January 2026
Unprompted review
Citrus Training logo

Reply from Citrus Training

Hi Liam, thank you for your feedback! We are so pleased to hear that you found your training insightful.

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